Depth Quality Tool has crashed

[peacerior]

librealsense	2.54.2 RELEASE
OS	Windows

Intel RealSense Viewer / Depth Quality Tool has crashed with the following error message:

Unhandled exception escaping from a worker thread!
Error type: Access Violation!

[MartyG-RealSense]

Hi @peacerior Please first check whether permission to access the camera hardware and permission for applications to access the camera are both set to 'On' in the Windows camera privacy settings. This can be done using the instructions at #3381 (comment)

If the crash occurred wth the Depth Quality Tool, does the RealSense Viewer tool also crash with the same error?

[MartyG-RealSense]

Hi @peacerior Do you require further assistance with this case, please? Thanks!

[peacerior]

Hi! it helped a bitt to find the cause = Enabling the depth module in camera settings solved the issue. When using the RealSense cam for the webcam, it disables the depth module. I just enabled the module.

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On Fri, Dec 15, 2023 at 5:38 PM MartyG-RealSense ***@***.***> wrote: Hi @peacerior <https://github.com/peacerior> Do you require further assistance with this case, please? Thanks! — Reply to this email directly, view it on GitHub <#12486 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEHZANQDIEVW5PCSGABO4JLYJR4GZAVCNFSM6AAAAABAH42KUGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNJYGE3DANZUGU> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[MartyG-RealSense]

Hi @peacerior I'm pleased to hear that you achieved a solution. Thanks very much for the update! As your problem is solved I will close this case.

[peacerior]

Thanks for your support.

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On Sun, Dec 17, 2023, 9:53 AM MartyG-RealSense ***@***.***> wrote: Hi @peacerior <https://github.com/peacerior> I'm pleased to hear that you achieved a solution. Thanks very much for the update! As your problem is solved I will close this case. — Reply to this email directly, view it on GitHub <#12486 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEHZANQF2TZTKP6RAWJAG2LYJ2XJZAVCNFSM6AAAAABAH42KUGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNJZGA3TOMRTGU> . You are receiving this because you were mentioned.Message ID: ***@***.***>