Repo361 Genesys Cloud Raw Data

Genesys Cloud historical data to CSV.

• conversation attributes
• conversation details
• conversation summary
• conversation session summary
• users
• users primary presence
• users routing status
• queues membership
• evaluations
• surveys

How to create API credentials

1. Make sure that your org have configured Raw Data by Noralogix and you have access rights to control client credentials.
2. Login to Repo361 with AD credentials.
3. Go to settings page and generate client secret. Store it in a safe place. Next time secret will be hidden.
4. Run Raw Data files API based on client credentials.

For security purposes: Repo361 is not storing api client secrets, it just gives possibilities to create, update or delete secrets. Raw data files urls accessible for 1 hour.

Make post request with client credentials to generate auth token

POST https://api.repo361.com/security/oauth2/token
ContentType: application/x-www-form-urlencoded
Form: {
    "client_id": "put here client_id"
    "client_secret": "put here client_secret"    
    "grant_type": "client_credentials"    
}

Make get request with specified header Authorization

GET https://api.repo361.com/rawdata/files/{date}/csv
Headers: {
    "Authorization": "Bearer {put here access_token}"
    "Content-Type": "application/json"
  }

Where {date} in format yyyymmdd, for example 20210613

You can try PowerShell example with your own client credentials.

Sample C# .NET6 app to fetch data and push mysql

Before running sample app please check MySQL scripts to create table.