title | description | author | ms.topic | ms.author | ms.date | ms.reviewer |
---|---|---|---|---|---|---|
Resources for Help and Support |
Learn about resources for support and product Help for Business Central if you are reselling partner or a developer. |
jswymer |
article |
jswymer |
06/20/2024 |
jswymer |
Resources for Help and Support for [!INCLUDEprod_long]
As a [!INCLUDEprod_short] partner, you have access to resources that can help you support your [!INCLUDEprod_short] customers, and you have access to resources that can help you be more productive as a partner.
This page outlines the resources available to you.
The functionality in the default version of [!INCLUDEprod_short] is described on the learn.microsoft.com site as described in the following table.
[!div class="mx-tdCol2BreakAll"]
Name Location Description Business functionality docs learn.microsoft.com/dynamics365/business-central Use this library to learn about business functionality. Development and administration docs learn.microsoft.com/dynamics365/business-central/dev-itpro/ Use this content to learn how to extend, customize, and administrate [!INCLUDEprod_short].
In the Development in AL section, you find descriptions of processes such as compilation and debugging, and conceptual information about object types such as tables and events.
The reference documentation of the AL language publishes under the AL Programming umbrella. This content is partly generated automatically from code, but some of the reference content is maintained by hand. Use the following landing pages to quickly find the reference content that you need:
- Methods
- Properties
- Triggers
- Objects
In general, the [!INCLUDE prod_short] content on the learn.microsoft.com site reflects the latest version of [!INCLUDE prod_short] online with limited support for earlier versions.
If you support [!INCLUDE prod_short] on-premises, your solution might be one or two versions older than the latest version. This means that the content in the business functionality documentation might describe functionality that your users do not have access to. For a better experience, we recommend that you take a copy of our content at the time when that reflected the version that your on-premises solution is based on and deploy that to your own website.
[!INCLUDE ua-github-releases]
Learn more at the On-premises deployments section in the Configure the Help Experience article.
If you customize or extend [!INCLUDEprod_short], you are expected to also customize the user assistance so that users will have access to content that can help them get started, get unblocked, and learn more. Learn more at User assistance model and Configure the help experience.
Microsoft also provides content that can help you get started as a consultant, and you can find resources to help your implementation project. The Dynamics 365 guidance hub hosts non-product-specific implementation guidance, including descriptions of business processes. Learn more at What is Dynamics 365 guidance?.
As a [!INCLUDEprod_short] reselling partner, you are an administrator of your customers' [!INCLUDEprod_short] tenants, and you are the first line of support. You can customize the support experience, and you have access to information that can help you troubleshoot any issues that your customers report.
Learn more at Technical Support.
You and your customers can find free eLearning content on the Microsoft Learn landing page for Business Central with suggested collections for getting started, managing financials, and extending Business Central.
The Learn site also includes role-specific learning paths for developers, administrators, and functional consultants.
Additionally, partners in the Business Central community offer training and books.
As a partner, you can keep on top of current and upcoming capabilities, and you can share Microsoft's roadmap with your prospects, for example. This section provides links to places to keep track of for people who are new to [!INCLUDE prod_short] as well as for people who have been working with the product for years.
This article provides information about the following types of resources:
- How to get started as a partner
- Where to learn about current and upcoming capabilities
- How to make a feature request
- Where to find blog posts
- Where to find communities
- Where to file bugs and issues
- Where to contribute to code or docs
- Where to ask non-product related questions
If you are not already a Microsoft partner, your company must get set up, and so must you as an employee. Learn more at Get Started as a Reseller of Business Central Online and Get Started with Building Apps.
You can learn about current and coming capabilities through a number of different resources as outlined in the following table.
[!div class="mx-tdCol2BreakAll"]
Name Location Description Release plans learn.microsoft.com/dynamics365/release-plans/ Get an overview of upcoming and recently released capabilities in Business Central and other Dynamics 365 apps. Business functionality learn.microsoft.com/dynamics365/business-central/across-business-functionality Use this content to learn about business functionality in the default version of [!INCLUDE prod_short]. Development in the AL language learn.microsoft.com/dynamics365/business-central/dev-itpro/developer Use this content to learn how to extend and customize Business Central using the native AL language. Administrative tasks learn.microsoft.com/dynamics365/business-central/dev-itpro/administration/ Use this content to learn how to administer Business Central online. Development in the AL language learn.microsoft.com/dynamics365/business-central/dev-itpro/developer Use this content to learn how to extend and customize Business Central. Security in Business Central learn.microsoft.com/dynamics365/business-central/dev-itpro/security/ Use this content to help you understand and improve the security of Business Central. Compliance learn.microsoft.com/dynamics365/business-central/compliance/compliance-overview Use this content to learn about compliance in relation to Business Central. Performance learn.microsoft.com/dynamics365/business-central/dev-itpro/performance Use this content to learn how to extend and customize Business Central. Integrating with Business Central using web services learn.microsoft.com/dynamics365/business-central/dev-itpro/webservices/ Use this content to learn how to integrate Business Central with other products by using web services. Migrate to Business Central online learn.microsoft.com/dynamics365/business-central/dev-itpro/upgrade/upgrading-to-business-central-online Use this content to learn how you can move an on-premises solution to Business Central online. Features not implemented in on-premises deployments learn.microsoft.com/dynamics365/business-central/dev-itpro/features-not-implemented-on-premises Use this content to learn which capabilities in Business Central online are not available in Business Central on-premises deployments. Free eLearning /learn/dynamics365/business-central Free [!INCLUDE prod_short] collections and learning paths on Microsoft Learn
On the Dynamics 365 Ideas site, you can provide suggestions for new feature and capabilities. Your input goes directly to Business Central's engineering backlog for investigation and prioritization.
Make sure to search through the list of submitted suggestions, as chances are that someone already submitted something similar and might have already received votes. Vote if an idea already has been submitted to get it prioritized on the team's backlog.
The Dynamics 365 blog is where Microsoft publishes announcements, updates, and tips and tricks, including for [!INCLUDEprod_short].
[!div class="mx-tdCol2BreakAll"]
Name Location Description Business Central on the Dynamics 365 blog https://www.microsoft.com/dynamics-365/blog/it-professional/product/dynamics-365-business-central/ Use this blog to learn about opportunities, processes, and tools for the Business Central partner community.
Some older blog posts are still available on the Community site for partners or the Community blog.
On the Dynamics 365 Community site, you have access to the Business Central Forum. You can use this forum to submit a question and learn from other Business Central community members. MVPs, partners, and Microsoft employees participate in the conversations.
You can also join the BCUG/NAVUG User Group for Dynamics 365 Business Central and Dynamics NAV, which is a user-led, user-driven community of more than 26,000 users, partners, and MVPs.
As a partner, you have different support channels depending on what type of issue you want support for. The following list outlines the various channels.
[!INCLUDE prod_support]
Learn more at [Technical Support for [!INCLUDEprod_long]](technical-support.md).
GitHub brings together communities of developers and other contributors to discover, share, and build software. Here are some useful repositories for [!INCLUDE prod_short]:
-
Microsoft AL
For collaboration on the AL development environment in Visual Studio Code, use the GitHub repo here: https://github.com/microsoft/al
-
Microsoft AL application add-ons
There are a couple of ways to engage with us in the https://github.com/microsoft/ALAppExtensions repo:
- You can grab the code and contribute to the published apps.
- If you're building your own app and need something specific from us, such as an event, you can help improve the general extensibility of the business logic.
-
BcContainerHelper
[!INCLUDEBcContainerHelper_github]
-
Business Central Tech Samples
Find Microsoft's prototypes, experiments to test performance, and other examples of what Microsoft's engineers get up to apart from shipping production code, in the https://github.com/microsoft/BCTech repo.
-
Documentation
The product Help and developer and administration content is based on GitHub as well, and you can collaborate and extend the docs. The GitHub repos are:
- Product Help (English US): https://github.com/MicrosoftDocs/dynamics365smb-docs
- Developer and administration content: https://github.com/MicrosoftDocs/dynamics365smb-devitpro-pb
Learn more at Contribute to the Help.
On occasion, as a partner, you will run into questions that are not directly related to the product. The following list outlines how to get answers to those questions.
[!INCLUDE nonprodsupport]
Giving prospects access to a pre-configured trial of [!INCLUDEprod_short] is an elegant way to introduce them to [!INCLUDEprod_short]. You can use the standard trial provided by Microsoft, or you can prepare your own including relevant extensions.
Learn more at Preparing Demonstration Environments.
Technical Support
Configuring the Help Experience
Migrate Legacy Help
User Assistance Model
The Business Central Administration Center
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