Call Center Application with Confidences

For com.ibm.streamsx.speech2text 2.0.0. Incorporates confidence measurements of utterances and words into the distributed processing.

Requires: com.ibm.streamsx.speech2text 2.0.0

Call Center Application for com.ibm.streamsx.speech2text 1.0.0

This Call Center Application provides the ability to tap a network card for RTP packet streams, filter those streams for audio, distribute those audio streams in order to process large numbers of streams simultaneously, and converting those audio streams to text before sending the results via TCP.

This application can be modified to fit the size of your environment by providing compile-time arguments for the number of hosts and the number of engines to run on each host.

Check out this video about how Verizon is using this solution: https://youtu.be/Zg-_BJt6jdc

Requirements: 1. atlas, atlas-devel, libcap-devel, libpcap-devel packages (use yum install) 2. com.ibm.streams.speech2text and com.ibm.streamsx.network toolkit.