[Linux] Ledger Live 2.0.0 fails to start / synchronize / access device – GLIBCXX 3.4.26 #2670
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I have the same issue here. Ubuntu 18.04 LTS. Version 2.0.0
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Same issue for me as well:
OS is Ubuntu 18.04. Note that Ledger Live starts successfully, if I choose to Restart, however it fails to synchronize. |
Ok thanks for the log. We seem to have an issue on Ubuntu 18.04. We'll provide a fix as soon as possible. |
Not only on Ubuntu but apparently on any Debian based distro. |
Same problem on Linux Mint 19 |
It is essentially related to the minimal glibc version. You might want to try to
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Basically, the same issue. Ubuntu 18.04, and all that jazz. |
where I can find the previous version ledger live windows 10 64bit...2.0.0 not working....need ugrent my crypto |
Will Ledger notify each of us by email, or return to Github for further updates for us linux users? |
@JamesSeeley27 we'll keep this task up to date and if we have a fix 🤞, a release notes will be written on a release. |
The same issue on Debian 10 |
@13albra and all, you can download the old version here: https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v1.20.0 |
Hi guys. I have exactly the same problem after upgrading to Ledger Live V2.0 in Windows 10!!!! Can someone please let me know how to solve this problem? Many thanks to all. |
The source of the issue on Linux has been pin-pointed and a fix is on the way. On Windows, the investigation is still ongoing but we found a bug which most probably is causing the crash, we're testing a fix right now to confirm. |
As both problem are independent, for windows problem, we are going to use this different github task #2680 We are still investigating what could be the root cause of the Windows issue and have not found yet. For linux, we will have a fix and build a new release as soon as possible. |
Hi
Here is the Log File from yesterday. Anxiously awaiting your eresponse.
Thanks very much
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‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
…On Thursday, March 5, 2020 3:47 PM, Gaëtan Renaudeau ***@***.***> wrote:
As both problem are independent, for windows problem, we are going to use this different github task [#2680](#2680)
We are still investigating what could be the root cause of the Windows issue and have not found yet.
For linux, we will have a fix and build a new release as soon as possible.
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What do you think when "as soon as possible" will be? Cant use my nano s right now... |
Yes you can. Scroll up, find link to latest previous stable version. Download. Use. https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v1.20.0 |
Works after deleting "/home/USER/.config/Ledger\ Live" created by 2.0.0 |
Version 2.0.1 on Ubuntu: "Device detected but connection failed. Please try again or contact us if the problem persists." |
The issue on Linux about GLIBCXX 3.4.26 should now be fixed by an incoming 2.0.1 It is currently in prerelease https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v2.0.1 and should be released on Monday if we confirm all is fine. Thanks for everyone helping us in this GitHub issue. |
Have you read my message @gre ? |
The issue persists on Debian 10 |
@Gundelino85 totally missed it sorry. it seems unrelated to the first issue we have fixed with GLIBCXX This issue can happen for various reasons. We prefer to investigate such issues via contacting our customer support team. could you send your logs to our support team and mention this github issue? https://support.ledgerwallet.com/hc/en-us/requests/new?ticket_form_id=248165 🙏 basically you can press Ctrl+E just after the problem occurs. ( alternatively if you don't want to send the logs , you can see the JSON yourself on https://ledger-live-tools.now.sh/logsviewer ) |
Hi guys
I've been sitting in front of my PC since last night sort of freaking out that my funds were lost or I got hacked or WTF is going on. I even reset my Ledger Nano S but I just got myself in deeper trouble. I reinstalled V1.20.0 like you suggested it to the guy that has the same problem on Linux, and I did a Seed Recovery. Now everything is back to normal. Got my accounts and funds restored!!!!!!! I'm familiar with PCs but new to Crypto. This was a massive learning curve emotionally and of course technically as well!!! :D The next time no way I'm doing an update as soon as it's available. Gonna wait it out and see how others will do with the newer versions.
Thanks very much for the quick replies much appreciated. I assume regardless of me solving my problem there will be an update to fix this. Can you please keep me in the loop of communication regarding this in the future.
Thanks again guys gonna have a drink for sure now (Y) :D
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…On Thursday, March 5, 2020 2:23 PM, Thibaut ***@***.***> wrote:
The source of the issue on Linux has been pin-pointed and a fix is on the way.
On Windows, the investigation is still ongoing but we found a bug which most probably is causing the crash, we're testing a fix right now to confirm.
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I also have had the same issues in linux (slackware) as above with an added Fontconfig error that nobody else seems to have. After updating to v2,0,0 and closing ledger live it would not startup again until I renamed ~/.config/Ledger Live/ and letting it create a new Ledger Live directory but failed to connect to my nano s. The Fonconfig error was: $./ledger-live-desktop-2.0.0-linux-x86_64.AppImage So because I updated to v2.0.0 through the app I couldn't use the original ~/.config/Ledger Live Trying v2.0.1 it also fails unless I start without the ~/.config/Ledger Live directory spewing the same Fontconfig error as above. |
Windows - Ledger Live 2.0.0 + 2.0.1. Fails to boot and sync. Same issue as linux still present on windows |
=> #2680 we are on it |
[edit @gre]
Important: This issue has been fixed in Ledger Live 2.0.1 that will be unrolled on Monday (9th March, 2020). If an error still happen in 2.0.1, you might want to try to reset the user data of
~/.config/Ledger\ Live
folder (you can safely remove all files except the app.json if you want to not have to reimport all accounts).Ledger Live Version and Operating System
Expected behavior
Ledger Live should be able to start and once is started should be able to synchronize and recognize the Ledger Nano S
Actual behavior
Once the ledger live is executed it fails with the error message:
Once the application is restarted (as per one of the the options presented in the error message) ledger live is not able to able to recognize the Nano S and is not able to synchronize with the network, it keeps in the "Synchronizing..." state forever.
Steps to reproduce the behavior
1- Download AppImage
2- Launch ledger live: ./ledger-live-desktop-2.0.0-linux-x86_64.AppImage
Previous version was working fine...
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