CSE Hackathon Support Explorer

The first ever Customer Support (CS) dept. hackathon, and the very first CS department hackathon project that involves code. This project showcases the multi-talented department that is one of the important customer facing teams here at Exodus. While this tool is internal, it allows the team, as top leadership has mentioned, to deliver value to our customers faster.

This project creates an internal tool. A block explorer extension designed to fit the needs of a 100+ person team and reduce support latency. Search a transaction or address and the tool will match that address/TX with the correct chain out of 61 chains for searching addresses and 31 chains for searching transactions. More will/can be added.

Installation

Run npm install upon cloing to your desired local directory.

Build with npm run build

With the current version, please do not run an audit force fix. This demands different permissions to be set in order to comply with the CSP.

(After build) Open chrome://extensions or brave://extension and upload the unpacked extension.

Updating malicious address array:

• Utilize this spreadsheet to pull new addresses: https://docs.google.com/spreadsheets/d/1aAAPyrZgfJcWelhLr3RgGU5qS5Epwa2HhBbGNXrfh74/edit#gid=0

• Update the checkMalicious.js component under src > components and update the dictionary found there.

• Update the SourceInput.js array maliciousArray with the same address, without details.

Use Case

See this section of Coda for reference: https://coda.io/d/Customer-Support-Hackathon_deARNEw7ms9/Browser-Extension-Support-Tool_suYtf#_luH-i.

Features

Address & Transaction Explorer

Opening the extension UI with Cmd+J (Ctrl+J on Windows), CSE's can quickly search for addresses on 61 blockchains and transactions on 31.

If a valid address/transaction has been entered, a new tab will be opened with the correct block explorer and address/transaction information.

KB Toolkit

Injected into the Help Scout Docs editor sidebar, the Kb Toolkit scrapes documents for errors and provides quick eliement injection links for team members.

Currently, KB team member either need to write HTML manually or copy paste from another source, risking syntax errors and loss of valuable time on repetitve tasks.

This toolkit offers a 1-click solutions for injecting 26 of the most commonly used HTML elements, and cleaning the document of unwanted HTML code like &nbsps and unused classes.

Help Scout SOS v2

A new and improved version of the Help Scout SOS extension.

Can be configured within the Support Explorer options page and now displays a count of pending Unassigned Inbox tickets below the extension icon.

Authors

• Jamie M.
• Scott L.

Chains and Assets Searchable:

Assets searchable: All supported on Coinranking.

EVM Address (DeBank) - 37 Chains

Ethereum
BNB Smart Chain
Polygon
Gnosis
Fantom
OKC
HECO
Avalanche
Arbitrum
Optimism
Celo
Moonriver
Cronos
Boba
Metis
BTTC
Aurora
Moonbeam
smartBCH
Harmony
Fuse
Astar
Palm
Shiden
Klaytn
RSK
IoTeX
KCC
Wanchain
Songbird
Evmos
DFK
Telos
Swimmer
Arbitrum Nova
Canto
Dogechain

EVM Transactions (Blockscan) - 12 chains

Ethereum
Beacon Chain
BNB Smart Chain
Fantom
Optimism
Polygon
Arbitrum
Moonbeam
Moonriver
Avalanche
Cronos
BTTC

Layer 1 Address & Transactions (Blockchair) - 17 chains

Bitcoin
Litecoin
Cardano
XRP
Polkadot
Dogecoin
Bitcoin Cash
Stellar
Monero
EOS
Kusama
Bitcoin SV
eCash
Zcash
Dash
Mixin
Groestlcoin


Other L1’s identified through regex or direct interface with blockchain:

Addresses - Algo, Tezos, Solana, Tron, Hedera, Atom, BNB Beacon 

Transactions - Algo, Tezos, Solana, Tron, Hedera, Atom, BNB Beacon, 

Running total:

Addresses - 37 @ Debank (EVMs) 17 @ Blockchair 7 Individual —--- 61

Transactions - 12 @ Blockscan (EVMs) 17 @ Blockchair 7 Individual —--- 36