Support

Get Support

If you have problems, suggestions, or questions, please leave them in the GitHub Issue Tracker. It makes it easier to keep track of everything.

If you do not want to use GitHub, then you may leave them in the webstores:

• Chrome Web Store: Leave them under the Support tab
• Opera add-ons: Create a report DO NOT leave them in a review. I may not see them if you leave it in a review.

Frequently Asked Questions and Common Problems

Media on site X still autoplays

This may be a bug with the extension. Before reporting anything, try the following first:

• Ensure that the media is HTML5 media and not a Flash-based media player
• Try setting the Mode to "Nothing" or disabling the extension entirely to see if the behavior changes
• See if the problem is already on the Issue Tracker
• Disable other extensions that make changes to the page

Then, leave a issue report on the Issue Tracker or on the webstore (NOT in a review) with the following:

• The URL to X (or steps to get to the page that breaks)
• What media on the page breaks (if there is multiple)
• Steps that cause it to break
• The extension version, browser version, and OS type
• Anything else that may be related to this issue

This extension prevents site X from playing media

Follow the steps here.

I found a problem with this extension. How do I report it?

Leave a issue report on the Issue Tracker or on the webstore (NOT in a review) with the following:

• The functionality that broke
• Steps to reproduce this issue
• The extension version, browser version, and OS type
• Anything else that may be related to this issue

Could you add feature Y?

First, see if feature Y is already on the Issue Tracker. If not, then create a new issue or request it on the webstore (NOT in a review).

I have concerns with the permissions used

This extension does

• NOT read or modify data on any page
• NOT connect to any servers or send data anywhere
• NOT store any data other than the options

Please see the [Explanation of Permissions page](Explanation of Permissions) for more information.

I am running an old version of Chrome or Opera, and I encountered a problem

As of version 0.6, the minimum supported browser versions are Chrome/Chromium 44 and Opera 31. The extension will crash on older versions.

If you are running at least Chrome/Chromium 42 or Opera 29, you can use one of the following workarounds:

• Add --args --js-flags="--harmony-computed-property-names" to your command-line arguments
• Go to chrome://flags/#enable-javascript-harmony and click Enable on the highlighted flag.