SASL authentication error after installing on ICP 3.1.1

[robomeister]

Hi there,
I just installed eventstreams into a fresh install of ICP 3.1.1 on a RHEL cluster. I logged into the eventstreams console, clicked on "Topics", and then got the following error popup:

500: An unexpected condition has occurred. org.apache.kafka.common.errors.SaslAuthenticationException: Authentication failed, invalid credentials

[katheris]

Hi @robomeister, can you give me some more information about the state of your cluster. e.g. are all your pods running (kubectl get pods), are there any failed jobs (kubectl get jobs), any events that report a failure (kubectl get events).

Specifically it would be useful to know whether you see a failed role mapping job and whether there are server errors in the logs for either of the two access controller pods (kubectl logs release-ibm-es-access-controller-id).

[dalelane]

@robomeister I'm assuming that you're using release 2018.3.0 of IBM Event Streams?

If so, unfortunately there were some changes made to ICP in ICP 3.1.1 that breaks the auth support, and I suspect may be the cause of the errors you're seeing. We have a new version (2018.3.1) that will resolve this, which we are preparing for release. I hope this will be out very soon.

In the meantime, the current 2018.3.0 version of Event Streams will still work with ICP 3.1.0.

I'm really very sorry for the trouble this causes in the meantime!

[robomeister]

Don't see 2018.3.0. Here's what the helm chart says:

[robomeister]

Here's the pod list:

[robomeister]

And here's events:

[robomeister]

And here's the jobs:

[robomeister]

I'll hang in there for the update. Any ETA on it?

[tmitchell10]

@robomeister 2018.3.0 is the Event Streams product version, and the 1.0.0 is the version of the helm charts that install the 2018.3.0 version of Event Streams.
So based on this, you are hitting the auth issues as Dale mentioned earlier.
The availability date of the new version of Event Streams is the 14th December.

[dalelane]

@robomeister 2018.3.1 of Event Streams is now available (chart version 1.1.0).
(Tim is correct that our deadline for the release was 14th December, but we've been able to release it ahead of that).
I hope that installing this version will avoid the problems that you described above.

[robomeister]

Just installed it. Looks good, thanks.

[dalelane]

Thanks for letting us know.