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AutoSupport messages have severity types that help you understand the purpose of each message—for example, to draw immediate attention to an emergency problem, or only to provide information.

AutoSupport severity types

AutoSupport messages have severity types that help you understand the purpose of each message—​for example, to draw immediate attention to an emergency problem, or only to provide information.

Messages have one of the following severities:

  • Alert: Alert messages indicate that a next-higher level event might occur if you do not take some action.

    You must take an action against alert messages within 24 hours.

  • Emergency: Emergency messages are displayed when a disruption has occurred.

    You must take an action against emergency messages immediately.

  • Error: Error conditions indicate what might happen if you ignore.

  • Notice: Normal but significant condition.

  • Info: Informational message provides details about the issue, which you can ignore.

  • Debug: Debug-level messages provide instructions you should perform.

If your internal support organization receives AutoSupport messages through email, the severity appears in the subject line of the email message.