Document not saving into owncloud

[ManuelRighi]

Hello,
I have
owncloud server version 10.0.2 on Ubuntu Server 14.04.5 LTS
onlyoffice document server version 4.4.3-7 on another server, Ubuntu Server 16.04.3 LTS
onlyoffice app version 1.1.6

All same to work correctly, but document edited in onlyoffice is not saved to owncloud physical files.
For example if I download (from owncloud) excel file created with onlyoffice, file is empty. If this file is opened from onlyoffice, I have content ...

Can you help me ?
Thanks
Manuel

[tavinus]

Did you close the document and wait a few seconds?
Documents are only saved back to cloud a few seconds after ALL USERS CLOSE the document.

So, even if you hit save, that gets saved only at the document server instance (not owncloud). It will get sent back to owncloud when the file is closed.

There is an issue asking for a force save (without closing) here: #116

Hope this helps...

Cheers!
Gus

[LinneyS]

Could you please specify if the problem recurs or we can close the topic.

[KuenzelIT]

Documents are only saved back to cloud a few seconds after ALL USERS CLOSE the document.

I know this is intended, but can someone explain this a little more?

We assume its about performance or something, but a save back to the owncloud every minute (or x) would already help a lot. Our users are totally irritated, that they get a start document after hours of editing with 5+ people.

We know that it's possible to download the current version from the editing menu, but it's still unintuitive.

[tavinus]

I am not sure why it is done like that.
I think the auto-save to own/nextcloud was just not implemented yet...

EDIT Seems like it was implemented bet there are problems:

• add forcesave option #150

[LinneyS]

@ManuelRighi
Could you please specify if the problem recurs or we can close the topic?

[LinneyS]

This issue was closed due to no response.