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Customer Impact: Global
Customer Impact: Global
(4) Cluster-wide impact. FS corruption, global unmount, loss of quorum, ...
Customer Impact: Localized high impact
Customer Impact: Localized high impact
(3) Reduction of function. Significant impact to workload.
Customer Impact: Localized low impact
Customer Impact: Localized low impact
(2) Temporary / limited perf impact, unnecessary failovers, issues occur while in degraded state
Customer Impact: Minor
Customer Impact: Minor
(1) misleading msgs, operational oddities not affecting workload. Failure of non critical services
Customer Probability: Can't Happen
Customer Probability: Can't Happen
Happen (0) Problem is only hit w multiple failures or pathological use of operations rare in product
Customer Probability: High
Customer Probability: High
(5) Issue occurs in normal main path, IO load within expected norms, no failure triggers or odditie
Customer Probability: Low
Customer Probability: Low
(1) Issue only occurs during failure condition - disk, server, network, test assert, ...
Customer Probability: Medium
Customer Probability: Medium
(3) Issue occurs in normal path but specific limited timing window, or other mitigating factor
Severity: 2
Severity: 2
Indicates that the issue is critical and must be addressed before milestone.
Special Sev: Blocking
Special Sev: Blocking
A high priority action item which needs to be fixed ASAP.
Special Sev: Must Fix
Special Sev: Must Fix
A high priority action item which needs to be fixed by the milestone date.