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Update: bootloader cannot be connected #51

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szszszsz opened this issue Aug 17, 2020 · 0 comments
Open

Update: bootloader cannot be connected #51

szszszsz opened this issue Aug 17, 2020 · 0 comments
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@szszszsz
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During the update bootloader cannot be connected after uploading. From the log it seems that device is not starting at all (missing dmesg messages about connected device). There is no additional delay allowing for the bootloader to start, and no another attempt is made to connect, which should be corrected. Relevant excerpt:

To retest on:

  • Platform: Linux-4.19.0-10-amd64-x86_64-with-debian-10.5
14894     DEBUG       root print: Run flash upgrade program...
14896     DEBUG       root print: *** Found unexpected error: [Errno 19] No such device (it may have been disconnected)
14897     DEBUG       root print: *** Could not proceed with the update. Please execute one or all of the following and try again:
- reinsert device to the USB slot;
- run factory-reset on the device;
- close other applications, that possibly could use it (e.g. scdaemon, pcscd).
14897     DEBUG      dmesg Finishing

Details: https://support.nitrokey.com/t/nitrokey-start-update-funktioniert-nicht/2596

@szszszsz szszszsz added bug priority/high issue with high priority labels Aug 17, 2020
@szszszsz szszszsz added this to the RTM.11 milestone Aug 17, 2020
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