Screen recording permissions are not working in macOS 10.15 Catalina

[iby]

In rare cases Gifox 2 will not recognize the granted recording permissions and will continue to ask to authorize, this is a related but the same as #121. At the moment there's no official (read: any at all) method provided by Apple how to verify user screen recording privacy permissions, but we hope this will get better over the next couple releases.

✊ Please drop a line to say, which solution worked.

1. Try checking and unchecking the Gifox in screen recording privacy settings, this alone often solves the problem.

2. Restarting macOS works in 9 cases out of 10. If it helped it means there's another app or system service that interferes with the standard behaviour. We're looking for a workaround, but if you can figure out which one it is in the next step, it would help a lot.

3. As the final resort, or if you don't have time to deal with this, set the advanced Gifox setting to tell the app to skip privacy validation, run the following command in terminal:

   defaults write com.gifox.gifox2 "Advanced.SkipPrivacyValidation" -bool YES
   For direct-download version.

   defaults write com.gifox.gifox2-appstore "Advanced.SkipPrivacyValidation" -bool YES
   For Mac App Store version.

   defaults write com.gifox.gifox-setapp "Advanced.SkipPrivacyValidation" -bool YES
   For Setapp version.

Or if you've dealt with a similar issue and know a good way of verifying the app screen recording access I'd appreciate any hints!

[hiquest]

@ianbytchek it did work for me in the end after I did defaults write com.gifox.gifox2 "Advanced.SkipPrivacyValidation" -bool YES and then installed the beta 6. Thanks!

[mcab]

Seems like the most recent supplemental Catalina update did something. I wanted to see if Apple pushed anything new to try and fix this, and updating, restarting, relaunching Gifox, and then trying to screen record successfully triggered Gifox to appear underneath "Screen Recording." Thank you for being patient and working through this issue!

[iby]

Thanks for confirming @mcab. Just got in another report saying that restarting fixed a similar issue for them. Hopefully things get stable with Catalina patches. 🤞

[bounoable]

Can confirm, after restart Gifox requests security permissions and is listed in the security settings. Working fine now 👌

[NathanielBarnett]

I was experiencing this issue after the most recent mac app store release of gifox 2 (2.0.1), and was unable to record the screen. Tried restarting Macbook, removing and re granting permission to record screen, but this did not allow gifox to record the screen. Additionally, I tried the terminal command for overriding the permission setting for the app store distribution, but that did not restore screen recording functionality either.

I didn't see this suggestion in any threads, but tried granting gifox accessibility permission under Security & Privacy > Privacy > Accessibility to control computer, and this resolved the issue. Screen recording and various captures settings appear to be functioning properly now.

[iby]

@NathanielBarnett In 2.0.1 we added another dialogue that looks pretty much the same as screen recording permissions one, but for accessibility control permissions (the one you're referring to). It takes care of #120 and can be easily confused with the original one, hence 2.0.2 will ship with this beauty.

[NathanielBarnett]

@ianbytchek, that makes sense. I just missed that distinction when looking through other issues. Thanks for the quick reply 🤙

[iby]

Given the number of issues we had post-launch I just realized how much confusion this might cause! Hopefully the updated preferences will make this a little easier for everyone.

[naoey]

In my case, Gifox is not even showing up under the Accessibility section. Screen recording permission has been granted. I also tried the terminal command (I use the app store version, so defaults write com.gifox.gifox2-appstore "Advanced.SkipPrivacyValidation" -bool YES) but no go :(

I'm not able to use Gifox at all at the moment having just upgraded to v2.

Edit

Ok forgive me for jumping the gun, I hadn't actually noticed before that we can add apps ourselves to the list of apps that have been given permissions. Adding Gifox manually seems to have fixed it.

Apologies for the noise 😅

[iby]

No worries! For other users reading this: this is a recording permissions issue, we have a separate one for Accessibility Control.