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Doc E1743 update issues with Sonoff dongle #2069

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Jun 5, 2023
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Doc E1743 update issues with Sonoff dongle #2069

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4 changes: 3 additions & 1 deletion docs/devices/E1743.md
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Expand Up @@ -46,7 +46,9 @@ Pair the switch to Zigbee2MQTT by pressing the pair button (found under the back
When connected, the light turns off.

### Troubleshooting: Device didn't respond to OTA request
To resolve the `Device didn't respond to OTA request` error, you can try to push a button on it, shortly before you start the update, to wake up the Remote. Sometimes it also helps keeping the device awake, by pushing a button repeatedly until you read the first "Updating... 0.00%" message (about 5s).
To resolve the `Device didn't respond to OTA request` error, you can try to push a button on it, shortly before you start the update, to wake up the remote. Sometimes it also helps keeping the device awake, by pushing a button repeatedly until you read the first "Updating... 0.00%" message (about 5s).

If your main ZigBee coordinator is a SONOFF Zigbee 3.0 USB Dongle Plus, you may experience issues updating the firmware. To work around this, unpair the switch (hit delete, then quickly follow the pairing instructions), re-pair through a router, then re-attempt the OTA update. See [this issue](https://github.com/Koenkk/zigbee2mqtt/issues/11473) for more details.

### Binding
The [binding](../guide/usage/binding.md) functionallity of this remote varies per firmware version:
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