Skip to content
@GenesysCloudBlueprints

Genesys Cloud Blueprints

Source projects for blueprints found on the Genesys Cloud Developer Center

Popular repositories Loading

  1. cx-as-code-cicd-gitactions-blueprint cx-as-code-cicd-gitactions-blueprint Public

    This Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline

    HCL 11 19

  2. bot-connector-for-ms-power-virtual-agent bot-connector-for-ms-power-virtual-agent Public

    This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent

    Python 7 4

  3. agent-monitoring-app-blueprint agent-monitoring-app-blueprint Public

    Vue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.

    Vue 6 11

  4. automated-callback-blueprint automated-callback-blueprint Public

    Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign

    PowerShell 5 16

  5. microsoft-teams-blueprint microsoft-teams-blueprint Public

    Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

    5 7

  6. email-aws-comprehend-blueprint email-aws-comprehend-blueprint Public

    This Genesys Cloud Developer Blueprint provides instructions on how to setup an email flow with CX as Code

    HCL 5 7

Repositories

Showing 10 of 84 repositories
  • genesys-cloud-call-park Public

    As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.

    GenesysCloudBlueprints/genesys-cloud-call-park’s past year of commit activity
    HCL 1 MIT 1 0 0 Updated Jun 28, 2024
  • trunk-selection-prefix Public

    Trunk Selection Prefix

    GenesysCloudBlueprints/trunk-selection-prefix’s past year of commit activity
    0 MIT 0 0 0 Updated Jun 21, 2024
  • automated-chabot-with-amazon-lex Public

    Amazon services demonstrating how to feed Genesys Cloud transcript events over to a Lex Automated Chatbot.

    GenesysCloudBlueprints/automated-chabot-with-amazon-lex’s past year of commit activity
    HCL 0 MIT 0 0 0 Updated Jun 11, 2024
  • mobilesdk-sample-android Public

    This blueprint shows how to use Mobile SDK in Android.

    GenesysCloudBlueprints/mobilesdk-sample-android’s past year of commit activity
    HCL 0 MIT 1 0 0 Updated May 24, 2024
  • audioconnector-server-reference-implementation Public

    This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.

    GenesysCloudBlueprints/audioconnector-server-reference-implementation’s past year of commit activity
    TypeScript 2 MIT 0 1 0 Updated May 23, 2024
  • dr-fallback-ivr Public

    This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region

    GenesysCloudBlueprints/dr-fallback-ivr’s past year of commit activity
    HCL 1 MIT 2 0 0 Updated May 22, 2024
  • aws-eventbridge-user-presence-update-blueprint Public

    A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo

    GenesysCloudBlueprints/aws-eventbridge-user-presence-update-blueprint’s past year of commit activity
    Python 1 MIT 6 0 0 Updated May 21, 2024
  • enhanced-status-syncing-with-salesforce-service-cloud-voice Public

    This is a blueprint for a new feature called enhanced status syncing. Out of the box, the package provides high level status management. This blueprint will show a way to provide more detailed status mapping between Genesys Cloud and Salesforce Omni-Channel.

    GenesysCloudBlueprints/enhanced-status-syncing-with-salesforce-service-cloud-voice’s past year of commit activity
    Apex 0 MIT 1 0 0 Updated May 16, 2024
  • terminate-voice-calls-with-no-queue Public

    This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.

    GenesysCloudBlueprints/terminate-voice-calls-with-no-queue’s past year of commit activity
    HCL 1 MIT 2 0 0 Updated May 13, 2024
  • agent-reservation-for-blended-agents Public

    This functionality was available natively in that product and customers expect this to be in GC as well. While this is on the roadmap to build natively, some customers cannot wait for the feature and would benefit from this work around.

    GenesysCloudBlueprints/agent-reservation-for-blended-agents’s past year of commit activity
    0 MIT 0 0 0 Updated May 10, 2024
View all repositories

People

This organization has no public members. You must be a member to see who’s a part of this organization.

Most used topics

Loading…