Govee keeps not working

[itzerik]

Govee keeps not being able to work after a while it gives me the triangle error

[GeekyEggo]

Hey @itzerik, I believe this issue might relate to #22, and is hopefully resolved as part of the latest beta; it can be downloaded from here.

[dcsublime]

I too am having trouble with a constant triangle error. Let me provide more details that might help. On an existing button or a new added button for the GoveeController, I go to edit and under device there is nothing to choose from. Then I found this and downloaded and installed the latest beta from the link. After installing I then under the device option, get a constant loading message with a refresh button, but nothing loads. After closing the stream deck application and opening again, the device option is once again blank. I appreciate your work on this application and hope this helps to improve this issue. If you need anything I am here to help. Thank you.

[GeekyEggo]

Hey @dcsublime, I'm sorry to hear you're encountering problems; to help determine if this is related:

• What devices are you attempting to control?
• Is the device model listed as supported by the Govee public API (page 2)?
• Is the device connected to WiFi?

[dcsublime]

Hello and thank you for the response. I did forget to mention that all these devices worked until recently.

• I am using several different devices plugs, light strips, and flow bars. One example that I use many of and often is the H5081.
• The H5081 is listed as supported on the page mentioned.
• The devices are connected to Wifi and and I am able to control them with the Govee app.

On a button when I when I mouse over the device "which is now empty", I this message. (I am transposing, so forgive me for an error) "rate limited! the limit is 10000 requests every 24 hours. X-RateLimit-Reset in Http Response Header shows the reset time"

[GeekyEggo]

Are the actions part of a multi-action? Govee enforces strict throttling on API calls, although it shouldn’t be exceeded, there’s a chance it can.

[dcsublime]

No sir these are all simple toggle on/off buttons and one button for each device.

[GeekyEggo]

@dcsublime , if you're happy to, could you upload your log file to this ticket; the logs will hopefully provide more insight into what is happening under the hood. The file can be found here:
%appdata%\Elgato\StreamDeck\Plugins\com.geekyeggo.goveecontroller.sdPlugin\win\logs

[GeekyEggo]

I’m going to close this ticket due to inactivity, but I’ll be happy to review the logs should you wish for the investigation to continue. 😄

[DrewMcNeill]

Apologies for jumping on this thread @GeekyEggo, but i'm currently experiencing the same error here.
I've had a look on the log file, and getting the message "Device identifier cannot be null. (Parameter 'deviceId')"

Could you advise please?

[GeekyEggo]

Hey @DrewMcNeill, could I ask you to try the latest beta version; this has a lot of fixes and should hopefully resolve the issue. 🤞

[DrewMcNeill]

Hi Richard, Thanks for the reply and the beta version download. This is currently the version I have installed. I seem to be getting a Green Warning Triangle appear when toggling on/off. (Setup Govee API key etc correctly) Let me know if I can give anymore supporting info. Thanks. On 6 Feb 2023, at 23:17, Richard Herman ***@***.***> wrote: Hey @DrewMcNeill<https://github.com/DrewMcNeill>, could I ask you to try the latest beta version<https://github.com/GeekyEggo/GoveeController/raw/main/dist/com.geekyeggo.goveecontroller.streamDeckPlugin>; this has a lot of fixes and should hopefully resolve the issue. 🤞 — Reply to this email directly, view it on GitHub<#30 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A5UYJTEL3CIPOQ5NYOFYEW3WWGBBTANCNFSM6AAAAAATBW6EO4>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[GeekyEggo]

No problems; when you next have the opportunity to, could you please:

1. Replicate the error, and then upload your log files here.
2. Re-create a new action (on a different button), to ensure the settings haven’t become corrupt.

[DrewMcNeill]

This is the error log I’m getting (I think - correct me if this isn’t the right log, I’ve not used Console much) 10:23:21.9366 Device identifier cannot be null. (Parameter 'deviceId') 10:23:22.5941 Device identifier cannot be null. (Parameter 'deviceId') I’ve uninstalled / reinstalled and entered the API key again from scratch. Thanks, On 6 Feb 2023, at 23:23, Richard Herman ***@***.***> wrote: No problems; when you next have the opportunity to, could you please: 1. Replicate the error, and then upload your log files here. 2. Re-create a new action (on a different button), to ensure the settings haven’t become corrupt. — Reply to this email directly, view it on GitHub<#30 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A5UYJTHEIZM655DR5TFT4O3WWGBYHANCNFSM6AAAAAATBW6EO4>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[GeekyEggo]

Thanks Drew; as no sensitive information is contained within the log file, could you upload the entire file to this ticket please. Also, would it be possible to get a screenshot of your settings window in Stream Deck for the action that is causing the issue.

[DrewMcNeill]

Sure no problem. Let me know if you need anything else. Thanks, ***@***.*** On 7 Feb 2023, at 12:35, Richard Herman ***@***.***> wrote: Thanks Drew; as no sensitive information is contained within the log file, could you upload the entire file to this ticket please. Also, would it be possible to get a screenshot of your settings window in Stream Deck for the action that is causing the issue. — Reply to this email directly, view it on GitHub<#30 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A5UYJTHGX3YEIORACKMWI4DWWI6R3ANCNFSM6AAAAAATBW6EO4>. You are receiving this because you were mentioned.Message ID: ***@***.***>