Introduction

The University Complaint Management System is a Java-based application designed to streamline the process of managing complaints within a university. This system allows students to lodge complaints and administrators to manage and resolve these complaints efficiently.

Features

• Student Module: Students can register, login, and submit complaints.
• Admin Module: Administrators can view, categorize, and resolve complaints.
• Complaint Tracking: Track the status of complaints from submission to resolution.
• Notification System: Email notifications to keep students updated on their complaint status.

Technologies Used

• Java: The core programming language used.
• MySQL: Database management system for storing complaint data.
• Servlets and JSP: For handling HTTP requests and responses.
• HTML/CSS: For front-end design.
• Maven: For project build and dependency management.

Installation

1. Clone the repository:

   git clone https://github.com/yourusername/IGDTUW-CMS.git

2. Navigate to the project directory:

   cd IGDTUW-CMS.git

3. Set up the database:

   • Import the provided SQL file (database.sql) into your MySQL server. You can do this using a tool like phpMyAdmin or via the MySQL command line:

     mysql -u yourusername -p yourpassword < path/to/database.sql

   • Update the database configuration in the src/main/resources/database.properties file with your MySQL server details:

     db.url=jdbc:mysql://localhost:3306/your_database_name
     db.username=yourusername
     db.password=yourpassword

4. Build the project using Maven:

   mvn clean install

5. Deploy the application on a servlet container:

   • If you're using Apache Tomcat, follow these steps:

     • Copy the generated WAR file from the target directory to the Tomcat webapps directory.
     • Start or restart the Tomcat server.

     Alternatively, you can use the Tomcat Maven Plugin to deploy directly:

     mvn tomcat7:deploy

6. Access the application:

   • Open your web browser and navigate to http://localhost:8080/your-app-context.
   • Students can register, log in, and submit complaints.
   • Administrators can log in to the admin panel to manage complaints.

Usage

• Students: Register an account, login, and submit complaints through the web interface.
• Administrators: Login to the admin panel, view complaints, and update their status.

Project Contributors

Anisha

Bharti Rana

Mahak Garg

Sapna Singhal

Shruti Jain

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