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Manage Zoom Phone Cloud Peering customers on Azure Communications Gateway
Learn how to configure Azure Communications Gateway and Microsoft 365 for a Zoom Phone Cloud Peering customer.
rcdun
rdunstan
azure-communications-gateway
how-to
04/25/2024
template-how-to-pattern

Manage Zoom Phone Cloud Peering customers and numbers with Azure Communications Gateway

Providing Zoom Phone Cloud Peering service with Azure Communications Gateway requires configuration on Azure Communications Gateway. This article provides guidance on how to set up Cloud Peering for a customer, including:

  • Setting up a new customer.
  • Managing numbers for a customer, including optionally configuring a custom header.

Prerequisites

Connect Azure Communications Gateway to Zoom Phone Cloud Peering.

During this procedure, you provision Azure Communications Gateway with the details of the enterprise customer tenant and numbers for the enterprise.

[!INCLUDE communications-gateway-provisioning-permissions]

Go to your Communications Gateway resource

  1. Sign in to the Azure portal.
  2. In the search bar at the top of the page, search for your Communications Gateway resource.
  3. Select your Communications Gateway resource.

Manage Zoom Phone Cloud Peering service for the customer

To provide service for an enterprise, you must create an account for the enterprise. Accounts contain per-customer settings for service provisioning.

Number Management Portal (preview)

  1. From the overview page for your Communications Gateway resource, find the Number Management section in the sidebar. Select Accounts.
  2. If you're providing service for the first time:
    1. Select Create account.
    2. Enter an Account name and select the Enable Zoom Phone Cloud Peering checkbox. Select Create.
  3. If you need to change an existing account, select the checkbox next to the account name and select Manage account to make your changes.

Provisioning API (preview)

Use the Provisioning API for Azure Communications Gateway to create an account and configure Zoom service for the account.

For example API requests, see Create an account to represent a customer in the API Reference for the Provisioning API.

Manage numbers for the customer

You need to assign numbers to the customer's account to allow Azure Communications Gateway to route calls correctly.

Number Management Portal (preview)

  1. From the overview page for your Communications Gateway resource, find the Number Management section in the sidebar. Select Accounts.
  2. Select the checkbox next to the enterprise's Account name and select View numbers.
  3. Select Create numbers.
  4. Select Enable Teams Direct Routing.
  5. Optionally, enter a value for Custom SIP header.
  6. Add the numbers in Telephone Numbers.
  7. Select Create.

To change or remove existing numbers:

  1. From the overview page for your Communications Gateway resource, find the Number Management section in the sidebar. Select Accounts.
  2. Select the checkbox next to the customer's Account name and select View numbers.
  3. Select the checkbox next to the number you want to change or remove and select Manage number or Delete numbers.

Provisioning API (preview)

Use the Provisioning API for Azure Communications Gateway to provision the details of the numbers under the account. Enable each number for Zoom service.

For example API requests, see Add one number to the account or Add or update multiple numbers at once in the API Reference for the Provisioning API.

Next step

[!div class="nextstepaction"] Learn about the metrics you can use to monitor calls.