Cosmos Troubleshooting for Forbidden could use some detail

[maxcalvin]

OS: Windows 10 Pro Insider Preview 20221.1000
Browser: Edge (chromium), canary version 87.0.651.0

I am currently having an issue with looking at my databases/collections in browser and receiving the following error in the notifications area of the data explorer:

Error while refreshing databases: {"code":403,"body":{"code":"Forbidden","message":"Request is being made with a forbidden encryption in transit protocol or cipher. Check account SSL/TLS minimum allowed protocol setting.

The third bullet in the Troubleshoot connectivity issues section appears to be exactly dealing with this, but the current documentation suggests:

The recommended work-around is to change the settings and default to TLS 1.2; for 
instance, in IIS Manager navigate to "Sites" -> "Default Web Sites" and locate the 
"Site Bindings" for port 8081 and edit them to disable TLS 1.3. Similar operation can 
be performed for the Web browser via the "Settings" options.

So firstly I did not have IIS installed locally, and so I added the IIS Manager tools from the windows features in order to try out this fix, but there was no "Site Bindings" for port 8081 that I could find or configure, so the information appears to be incorrect, or at least not clear about how to apply this 'fix'.

Could we have some images or more descriptive text on how to fix this issue?

Please note, my code (C#, .NET Core 3.1) can connect and use the collections just fine.

Thanks!
Max

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Document Details

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• ID: 38fd2656-4d93-0a58-99ca-b5d1bcd06850
• Version Independent ID: e80e2a9b-182d-993b-3395-9d716576de92
• Content: Troubleshoot issues when using the Azure Cosmos emulator
• Content Source: articles/cosmos-db/troubleshoot-local-emulator.md
• Service: cosmos-db
• GitHub Login: @markjbrown
• Microsoft Alias: mjbrown

[SamaraSoucy-MSFT]

Thanks for the feedback! I have assigned the issue to the doc author to update appropriately.

[markjbrown]

I cannot update our docs without first knowing what your issue really is.

Please raise a support ticket to resolve your issue. Updates to our docs occurs when we see repeating patterns in customer issues when we review closed support tickets.

Thanks.

[NavtejSaini-MSFT]

@maxcalvin Please convey if you were able to go to Support and got a resolution for your issue.

[maxcalvin]

Thanks for the ping. I don't know how to contact support so I have not done so.

Feel free to close this issue. I was only looking for the instructions to be clarified, not for someone to help me with my specific issue, as it was not possible given the current documentation to know if the solution being proposed was actually relevant to the problem that was occurring on my machine.

I have just stopped using the data explorer.

[markjbrown]

If you're still looking to find a resolution you can file a support ticket by going to Azure Portal. Click on your Cosmos DB account and then scroll down. It's on left side bar at the bottom of the page.

Thanks.

#please-close