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title description author ms.author manager audience ms.topic ms.custom ms.reviewer appliesto search.appverid ms.date
HTTPS linked images in HTML emails display the red X
Provides a resolution for the error (The linked image cannot be displayed) that occurs when you try to download an image in Microsoft Outlook.
cloud-writer
meerak
dcscontentpm
ITPro
troubleshooting
sap:Data Protection and Security\Images or links blocked in email messages
Outlook for Windows
CSSTroubleshoot
robevans
Outlook 2019
Outlook 2016
Outlook 2013
Microsoft Outlook 2010
MET150
01/30/2024

HTTPS linked images in HTML emails display the red X

Original KB number:   3033864

Symptoms

When you are using Microsoft Outlook, images will display a red X instead of the actual image. And, when you try to download the image you receive the following error:

The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file...

This error is shown in the following figure.

:::image type="content" source="media/https-linked-images-in-html-emails-show-red-x/error.png" alt-text="Screenshot of the image display error details." border="false":::

Cause

This problem occurs when the Internet Explorer Security setting Do not save encrypted pages to disk option is enabled.

Resolution

To resolve this problem, disable the Internet Explorer Security setting Do not save encrypted pages to disk.

  1. Exit Outlook
  2. Open Internet Options, and then select the Advanced tab.
  3. Under the Security heading, disable the Do not save encrypted pages to disk option.
  4. Select OK.
  5. Start Outlook.

In the event you are unable to disable the Do not save encrypted pages to disk option, it is being managed by Group Policy. Contact your system administrator to determine the appropriate configuration for this setting.

:::image type="content" source="media/https-linked-images-in-html-emails-show-red-x/group-policy.png" alt-text="Screenshot of the checkboxes for enabling the group policy options. Do not save encrypted pages to disk option is enabled and in grey.":::

More information

The Do not save encrypted pages to disk setting is managed by the following registry data:

  • Without Group Policy:

    Key: HKEY_CURRENT_USER\software\microsoft\windows\CurrentVersion\Internet Settings
    DWORD: DisableCachingOfSSLPages
    Value: 1

  • With Group Policy:

    Key: HKEY_CURRENT_USER\software\Policies\microsoft\windows\CurrentVersion\Internet Settings
    DWORD: DisableCachingOfSSLPages
    Value: 1

  • All users on a machine:

    Key:

    • 32-bit Office on 32-bit Windows, or 64-bit Office on 64-bit Windows

      HKEY_LOCAL_MACHINE\software\microsoft\windows\CurrentVersion\Internet Settings

    • 32-bit Office on 64-bit Windows

      HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\CurrentVersion\Internet Settings

      DWORD: DisableCachingOfSSLPages
      Value: 1