RadPike

[[Work-In-Progress]]

Requirements

• Ruby 2.0 or greater
• Postgresql (with HStore)

Rethinking features

• Users can chat and perform actions on chat.
• No issue states - leave it to the ticketing apps
• Participant states in a conversation
  • Present
  • Not present
  • Deactive (was present)

TODO

• tests
• widget styling
• polishing dashboard
• conversation polling
• add-to-conversation
• Site navigation

Extending RadPike (TODO)

TODO - plugin APIs haven't been fleshed out yet. Hold on.

To extend RadPike you can create the following kinds of plugins

• Formatters Used to replace parts of a message with anything else. For example: replacing strings like ':)' with emoticons, replacing youtube links with youtube embeds, etc.

• Chat action Used to add actions to the chat options menu. Like a "Call" button or a "Send to CRM" button.

// Adds a formatter
App.plugins.formatter('HelloPlugin', function(activity){
  
});

// Adds action to the chat menu
App.plugins.action('HelloAction', function(user, agent){
  
});

Roadmap

In order of priority

• [VPS] Updating RadPike from within the admin panel
• [Plugins] Plugin management
• [Plugins] Central plugin repository (based on static files)

Features

Create an issue for a feature or send a pull request. I'll see if it can be squeezed in.