Problem with the pro membership

[ataliba]

Environment

App version: GitJournal 1.5.7+1438
Device information:

• OS name and version: Android 8.1 GO
• Manufacturer: Multilaser
• Model: M7S PLUS

Description

I have an Android tablet and I needed to upgrade from Android 7.1.1 to 8.1. And the manufacturer's program cleans it all up to do this process.
With that I needed to reinstall all my applications. And one of them was GitJournal.
As I am already a Pro, I simply installed it and thought that by clicking on "Unlock Pro Version" the Pro would already be recognized. For some reason nothing happens and, when trying to purchase the Pro again, it warns me that I already have the subscription and releases the error

Purchase Failed
PurchaseErrorCode.productAlreadyPurchasedError

Expected behavior:

Pro Unlocked

Current behavior:

Pro Locked

Steps to reproduce

1. Uninstall the app or reset the device to factory
2. Reinstall the GitJournal
3. Config
4. Try to unlock the Pro if you have this enabled

[necopinus]

I’m experiencing a similar issue, except on iOS 13. After subscribing at the default tier (as some of the features I want to test out are “Pro”), the app fails to activate and continues to show the “Unlock Pro Version” prompts. I’ve now waited overnight in case there was a delay, but still no dice.

There were some potentially interesting debug messages last night where it looked like a purchase could be seen but then IsPro was reported as false, but I can’t duplicate these this morning; now, nothing is reported at all except that proMode is still false in the settings.

[necopinus]

At least on iOS, reinstalling has no effect, but attempting to change the subscription level results in the same error as the OP.

[vHanda]

I've managed to reproduce this. I'll fix it today! Sorry

[vHanda]

I haven't managed to figure out what is going on - could everyone affected please use the 'report a bug' button so that I can see the logs?

[necopinus]

For whatever reason, the Bug Report button isn’t working for me. However, here’s what looks to be the relevant section of the log from the Debug App section of the settings:

06:36:24 Got PurchaserInfo PurchaserInfo{entitlements: EntitlementInfos{all: {}, active: {}}, latestExpirationDate: null, allExpirationDates: {}, allPurchaseDates: {}, activeSubscriptions: [], allPurchasedProductIdentifiers: [], firstSeen: 2020-07-03T12:36:24Z, originalAppUserId: e0dd54f3-3aa4-4299-b954-31f614d5ef35, requestDate: 2020-07-03T12:36:24Z, originalApplicationVersion: null}
06:36:24 IsPro false
06:36:27 Got PurchaserInfo PurchaserInfo{entitlements: EntitlementInfos{all: {}, active: {}}, latestExpirationDate: null, allExpirationDates: {}, allPurchaseDates: {}, activeSubscriptions: [], allPurchasedProductIdentifiers: [], firstSeen: 2020-07-03T12:36:24Z, originalAppUserId: e0dd54f3-3aa4-4299-b954-31f614d5ef35, requestDate: 2020-07-03T12:36:24Z, originalApplicationVersion: null}
06:36:27 IsPro false

These lines are all contiguous for me; before them are some lines about setting up the note cache, and after them is when I reconnected the app with my GitHub repo (this was after I tried deleting and redownloading it, on the odd chance that the purchase might appear then).

Purchase does show up in the App Store.

[vHanda]

Hi. I released a new version on Android - 1.58 - could someone please confirm if the fix works?

[ataliba]

Hey @vHanda

Problem solved on Android.

[necopinus]

Problem still exists for me on iOS 1.59.3.

Would it help for me to cancel my subscription, wait until it expires (8/3), and then try resubscribing to see if I can get a better/different log snippet?

(Also, “Bug Report” still doesn’t work, but I’m now wondering if that’s because I don’t have the Mail app installed, or any system-level mail configured?)