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servicedesk.go
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servicedesk.go
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package cloud
import (
"context"
"encoding/json"
"fmt"
"io"
"net/http"
"github.com/google/go-querystring/query"
)
// ServiceDeskService handles ServiceDesk for the Jira instance / API.
type ServiceDeskService service
// ServiceDeskOrganizationDTO is a DTO for ServiceDesk organizations
type ServiceDeskOrganizationDTO struct {
OrganizationID int `json:"organizationId,omitempty" structs:"organizationId,omitempty"`
}
// GetOrganizations returns a list of
// all organizations associated with a service desk.
//
// https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-servicedesk-servicedeskid-organization-get
//
// TODO Double check this method if this works as expected, is using the latest API and the response is complete
// This double check effort is done for v2 - Remove this two lines if this is completed.
func (s *ServiceDeskService) GetOrganizations(ctx context.Context, serviceDeskID interface{}, start int, limit int, accountID string) (*PagedDTO, *Response, error) {
apiEndPoint := fmt.Sprintf("rest/servicedeskapi/servicedesk/%v/organization?start=%d&limit=%d", serviceDeskID, start, limit)
if accountID != "" {
apiEndPoint += fmt.Sprintf("&accountId=%s", accountID)
}
req, err := s.client.NewRequest(ctx, http.MethodGet, apiEndPoint, nil)
req.Header.Set("Accept", "application/json")
if err != nil {
return nil, nil, err
}
orgs := new(PagedDTO)
resp, err := s.client.Do(req, &orgs)
if err != nil {
jerr := NewJiraError(resp, err)
return nil, resp, jerr
}
return orgs, resp, nil
}
// AddOrganization adds an organization to
// a service desk. If the organization ID is already
// associated with the service desk, no change is made
// and the resource returns a 204 success code.
//
// https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-servicedesk-servicedeskid-organization-post
// Caller must close resp.Body
//
// TODO Double check this method if this works as expected, is using the latest API and the response is complete
// This double check effort is done for v2 - Remove this two lines if this is completed.
func (s *ServiceDeskService) AddOrganization(ctx context.Context, serviceDeskID interface{}, organizationID int) (*Response, error) {
apiEndPoint := fmt.Sprintf("rest/servicedeskapi/servicedesk/%v/organization", serviceDeskID)
organization := ServiceDeskOrganizationDTO{
OrganizationID: organizationID,
}
req, err := s.client.NewRequest(ctx, http.MethodPost, apiEndPoint, organization)
if err != nil {
return nil, err
}
resp, err := s.client.Do(req, nil)
if err != nil {
jerr := NewJiraError(resp, err)
return resp, jerr
}
return resp, nil
}
// RemoveOrganization removes an organization
// from a service desk. If the organization ID does not
// match an organization associated with the service desk,
// no change is made and the resource returns a 204 success code.
//
// https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-servicedesk-servicedeskid-organization-delete
// Caller must close resp.Body
//
// TODO Double check this method if this works as expected, is using the latest API and the response is complete
// This double check effort is done for v2 - Remove this two lines if this is completed.
func (s *ServiceDeskService) RemoveOrganization(ctx context.Context, serviceDeskID interface{}, organizationID int) (*Response, error) {
apiEndPoint := fmt.Sprintf("rest/servicedeskapi/servicedesk/%v/organization", serviceDeskID)
organization := ServiceDeskOrganizationDTO{
OrganizationID: organizationID,
}
req, err := s.client.NewRequest(ctx, http.MethodDelete, apiEndPoint, organization)
if err != nil {
return nil, err
}
resp, err := s.client.Do(req, nil)
if err != nil {
jerr := NewJiraError(resp, err)
return resp, jerr
}
return resp, nil
}
// AddCustomers adds customers to the given service desk.
//
// https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-post
//
// TODO Double check this method if this works as expected, is using the latest API and the response is complete
// This double check effort is done for v2 - Remove this two lines if this is completed.
func (s *ServiceDeskService) AddCustomers(ctx context.Context, serviceDeskID interface{}, acountIDs ...string) (*Response, error) {
apiEndpoint := fmt.Sprintf("rest/servicedeskapi/servicedesk/%v/customer", serviceDeskID)
payload := struct {
AccountIDs []string `json:"accountIds"`
}{
AccountIDs: acountIDs,
}
req, err := s.client.NewRequest(ctx, http.MethodPost, apiEndpoint, payload)
if err != nil {
return nil, err
}
resp, err := s.client.Do(req, nil)
if err != nil {
return resp, NewJiraError(resp, err)
}
defer resp.Body.Close()
_, _ = io.Copy(io.Discard, resp.Body)
return resp, nil
}
// RemoveCustomers removes customers to the given service desk.
//
// https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-delete
//
// TODO Double check this method if this works as expected, is using the latest API and the response is complete
// This double check effort is done for v2 - Remove this two lines if this is completed.
func (s *ServiceDeskService) RemoveCustomers(ctx context.Context, serviceDeskID interface{}, acountIDs ...string) (*Response, error) {
apiEndpoint := fmt.Sprintf("rest/servicedeskapi/servicedesk/%v/customer", serviceDeskID)
payload := struct {
AccountIDs []string `json:"accountIDs"`
}{
AccountIDs: acountIDs,
}
req, err := s.client.NewRequest(ctx, http.MethodDelete, apiEndpoint, payload)
if err != nil {
return nil, err
}
resp, err := s.client.Do(req, nil)
if err != nil {
return resp, NewJiraError(resp, err)
}
defer resp.Body.Close()
_, _ = io.Copy(io.Discard, resp.Body)
return resp, nil
}
// ListCustomers lists customers for a ServiceDesk.
//
// https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get
//
// TODO Double check this method if this works as expected, is using the latest API and the response is complete
// This double check effort is done for v2 - Remove this two lines if this is completed.
func (s *ServiceDeskService) ListCustomers(ctx context.Context, serviceDeskID interface{}, options *CustomerListOptions) (*CustomerList, *Response, error) {
apiEndpoint := fmt.Sprintf("rest/servicedeskapi/servicedesk/%v/customer", serviceDeskID)
req, err := s.client.NewRequest(ctx, http.MethodGet, apiEndpoint, nil)
if err != nil {
return nil, nil, err
}
// this is an experiemntal endpoint
req.Header.Set("X-ExperimentalApi", "opt-in")
if options != nil {
q, err := query.Values(options)
if err != nil {
return nil, nil, err
}
req.URL.RawQuery = q.Encode()
}
resp, err := s.client.Do(req, nil)
if err != nil {
return nil, resp, NewJiraError(resp, err)
}
defer resp.Body.Close()
customerList := new(CustomerList)
if err := json.NewDecoder(resp.Body).Decode(customerList); err != nil {
return nil, resp, fmt.Errorf("could not unmarshall the data into struct")
}
return customerList, resp, nil
}