Tweak support needed issue template

Important change: Take a note out of the yaml header (because this
prevented the issue template from being usable).

In addition: some formatting tweaks to make things appear better when
the issue is rendered (e.g., with "preview").

.github/ISSUE_TEMPLATE/02_support_needed.md

@@ -1,15 +1,17 @@
 ---
 name: Support needed for model use
 about: Ask for help with using CTSM
-[NOTE: We have limited staff and ability to provide support!]
 
 ---
-### NOTE: Be sure to read the relevant documentation and user forums:
+
+### NOTE: Be sure to read the relevant documentation and user forums
+
+We have limited staff and ability to provide support. Here are some resources that might provide help:
 - User's Guide: https://escomp.github.io/ctsm-docs/doc/build/html/users_guide/index.html
 - CLM Forum: https://bb.cgd.ucar.edu/forums/land-modeling-clm
-- README files amongst the source code.
-- GitHub CTSM issues:
-- Also make sure this issue is unique to CTSM and not really an issue with CESM or CIME.
+- README files amongst the source code
+- GitHub CTSM issues: https://github.com/escomp/ctsm/issues/
+- Also make sure this issue is unique to CTSM and not really an issue with CESM or CIME
 
 ### Details of support request
 
@@ -19,11 +21,9 @@ about: Ask for help with using CTSM
 
 **CTSM version you are using:** [output of `git describe`]
 
-
 **Have you made any modifications to code, xml files, etc.?** [Yes / No]
 
-* [If Yes: Please point us to your modifications]
-* [If Yes, ALSO NOTE: In general we can NOT support problems with modified code. Try to show the problem without modifications.]
+[If Yes: Please point us to your modifications. However: In general we can NOT support problems with modified code. Try to show the problem without modifications.]
 
 **If you are having problems with a specific case: Is your case on a machine accessible to most CTSM developers (e.g., an NCAR machine)?** [Yes / No]
 
@@ -33,5 +33,4 @@ If Yes:
 
 - Location of run directory: [Fill this in]
 
-* [If No: Please make sure you have included all important input and output needed to understand your issue, either by pasting it into the issue text, or by attaching relevant files.]
-* [If No, ALSO NOTE: We are less likely to be able to reproduce your problem if the issue is NOT on an NCAR machine]
+[If No: Please make sure you have included all important input and output needed to understand your issue, either by pasting it into the issue text, or by attaching relevant files. However: We are less likely to be able to reproduce your problem if the issue is NOT on an NCAR machine.]