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[Bug]: User feedback for downloading process missing #2110

Closed
2 of 3 tasks
ayoungethan opened this issue Mar 6, 2022 · 18 comments
Closed
2 of 3 tasks

[Bug]: User feedback for downloading process missing #2110

ayoungethan opened this issue Mar 6, 2022 · 18 comments
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B: feature stopped working bug Something isn't working

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@ayoungethan
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ayoungethan commented Mar 6, 2022

Guidelines

Describe the bug

  1. Go to a video
  2. Select a format to download
  3. Start download
  4. Wait indefinitely
  5. No download ever appears or finishes
  6. No failure notice or dialogue appears telling me what happened -- I have to infer that the download started, failed or succeeded by checking my internet usage and folder where the file was supposed to be saved
  7. Successful downloads also appear to provide no notification

Expected Behavior

If a download fails, I expect a dialogue box telling me it failed and perhaps why it failed so I can try to correct the issue. A download progress tracker* or download queue would also be very helpful

*might not be possible due to the nature of the downloading from YouTube

Issue Labels

feature stopped working

FreeTube Version

v0.16.0 Beta

Operating System Version

Elementary OS 6.1

Installation Method (If applicable)

Flathub

Last Known Working FreeTube Version (If Any)

[my first version]

Primary API used

Local API

Additional Information

No response

Nightly Build

@ayoungethan ayoungethan added the bug Something isn't working label Mar 6, 2022
@PrestonN PrestonN added this to To assign in Bug Reports Mar 6, 2022
@ayoungethan
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Related to this, download capacities are opaque. Can the program download multiple files (from the same or different videos) at once? Can it playback while downloading? If a download gets interrupted (due to network disruption or the computer going to sleep, etc), does it autoresume or does it need to be restarted from scratch? It is difficult for the user to discover these limitations as it stands.

this is a wonderful project!

@Proctophobic
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Just to confirm, i'm experiencing the same issue(s) . . . It's possible that it is downloading, just 'extremely' slowly, like 3Mbps . . . Unfortunately, since there is no download dialogue (showing the progress of downloads is a much needed feature) it's difficult to know what's happening except for monitoring your network speed . . . It's also possible that this issue is to do with Invidious because Web downloads are also stopping (at about 25%), for me at least . . . I know this program uses Invidious though I have no idea how or why!?

@efb4f5ff-1298-471a-8973-3d47447115dc

u will get messages when a download has failed or something is wrong with it. also u will get a message when a download has started and completed. the download capacities will be shown when the download tab has been implemented otherwise u'll get a spam of messages.

please provide examples of videos that are not working for u?

@ayoungethan
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I don't think it's the fault if individual videos or FreeTube that downloads fail. I've always dealt with failing downloads from YT regardless of how I try or what software I use. The only difference is that, e.g., I get progress and failure notices so I know what fails and when without having to go figure out it.

It sounds like there are planned enhancements to the FreeTube download process that will resolve this issue, so I would say let's wait for those before doing anything further. If they enhance transparency of the download process by allowing user to stay informed of progress (%, rate, time elapsed, etc) or failure (stalls and timeouts) then I would say that should resolve the issue.

@Proctophobic
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Proctophobic commented Mar 13, 2022

Yeah, it's not particular Vids, it seems to happen all the time now; although I am getting an error message sometimes ('There was an issue downloading').

Edit: I meant to add here that the Linux version is working fine (for me) - It's only the Windows one that seems to have an issue.

@efb4f5ff-1298-471a-8973-3d47447115dc

Yeah, it's not particular Vids, it seems to happen all the time now; although I am getting an error message sometimes ('There was an issue downloading').

I'm sure that this is fixable. I'm pretty sure it has to do with the way filename is being saved. U cant use some characters in filenames and we don't check to replace them. So it will throw an error

@Proctophobic
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@efb4f5ff-1298-471a-8973-3d47447115dc :: That's quite insightful . . . I did manage to download a couple of files by simplifying the filenames, but it still seems to be hit or miss otherwise . . . This for example: https://youtu.be/LPr8VPFTUVk refuses to download either as combined MP4 or components (video and audio webm/mp4), although I can download it without issue using an online downloader or with NewPipe on an Android device.

@efb4f5ff-1298-471a-8973-3d47447115dc

yeah ur right something weird is going on there

@efb4f5ff-1298-471a-8973-3d47447115dc
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efb4f5ff-1298-471a-8973-3d47447115dc commented Jun 3, 2022

Just to confirm if u download a video it does take very long to get downloaded. U can download multiple videos (that dont use weird filenames) and it will eventually finish.

@efb4f5ff-1298-471a-8973-3d47447115dc :: That's quite insightful . . . I did manage to download a couple of files by simplifying the filenames, but it still seems to be hit or miss otherwise . . . This for example: https://youtu.be/LPr8VPFTUVk refuses to download either as combined MP4 or components (video and audio webm/mp4), although I can download it without issue using an online downloader or with NewPipe on an Android device.

@Proctophobic It also applies for this video.

@aldobelus0
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I have installed also the v0.16.0 Beta and I got the same problem. Freetube doesn't offers me a download dialogue to know what is happening. And I can tell you that I have no downloaded files on my computer with or without a warning.

@efb4f5ff-1298-471a-8973-3d47447115dc

all bugs regarding downloading are fixed in the latest nightly build. The only thing that is left is integrate a download tab where u can see the status of your downloads.

@aldobelus0
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It's solved in v0.18.0 Beta

@ayoungethan
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It's solved in v0.18.0 Beta

No it's not. There is still no indicator that download is ongoing. Download occurs entirely in the background as of 18.0 beta. This is a problem, because it is possible to accidentally interrupt the download by closing the program, or by starting the download of another video, as the program can only support one download at a time (at least that is my consistent experience).

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@github-actions
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github-actions bot commented Jul 2, 2023

This issue is stale because it has been open 28 days with no activity. Remove stale label or comment or this will be closed in 7 days.

@github-actions
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This issue is stale because it has been open 28 days with no activity. Remove stale label or comment or this will be closed in 7 days.

@github-actions
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This issue is stale because it has been open 28 days with no activity. Remove stale label or comment or this will be closed in 7 days.

@purpwiz
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purpwiz commented Sep 19, 2023

all bugs regarding downloading are fixed in the latest nightly build. The only thing that is left is integrate a download tab where u can see the status of your downloads.

Any news on the download tab?

@efb4f5ff-1298-471a-8973-3d47447115dc

It's solved in v0.18.0 Beta

No it's not. There is still no indicator that download is ongoing. Download occurs entirely in the background as of 18.0 beta. This is a problem, because it is possible to accidentally interrupt the download by closing the program, or by starting the download of another video, as the program can only support one download at a time (at least that is my consistent experience).

Closing as this kind of info is something that is going to be addressed in the download tab #1772 (comment)

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