| title | description | ms.date | ms.reviewer | ms.service | ms.author | author |
|---|---|---|---|---|---|---|
Support policy for containers and related services on Azure |
Describes the support options and coverage that Microsoft offers for containers and surrounding infrastructure services. |
08/14/2020 |
azure-common-issues-support |
genli |
genlin |
Azure provides flexible, extensive support options for container deployments. This article outlines the support options and coverage for containers and the surrounding infrastructure services that Microsoft offers.
Original product version: Container Service
Original KB number: 4035670
For containers that are running on physical infrastructure and servers, Microsoft supports instances of Windows Server Containers on Windows Server 2016. For more information, see Docker Engine on Windows.
For support of Linux operating systems that are running on physical infrastructure and servers, customers have to contact the distribution provider for support, such as Canonical, CoreOS, or Red Hat.
Physical infrastructure support is not provided by Microsoft, except in cases in which the hardware is a Microsoft product under warranty or a support plan, such as for Surface Pro 4.
:::image type="content" source="./media/support-policy-containers/4036515_en_1.png" alt-text="Physical Infrastructure.":::
Azure Container Service has been retired on January 31, 2020. For more information, see Azure Container Service.
Customers who have deployed Windows Server Containers on Windows Server 2016 can use Azure Service Fabric as a container orchestrator. Azure Service Fabric is fully supported by Microsoft in this scenario, which includes the Azure Cloud Platform, Windows operating system, Container Service, and orchestrator.
Container orchestrators are enabled to work with container deployments as mentioned above, such as Windows Server Containers and Azure Kubernetes Service (AKS). Microsoft provides support for the deployment of common orchestrators such as Docker Swarm, Kubernetes, DC or system, and several others on AKS ONLY. Microsoft does not currently offer phone or web-based technical support for the configuration or operation of these container orchestrators within AKS or any support for third-party container orchestrators outside of AKS.
We recommend that you use community resources or contact the orchestrator provider for additional technical assistance:
If you think you have encountered a bug, visit the AKS community issue page on GitHub: AKS Community on GitHub.
Support for issues within a container is limited to "Hello, world" scenarios that help verify whether the container implementation is operating as expected.
Microsoft supports Microsoft products when it can be determined that the issue is not caused by the container configuration or container engine.
For third-party (non-Microsoft technology), Microsoft provides commercially reasonable support. Example scope of support available from Microsoft:
- Deployment and configuration issues
- Performance issues related to Azure platform
- Networking
:::image type="content" source="media/support-policy-containers/container-service.png" alt-text="Screenshot of container services.":::
Customers may also choose to deploy containers to Azure Web Apps on Linux. In this scenario, customers can deploy a web app on Linux and then deploy containers within the app by using the Azure Container Registry, Docker Hub, a default container, or a private registry.
Microsoft offers commercially reasonable support for the components that are deployed in this scenario, including the operating system, Docker Engine, and hosted elements in the container (such as Node.js). Customized code is not within the scope of support.
:::image type="content" source="media/support-policy-containers/component-support.png" alt-text="Screenshot of component support.":::
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