| title | f1.keywords | author | ms.author | manager | ms.date | audience | ms.topic | ms.service | ms.localizationpriority | ms.collection | ms.custom | description | |||||||
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Step 6: Train your workers and address usage feedback |
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brendacarter |
bcarter |
dansimp |
05/01/2020 |
ITPro |
article |
o365-solutions |
high |
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Train your users and ensure that issues are dealt with quickly. |
Train your hybrid workers on:
- Proper sign-in procedures using MFA, including registering an additional verification method.
- The use of devices and how endpoint management policies can be used to block access for noncompliant or unmanaged devices.
- The use of allowed apps and how endpoint management application policies can be used to block the use of some apps.
- Windows 11 or 10 Enterprise security features.
- How to use Teams for chat, video-based conferencing, document sharing, and threaded conversations.
- How to use Outlook for email and scheduling.
- How to use SharePoint team or communication sites and OneDrive folders to browse and collaborate on files in a user's library and those belonging to a group.
This training should include hands-on exercises so that your workers can experience these capabilities and their results.
Create a forum for your workers to ask questions or get issues addressed, such as a team or a Viva Engage group.
In the weeks after training:
- Quickly address worker feedback in your forum and adjust your worker policies and configurations as needed.
- Analyze usage for teams, email, SharePoint sites, and OneDrive folders and compare it with your expectations of user adoption.
Then, retrain your users as needed.
Your hybrid workers are trained and there's a responsive and open forum for them to provide feedback and post issues with security, compliance, remote access, and productivity apps.