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Original file line number | Diff line number | Diff line change |
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@@ -1,43 +1,43 @@ | ||
## I Was Given a Transaction Hash | ||
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#### Search your hash on EthVM | ||
#### Search your hash on Etherscan.io | ||
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1. It says ‘Not Found’ | ||
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- Your transaction never posted, it did not make it through. | ||
Try again with a higher gas price & limit. | ||
- Your transaction never posted, it did not make it through. | ||
Try again with a higher gas price & limit. | ||
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2. It says it ‘Failed’ | ||
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- Because I ran **‘Out of Gas’** | ||
- ETH is required for all transactions in the form of gas. | ||
- We recommend having .01 ETH to cover this cost. | ||
- Because I ran **‘Out of Gas’** | ||
- ETH is required for all transactions in the form of gas. | ||
- We recommend having .01 ETH to cover this cost. | ||
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- Because of **‘Insufficient Funds’** | ||
- You did not allow a high enough gas limit from your sending wallet. | ||
- Try raising your gas limit to 100,000 and sending the transaction again. | ||
- Excess gas will not be used by the transaction. | ||
- Because of **‘Insufficient Funds’** | ||
- You did not allow a high enough gas limit from your sending wallet. | ||
- Try raising your gas limit to 100,000 and sending the transaction again. | ||
- Excess gas will not be used by the transaction. | ||
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- Because it was **‘Reverted’** | ||
- When a transaction gives the 'Reverted' error code, it is referring to an issue with the contract itself. | ||
- This is unrelated to MEW. | ||
- Either you are trying to do something that the contract does not support, or the contract itself is the cause. | ||
- We are not affiliated with any tokens or contracts, so if you receive this error please reach out to the support team for the token contract. Links for token support teams can usually be found via EthVM.io or through a google search. (Make sure you're on the right websites, because there are a lot of fake phishing sites out there!). | ||
- Because it was **‘Reverted’** | ||
- When a transaction gives the 'Reverted' error code, it is referring to an issue with the contract itself. | ||
- This is unrelated to MEW. | ||
- Either you are trying to do something that the contract does not support, or the contract itself is the cause. | ||
- We are not affiliated with any tokens or contracts, so if you receive this error please reach out to the support team for the token contract. Links for token support teams can usually be found via Etherscan.io or through a google search. (Make sure you're on the right websites, because there are a lot of fake phishing sites out there!). | ||
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- It says **‘Success’** | ||
- If the explorer is showing the transaction as a success, it’s likely that you need to [add your funds as a custom token](https://kb.myetherwallet.com/en/tokens/how-to-add-custom-token/). | ||
- If you’re looking for ETH, double-check the address and try connecting to other ETH networks. | ||
- It says **‘Success’** | ||
- If the explorer is showing the transaction as a success, it’s likely that you need to [add your funds as a custom token](https://kb.myetherwallet.com/en/tokens/how-to-add-custom-token/). | ||
- If you’re looking for ETH, double-check the address and try connecting to other ETH networks. | ||
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3. Other | ||
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- Please reach out to us with as much information as possible so we may further assist you. | ||
- Refer to the contact form below. | ||
- Please reach out to us with as much information as possible so we may further assist you. | ||
- Refer to the contact form below. | ||
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* * * | ||
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#### Contact Form: | ||
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- Email us at support@myetherwallet.com | ||
- <p>Include a detailed description of the issue.</p> | ||
<note>Please include as many details as possible, such as phone / computer model, OS number, version of the app / site you are using, browser version etc.</note> | ||
- Attach screenshots (optional) | ||
- Email us at support@myetherwallet.com | ||
- <p>Include a detailed description of the issue.</p> | ||
<note>Please include as many details as possible, such as phone / computer model, OS number, version of the app / site you are using, browser version etc.</note> | ||
- Attach screenshots (optional) |
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Original file line number | Diff line number | Diff line change |
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@@ -1,18 +1,18 @@ | ||
## I Do Not Have My Transaction Hash | ||
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#### Search your public address on EthVM.io to find your most recent transactions. | ||
#### Search your public address on Etherscan.io to find your most recent transactions. | ||
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It’s possible one of these is the transaction you’re looking for. This is how you will find the transaction hash. | ||
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* * * | ||
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#### 1. The transaction I’m looking for is in this list | ||
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- If the explorer is showing the transaction as a success, please reach out to the receiving wallet as to why you can’t see your funds. | ||
- If the explorer is showing the transaction as a success, please reach out to the receiving wallet as to why you can’t see your funds. | ||
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* * * | ||
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#### 2. The transaction I’m looking for is not in this list | ||
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- Your transaction never posted, it did not make it through. | ||
- Try again with a higher gas price & limit. | ||
- Your transaction never posted, it did not make it through. | ||
- Try again with a higher gas price & limit. |
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Copy of this build can be found at
https://www.mewbuilds.com/build/02f36967dd48fd8a1a6b5a3f4d70e0ad693bf47b/index.html
https://www.cloudflare-ipfs.com/ipfs/QmRvFhkp4sUpGgu4c9R7Dur6er1kVHZHwpDm5rwtNTXd8t
Virus Total analysis
https://www.virustotal.com/file/e779a6ff55cc8eb0ed63e80f2c11df44870dd149138c66c50634ad4ddab09848/analysis/1569017655/