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Abandoned Cart Email throwing exception #454

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james7342 opened this issue Apr 17, 2023 · 2 comments
Closed

Abandoned Cart Email throwing exception #454

james7342 opened this issue Apr 17, 2023 · 2 comments
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@james7342
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james7342 commented Apr 17, 2023

Describe the bug

Enabled Abandoned Cart Email in Admin/Orders. Now every hour when the Scheduler Job "Send Abandoned Cart Emails" runs an Hotcakes Exception is logged in the Event Log. This also seems to be impacting the sending of the Email as since enabling in testing I haven't received and messages even though reports shows abandoned carts for known users.

Software Versions

  • DNN: 09.11.2
  • Hotcakes: 3.6.0

To Reproduce

Steps to reproduce the behavior:

  1. Admin/Orders Check "Send e-mail if cart was abandoned"
  2. Wait for the Scheduled Job to Run or Edit the Job and select "Run Now"
  3. Check DNN Admin Logs and notice error

Expected behavior

No error is generated

Actual behavior

Error generated and no emails sent.

Screenshots

screenshot_815

Error log

Note: Debug DLL's
Noted in attached message with PBD files installed.
"Hotcakes.Modules.Core.AbandonedCartEmailJob.SendAbandonedCartEmail(HccRequestContext context, Order order) in C:\Work\HCC-core\hcc-core\Website\DesktopModules\Hotcakes\Core\AbandonedCartEmailJob.cs:line 90"

Additional context

N/A

@WillStrohl WillStrohl added the Requires Triage Someone needs to reproduce this issue. label Jul 12, 2023
@WillStrohl
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Thank you for reporting this. We'll take a look at it as soon as we can.

@ArielBlanco1990
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Hi @james7342, I have managed to reproduce the error that you have described to me, this is happening due to a bug in the code of the method in charge of sending the emails of the abandoned carts. We will solve this error as quickly as possible. Thanks for reporting this.

Regards,
CC: @WillStrohl

@WillStrohl WillStrohl added this to the 03.08.00 milestone Jul 18, 2023
WillStrohl added a commit that referenced this issue Aug 8, 2023
@WillStrohl WillStrohl added bug and removed Requires Triage Someone needs to reproduce this issue. labels Aug 8, 2023
@WillStrohl WillStrohl modified the milestones: 03.09.00, 03.08.00 Oct 3, 2023
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