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Unable to install JabRef version 5.0 #6141

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ihesham opened this issue Mar 17, 2020 · 3 comments
Closed

Unable to install JabRef version 5.0 #6141

ihesham opened this issue Mar 17, 2020 · 3 comments
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installation status: waiting-for-feedback The submitter or other users need to provide more information about the issue
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v5.1

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@ihesham
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ihesham commented Mar 17, 2020 •
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I have been using JabRef for many years as my biblography manager. I work on windows system (WIN10, now ver. 1909). I noticed the JabRef update installer file this time was given as msi file JabRef-5.0.msi rather than the usual exe extension JabRef_windows-x64_4_3_1.exe used in previous updates.

When trying to install the new update file JabRef-5.0.msi, the following error message is displayed

There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

pNH6m

When clicking OK and Next, the setup is finished without installing anything.

The following solutions have been tried:

  1. Empty internet temporary folder.
  2. Update Java to the recent version jre-8u241-windows-x64.
  3. Uninstall old version and reinstall the new one.

None of them worked.

Is there any idea what's wrong?
@tobiasdiez
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Could you please create a detailed installation log (e.g as described here) so that we can see which particular library is missing for the installer. Thanks

@tobiasdiez tobiasdiez added installation status: waiting-for-feedback The submitter or other users need to provide more information about the issue labels Mar 17, 2020
@tobiasdiez tobiasdiez added this to Needs triage in Bugs via automation Mar 17, 2020
@tobiasdiez tobiasdiez moved this from Needs triage to High priority in Bugs Mar 17, 2020
@tobiasdiez tobiasdiez added this to the v5.1 milestone Mar 17, 2020
@ihesham
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ihesham commented Mar 17, 2020

The problem is solved by opening cmd as admin, then running the installer with the command msiexec /i "path\to\JabRef-5.0.msi"

@tobiasdiez
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The log points to

Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action JpCheckInstallDir, entry: CheckInstallDir

The JpCheckInstallDir action is a standard widget from WiX toolset (the tool that we use to create the installer). So I doubt that there is a problem with the code.

A few ideas:

  • Try to re-download the installer
  • Try to invoke the installer from a different folder
  • "Property(C): TARGETDIR = F:", maybe the target folder does not exist?
  • Try to disable the antivirus before installing

EDIT: Ok! Happy to hear!

Bugs automation moved this from High priority to Closed Mar 17, 2020
koppor pushed a commit that referenced this issue Sep 1, 2022
Squashed 'buildres/csl/csl-styles/' changes from c750b6e..8d69f16
c15cec8 
8d69f16 Create university-of-hull-harvard.csl (#6146)
139dfdd Create current organic synthesis.csl (#6139)
bb006c8 Update acta-universitatis-agriculturae-sueciae.csl (#6143)
5815da0 Create food-science-and-biotechnology.csl (#6132)
2702a7c Update harvard-university-for-the-creative-arts.csl (#6104)
ef34543 Update economic-geology.csl (#6128)
0adcd30 Bump mathieudutour/github-tag-action from 5.6 to 6.0 (#6141)
3c36e97 Create universite-du-quebec-a-montreal-prenoms.csl (#6073)
415bc05 Bump softprops/action-gh-release from 0.1.14 to 1 (#6142)
ae8c5e4 Create politique-europeenne.csl (#6074)
09cbc09 Update cell-numeric-superscript.csl (#6188)
6ee1ace Update avian-conservation-and-ecology.csl (#6191)
cb5c43f Update harvard-anglia-ruskin-university.csl (#6189)
5c4f4c0 Create anais-da-academia-brasileira-de-ciencias.csl (#6066)
a60dfe9 Update cardiff-university-harvard.csl (#6190)
999a45c Create sociologia-urbana-e-rurale.csl (#6042)
1bc9d62 Bluebook (#6183)
a4f2a72 Oxford Brookes (#6182)
88df8d5 Delete harvard-cardiff-university-old.csl (#6180)
b9302fd Update APA styles for "event" macro (#6174)
d4daec6 remove DOI for printed articles organizational-studies.csl (#6176)
acfc620 Create liver-transplantation.csl (#6167)
129a775 Change "event" to "event-title" (#6164)

git-subtree-dir: buildres/csl/csl-styles
git-subtree-split: 8d69f16
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