Lighthouse returned error: FAILED_DOCUMENT_REQUEST

[zqbe]

FAQ

• Yes, my issue is not about variability or throttling.
• Yes, my issue is not about a specific accessibility audit (file with axe-core instead).

URL

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.qbe.com%2Fau

What happened?

When using PageSpeed for testing the site below, we got an error.

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.qbe.com%2Fau

Lighthouse returned error: FAILED_DOCUMENT_REQUEST. Lighthouse was unable to reliably load the page you requested. Make sure you are testing the correct URL and that the server is properly responding to all requests. (Details: net::ERR_CONNECTION_FAILED)

But the site is accessible. The wired thing is if we use PageSpeed from US region then it works fine. However, it's not working in Australia region.

Cheers,
Zhen

What did you expect?

We can test in Australia region

What have you tried?

Local web.dev is fine.

How were you running Lighthouse?

PageSpeed Insights, Chrome DevTools, WebPageTest

Lighthouse Version

https://developers.google.com/speed/pagespeed/insights

Chrome Version

91.0.4472.124

Node Version

No response

Relevant log output

No response

[devtools-bot]

Thanks! Appreciate you filing this bug. 👏

This is a known issue, most well described in #2784. So, we'll automatically close this as a duplicate.

However, if you believe your bug is different than the cases described there, please comment here with "necessarily-wide-alpaca" and I'll reopen this bug. 🤖 Beep beep boop.