| title | description | author | ms.author | ms.reviewer | ms.date | ms.custom |
|---|---|---|---|---|---|---|
Refund on a return order is declined in Dynamics 365 Commerce |
Resolves an issue where a refund on a return order is declined if the credit card differs from that used for the original payment authorization in Microsoft Dynamics 365 Commerce. |
josaw1 |
josaw |
rassadi, brstor |
09/01/2023 |
sap:Payments\Issues with refund transactions |
This article provides a resolution for an issue where a refund on a return order is declined because the credit card that's used for invoicing differs from the card that was used during the original payment authorization in Microsoft Dynamics 365 Commerce.
A refund is declined when the credit card that's used to invoice a return order differs from the card that was used during the original payment authorization. You receive the following error message:
Some payments are not in the correct status for posting. Please re-validate the status of all payments prior to invoicing.
:::image type="content" source="media/refund-declined/refund-order-decline.png" alt-text="Screenshot that shows the some payments are not in the correct status for posting error that occurs when a refund is declined.":::
The payment authorization details include the following error message:
Adyen gateway SendRequest() failed with status 'InternalServerError'.22144; Empty response returned from Adyen.(22001);
To solve this issue, contact the Adyen support team and request to enable blind returns on your Adyen merchant account. For more information, see Troubleshoot issues with Dynamics 365 Payment Connector for Adyen.
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