Bot does not respond in Teams Free but works in Teams (paid service)

[desflan]

Bot Info

• SDK Platform: .NET
• SDK Version: 3.16.0.38344
• Active Channels: MS Teams (paid & free), Skype
• Deployment Environment: Azure Bot Service
• Bot name: blueybot
• App ID: 86a089d9-add4-4b71-9466-afb23474ccec

Issue Description

My simple bot receives messages & replies with text. I have published it to Microsoft Teams (paid service) & Microsoft Teams FREE using the "upload a custom app" link. The scope in manifest.json is both "team" and "personal".

In Teams FREE - When I send a message to the bot in a team using @mention, it does not reply.
In Teams FREE -When I send a message to the bot in a personal 1:1 chat, it does not reply. This had worked a few hours ago, with no app changes made since.

In Microsoft Teams (paid service) the bot works perfectly in both a team channel & 1:1 personal chat.
In Skype, the bot works perfectly also.

The same Manifest.json was upload to Teams FREE and Teams (paid service).

In Azure Portal Bot Channel Registration, no issues are reported for Microsoft Teams channel.

Code Example

No code to share. Regular code that compiles and runs fine in Skype and paid version of MS Teams

Reproduction Steps

Expected Behavior

In Microsoft Teams FREE I expected to receive replies from the bot in both a team channel & 1:1 chat

Actual Results

In Microsoft Teams FREE there are no message received from the bot in a team channel or a 1:1 chat.
Tried remote debugging using VS and no message received by the bot.

[jwiley84]

investigating!

[jwiley84]

Hi @desflan! I'm trying to reproduce this, however, currently I only have access to the PAID Teams. It was the version of Teams I connected to when I connected my bot to the Teams channel. How are you connecting your bot to the FREE channel? And how are you building the bot, on the Teams Studio App?

[desflan]

I published it to Teams FREE through the "upload a custom app" link. I built the manifest.json using Teams App Studio. Thanks Get Outlook for Android<https://aka.ms/ghei36>

…

________________________________ From: Jessica Wailes <notifications@github.com> Sent: Friday, August 31, 2018 10:02:58 PM To: Microsoft/BotBuilder Cc: Des Flanagan; Mention Subject: Re: [Microsoft/BotBuilder] Bot does not respond in Teams Free but works in Teams (paid service) (#5022) Hi @desflan<https://github.com/desflan>! I'm trying to reproduce this, however, currently I only have access to the PAID Teams. It was the version of Teams I connected to when I connected my bot to the Teams channel. How are you connecting your bot to the FREE channel? And how are you building the bot, on the Teams Studio App? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#5022 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AD5voKNvmlnwLn248d56igBHOoPDsnRDks5uWaSCgaJpZM4WTtz0>.

[desflan]

Hi @jwiley84 would you have any update on this? Thanks!

[desflan]

Hi team, any update on this issue?

[jwiley84]

Hi @desflan! I'm still working on this! No worries, you haven't been forgotten!

[jwiley84]

Hi @desflan! I'm going to reach out to a member of the MS Teams team, and see if there's a fundamental difference between Teams Free and Pro, as I have encountered the same error.

One question: how did you set up your messaging endpoint on Free?

[jwiley84]

@desflan: what error (if any) shows on the developer console when you try to start a conversation in Free with your bot?

[desflan]

Hi @jwiley84 I set up the messaging endpoint on Free in the same way I set it up for the Paid service - I turned on the Teams channel in Azure Portal Bot Registration, and set the bot's endpoint to the usual /api/messages .
There are no developer console errors showing when I try to start a conversation on Free, Application Insights show that no request is received by the Bot when I try to start a conversation on Free.
Thank you.

[desflan]

Hi @jwiley84 did you get any feedback from the MS Teams team on this issue?

[johnataylor]

Thank you for opening an issue against the Bot Framework SDK v3. As part of the Bot Framework v4 release, we’ve moved all v3 work to a new repo located at https://github.com/microsoft/botbuilder-v3. We will continue to support and offer maintenance updates to v3 via this new repo.

From now on, https://github.com/microsoft/botbuilder repo will be used as hub, with pointers to all the different SDK languages, tools and samples repos.

As part of this restructuring, we are closing all tickets in this repo.

For defects or feature requests, please create a new issue in the new Bot Framework v3 repo found here:
https://github.com/microsoft/botbuilder-v3/issues

For Azure Bot Service Channel specific defects or feature requests (e.g. Facebook, Twilio, Teams, Slack, etc.), please create a new issue in the new Bot Framework Channel repo found here:
https://github.com/microsoft/botframework-services/issues

For product behavior, how-to, or general understanding questions, please use Stackoverflow.
https://stackoverflow.com/search?q=bot+framework

Thank you.

The Bot Framework Team