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server error when using Safari 6.0 (7536.25) #1

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rpyzh opened this issue Aug 13, 2012 · 4 comments
Closed

server error when using Safari 6.0 (7536.25) #1

rpyzh opened this issue Aug 13, 2012 · 4 comments

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@rpyzh
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rpyzh commented Aug 13, 2012

After installing OntoMaton script, I started getting an error message when I open my spreadsheets. With "working..." menu status on the background, the message says:

A server error occurred. Please press 'Reload' in your browser.

As a result, OntoMaton menu option doesn't get loaded and all menu items are greyed out. When I refresh, following the suggestion from the error message, I simply get exactly the same error message and the menu is still inaccessible.

The same error pops up for every new spreadsheet I create. So, essentially, I can't create or edit Google spreadsheets in Safari. Running through OntoMaton setup in Chrome (v. 21.0.1180.75), I didn't have any issues.

@proccaserra
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Thanks for reporting the issue!
Works fine on Safari 5.1.7.
A similar error message (ie. A server error occurred. Please press 'Reload' in your browser.) was triggered.
Refreshing the page and saving the document cured the problem.
TODO: install Safari 6.0 and test again.
Seems more a Safari issue than an Ontomaton one.

@proccaserra
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I came across the following thread:

http://productforums.google.com/forum/#!topic/docs/t0y0sWGXBf8%5B1-25%5D

@rpyzh rpyzh closed this as completed Aug 13, 2012
@rpyzh
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rpyzh commented Aug 13, 2012

Yeah, switching the User Agent to Safari 5.1.7 allowed me to avoid the problem. Thanks!

@proccaserra
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Thanks again for reporting this, we'll add the trick to the documentation and possibly add this to the video tutorial. Best.

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