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Update ka_Introduction.rst
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Alessandro committed May 18, 2018
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Expand Up @@ -8,7 +8,7 @@ Knowage is the business intelligence suite developed and managed by Engineering

Knowage is *flexible*, since it is based on a modular architecture and open standards in order to facilitates its customization and integration according to users’ needs. It also provides a *comprehensive* set of analytical features and capabilities, listed in section Analytical and operational functionalities, ranging from traditional reporting and charting tools, to more advanced analytics.

KnowageER and KnowageSI also supports multi-tenancy, i.e. a single Knowage instance serving multiple organizations, called tenants. In a multi-tenancy architecture, each tenant owns and manages his own users, documents, configuration and parameters, which are completely independent from those owned by other tenants.
KnowageER and KnowageSI also supports **multi-tenancy**, i.e. a single Knowage instance serving multiple organizations, called tenants. In a multi-tenancy architecture, each tenant owns and manages his own users, documents, configuration and parameters, which are completely independent from those owned by other tenants.

Modules
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Expand Down Expand Up @@ -117,4 +117,4 @@ Knowage instance, as well as several cross-product services to make its features

The **administrative tools** support developers, testers and administrators in their daily work, providing various functionalities, such as: scheduler, profiling system, import/export capabilities, menu designer, map catalogue, management of repository, analytical model, behavioural model and engines, configuration of data sources and data sets, audit & monitoring analysis, subscriptions, management of value domains, configuration settings and metadata, management of user data, hierarchies editor and community management.

The cross services include the common features of the product, shared by all analytical engines and documents. They are: single sign on, alert and notification, workflow, search engine, collaborative tools, sending e-mails, ranking, multiformat exporter, RT events, document browser, personal folders, cross navigation, subscription service, hot link, metadata view.
The **cross services** include the common features of the product, shared by all analytical engines and documents. They are: single sign on, alert and notification, workflow, search engine, collaborative tools, sending e-mails, ranking, multiformat exporter, RT events, document browser, personal folders, cross navigation, subscription service, hot link, metadata view.

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