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Unable to login #7535

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Pessiun opened this issue Jun 12, 2024 · 27 comments
Open
1 task done

Unable to login #7535

Pessiun opened this issue Jun 12, 2024 · 27 comments
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B-bug Bug: general classification S-unverified Status: Unverified by maintainer

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@Pessiun
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Pessiun commented Jun 12, 2024

Expected Behavior

When I'm requested to enter a Passphrase, I expect to be logged.

Actual Behavior

When I enter the Passphrase and click on continue, I get a response as on the screenshot:
image You are successfully authenticated. You can click Launch button or manually enter the token.
I click on launch.
I'm thrown back to the login page.

Reproduction Steps

Go to login page
Fill in the passphrase
I'm logged successfully
Click on launch button
Then I'm thrown to the login page again

Is there an existing issue for this?

Additional Information

It's the same issue even at the office and with the VPN.

Insomnia Version

9.2.0

What operating system are you using?

Windows

Operating System Version

windows 10

Installation method

download insomnia

Last Known Working Insomnia version

9.2.0

@Pessiun Pessiun added B-bug Bug: general classification S-unverified Status: Unverified by maintainer labels Jun 12, 2024
@shrpow
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shrpow commented Jun 12, 2024

Me too.
When I try to paste the token into the input, I see Invalid code: Failed to fetch.

@Pessiun
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Pessiun commented Jun 12, 2024

Nothing is functional.
image

@subnetmarco
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@notjaywu
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@shrpow @Pessiun Can you share the console logs when logging in? It helps us to identify the problem. Thank you!

image

@shrpow
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shrpow commented Jun 12, 2024

image

Resolved. For some reason, it uses a proxy from the settings (which I forgot to renew). After I disabled the proxy, everything worked.

@subnetmarco
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@Pessiun are you also using a proxy?

@Pessiun
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Pessiun commented Jun 12, 2024 via email

@notjaywu
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@Pessiun You can disable the proxy in the Preference and log in again

image

@Pessiun
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Pessiun commented Jun 12, 2024 via email

@notjaywu
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@Pessiun Could you share your console logs? You can find it from

Screenshot 2024-06-12 at 19 44 05

image

@Pessiun
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Pessiun commented Jun 12, 2024 via email

@Pessiun
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Pessiun commented Jun 12, 2024 via email

@subnetmarco
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@Pessiun your last messages were not received properly, could you please comment again?

@Pessiun
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Pessiun commented Jun 13, 2024 via email

@notjaywu
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@Pessiun The message should be blocked, I can't see your console log. Can you join our community Slack channel via https://chat.insomnia.rest? I can DM you for more details.

@Pessiun
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Pessiun commented Jun 13, 2024

image

@Kong Kong deleted a comment from Pessiun Jun 13, 2024
@notjaywu
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notjaywu commented Jun 13, 2024

@Pessiun Sorry, I must delete your second image because it has a sensitive message. Can you check if the domain api.insomnia.rest is blocked by any security policy? The /auth/whoami request was not sent out for some reason.

@Pessiun
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Pessiun commented Jun 13, 2024

That's not so good! Delete it completely.

@subnetmarco
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subnetmarco commented Jun 14, 2024

We are adding more information to detect when the network interface is online, but the connectivity may not be working because of proxies that are refusing the connection.

@jnaulhdl
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I'm having this same issue. Authentication through Google. "Enable Proxy" not checked. When I get to this popup:
image
Clicking "Manually enter token" does nothing, and clicking "Launch" sets focus to the app (or reopens app if closed), but doesn't continue with login.

There is one error on the console after the app reopens:
image

After clicking on the link beside GET, it takes me to the Network tab to this line:
image

I hope this helps. If you need any additional information, please let me know.

@marckong
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@jnaulhdl Can you send us your email address in our slack via DM? https://getinsomnia.slack.com

@jnaulhdl
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@marckong Who do I need to start a DM with?

@marckong
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@jnaulhdl which timezone are you located in? For now you can send me a DM.

@jakubkuc
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jakubkuc commented Jul 1, 2024

I have the same problem for about 2 weeks. Is there any updates on that issue?

@subnetmarco
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@marckong any update on this front?

@marckong
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marckong commented Jul 4, 2024

@jnaulhdl please let us know when you are available to troubleshoot. I have not received a response from you.

@marckong
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marckong commented Jul 4, 2024

@jakubkuc can you pleaes DM us which email you use for your account through the our public Slack channel? https://getinsomnia.slack.com/

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Labels
B-bug Bug: general classification S-unverified Status: Unverified by maintainer
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