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TicketGeneric.pm
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TicketGeneric.pm
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# --
# Copyright (C) 2001-2016 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Output::HTML::Dashboard::TicketGeneric;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
use Kernel::Language qw(Translatable);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
# get needed parameters
for my $Needed (qw(Config Name UserID)) {
die "Got no $Needed!" if ( !$Self->{$Needed} );
}
# get param object
my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
my $RemoveFilters = $ParamObject->GetParam( Param => 'RemoveFilters' )
|| $Param{RemoveFilters}
|| 0;
# get sorting params
for my $Item (qw(SortBy OrderBy)) {
$Self->{$Item} = $ParamObject->GetParam( Param => $Item ) || $Param{$Item};
}
# set filter settings
for my $Item (qw(ColumnFilter GetColumnFilter GetColumnFilterSelect)) {
$Self->{$Item} = $Param{$Item};
}
# save column filters
$Self->{PrefKeyColumnFilters} = 'UserDashboardTicketGenericColumnFilters' . $Self->{Name};
$Self->{PrefKeyColumnFiltersRealKeys} = 'UserDashboardTicketGenericColumnFiltersRealKeys' . $Self->{Name};
# get needed objects
my $JSONObject = $Kernel::OM->Get('Kernel::System::JSON');
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $UserObject = $Kernel::OM->Get('Kernel::System::User');
if ($RemoveFilters) {
$UserObject->SetPreferences(
UserID => $Self->{UserID},
Key => $Self->{PrefKeyColumnFilters},
Value => '',
);
$UserObject->SetPreferences(
UserID => $Self->{UserID},
Key => $Self->{PrefKeyColumnFiltersRealKeys},
Value => '',
);
}
# just in case new filter values arrive
elsif (
IsHashRefWithData( $Self->{GetColumnFilter} )
&& IsHashRefWithData( $Self->{GetColumnFilterSelect} )
&& IsHashRefWithData( $Self->{ColumnFilter} )
)
{
if ( !$ConfigObject->Get('DemoSystem') ) {
# check if the user has filter preferences for this widget
my %Preferences = $UserObject->GetPreferences(
UserID => $Self->{UserID},
);
my $ColumnPrefValues;
if ( $Preferences{ $Self->{PrefKeyColumnFilters} } ) {
$ColumnPrefValues = $JSONObject->Decode(
Data => $Preferences{ $Self->{PrefKeyColumnFilters} },
);
}
PREFVALUES:
for my $Column ( sort keys %{ $Self->{GetColumnFilterSelect} } ) {
if ( $Self->{GetColumnFilterSelect}->{$Column} eq 'DeleteFilter' ) {
delete $ColumnPrefValues->{$Column};
next PREFVALUES;
}
$ColumnPrefValues->{$Column} = $Self->{GetColumnFilterSelect}->{$Column};
}
$UserObject->SetPreferences(
UserID => $Self->{UserID},
Key => $Self->{PrefKeyColumnFilters},
Value => $JSONObject->Encode( Data => $ColumnPrefValues ),
);
# save real key's name
my $ColumnPrefRealKeysValues;
if ( $Preferences{ $Self->{PrefKeyColumnFiltersRealKeys} } ) {
$ColumnPrefRealKeysValues = $JSONObject->Decode(
Data => $Preferences{ $Self->{PrefKeyColumnFiltersRealKeys} },
);
}
REALKEYVALUES:
for my $Column ( sort keys %{ $Self->{ColumnFilter} } ) {
next REALKEYVALUES if !$Column;
my $DeleteFilter = 0;
if ( IsArrayRefWithData( $Self->{ColumnFilter}->{$Column} ) ) {
if ( grep { $_ eq 'DeleteFilter' } @{ $Self->{ColumnFilter}->{$Column} } ) {
$DeleteFilter = 1;
}
}
elsif ( IsHashRefWithData( $Self->{ColumnFilter}->{$Column} ) ) {
if (
grep { $Self->{ColumnFilter}->{$Column}->{$_} eq 'DeleteFilter' }
keys %{ $Self->{ColumnFilter}->{$Column} }
)
{
$DeleteFilter = 1;
}
}
if ($DeleteFilter) {
delete $ColumnPrefRealKeysValues->{$Column};
delete $Self->{ColumnFilter}->{$Column};
next REALKEYVALUES;
}
$ColumnPrefRealKeysValues->{$Column} = $Self->{ColumnFilter}->{$Column};
}
$UserObject->SetPreferences(
UserID => $Self->{UserID},
Key => $Self->{PrefKeyColumnFiltersRealKeys},
Value => $JSONObject->Encode( Data => $ColumnPrefRealKeysValues ),
);
}
}
# check if the user has filter preferences for this widget
my %Preferences = $UserObject->GetPreferences(
UserID => $Self->{UserID},
);
# get column names from Preferences
my $PreferencesColumnFilters;
if ( $Preferences{ $Self->{PrefKeyColumnFilters} } ) {
$PreferencesColumnFilters = $JSONObject->Decode(
Data => $Preferences{ $Self->{PrefKeyColumnFilters} },
);
}
if ($PreferencesColumnFilters) {
$Self->{GetColumnFilterSelect} = $PreferencesColumnFilters;
my @ColumnFilters = keys %{$PreferencesColumnFilters}; ## no critic
for my $Field (@ColumnFilters) {
$Self->{GetColumnFilter}->{ $Field . $Self->{Name} } = $PreferencesColumnFilters->{$Field};
}
}
# get column real names from Preferences
my $PreferencesColumnFiltersRealKeys;
if ( $Preferences{ $Self->{PrefKeyColumnFiltersRealKeys} } ) {
$PreferencesColumnFiltersRealKeys = $JSONObject->Decode(
Data => $Preferences{ $Self->{PrefKeyColumnFiltersRealKeys} },
);
}
if ($PreferencesColumnFiltersRealKeys) {
my @ColumnFiltersReal = keys %{$PreferencesColumnFiltersRealKeys}; ## no critic
for my $Field (@ColumnFiltersReal) {
$Self->{ColumnFilter}->{$Field} = $PreferencesColumnFiltersRealKeys->{$Field};
}
}
# get current filter
my $Name = $ParamObject->GetParam( Param => 'Name' ) || '';
my $PreferencesKey = 'UserDashboardTicketGenericFilter' . $Self->{Name};
if ( $Self->{Name} eq $Name ) {
$Self->{Filter} = $ParamObject->GetParam( Param => 'Filter' ) || '';
}
# remember filter
if ( $Self->{Filter} ) {
# update session
$Kernel::OM->Get('Kernel::System::AuthSession')->UpdateSessionID(
SessionID => $Self->{SessionID},
Key => $PreferencesKey,
Value => $Self->{Filter},
);
# update preferences
if ( !$ConfigObject->Get('DemoSystem') ) {
$UserObject->SetPreferences(
UserID => $Self->{UserID},
Key => $PreferencesKey,
Value => $Self->{Filter},
);
}
}
else {
$Self->{Filter} = $Self->{$PreferencesKey} || $Self->{Config}->{Filter} || 'All';
}
$Self->{PrefKeyShown} = 'UserDashboardPref' . $Self->{Name} . '-Shown';
$Self->{PrefKeyColumns} = 'UserDashboardPref' . $Self->{Name} . '-Columns';
$Self->{PageShown} = $Kernel::OM->Get('Kernel::Output::HTML::Layout')->{ $Self->{PrefKeyShown} }
|| $Self->{Config}->{Limit};
$Self->{StartHit} = int( $ParamObject->GetParam( Param => 'StartHit' ) || 1 );
# define filterable columns
$Self->{ValidFilterableColumns} = {
'Owner' => 1,
'Responsible' => 1,
'CustomerID' => 1,
'CustomerUserID' => 1,
'State' => 1,
'Queue' => 1,
'Priority' => 1,
'Type' => 1,
'Lock' => 1,
'Service' => 1,
'SLA' => 1,
};
# hash with all valid sortable columns (taken from TicketSearch)
# SortBy => 'Age', # Owner|Responsible|CustomerID|State|TicketNumber|Queue
# |Priority|Type|Lock|Title|Service|SLA|Changed|PendingTime|EscalationTime
# | EscalationUpdateTime|EscalationResponseTime|EscalationSolutionTime
$Self->{ValidSortableColumns} = {
'Age' => 1,
'Owner' => 1,
'Responsible' => 1,
'CustomerID' => 1,
'State' => 1,
'TicketNumber' => 1,
'Queue' => 1,
'Priority' => 1,
'Type' => 1,
'Lock' => 1,
'Title' => 1,
'Service' => 1,
'Changed' => 1,
'SLA' => 1,
'PendingTime' => 1,
'EscalationTime' => 1,
'EscalationUpdateTime' => 1,
'EscalationResponseTime' => 1,
'EscalationSolutionTime' => 1,
};
# remove CustomerID if Customer Information Center
if ( $Self->{Action} eq 'AgentCustomerInformationCenter' ) {
delete $Self->{ColumnFilter}->{CustomerID};
delete $Self->{GetColumnFilter}->{CustomerID};
delete $Self->{GetColumnFilterSelect}->{CustomerID};
delete $Self->{ValidFilterableColumns}->{CustomerID};
delete $Self->{ValidSortableColumns}->{CustomerID};
}
$Self->{UseTicketService} = $ConfigObject->Get('Ticket::Service') || 0;
if ( $Self->{Config}->{IsProcessWidget} ) {
# get process management configuration
$Self->{ProcessManagementProcessID}
= $Kernel::OM->Get('Kernel::Config')->Get('Process::DynamicFieldProcessManagementProcessID');
$Self->{ProcessManagementActivityID}
= $Kernel::OM->Get('Kernel::Config')->Get('Process::DynamicFieldProcessManagementActivityID');
# get the list of processes in the system
my $ProcessListHash = $Kernel::OM->Get('Kernel::System::ProcessManagement::Process')->ProcessList(
ProcessState => [ 'Active', 'FadeAway', 'Inactive' ],
Interface => 'all',
Silent => 1,
);
# use only the process EntityIDs
@{ $Self->{ProcessList} } = sort keys %{$ProcessListHash};
}
return $Self;
}
sub Preferences {
my ( $Self, %Param ) = @_;
# configure columns
my @ColumnsEnabled;
my @ColumnsAvailable;
my @ColumnsAvailableNotEnabled;
# check for default settings
if (
$Self->{Config}->{DefaultColumns}
&& IsHashRefWithData( $Self->{Config}->{DefaultColumns} )
)
{
@ColumnsAvailable = grep { $Self->{Config}->{DefaultColumns}->{$_} }
keys %{ $Self->{Config}->{DefaultColumns} };
@ColumnsEnabled = grep { $Self->{Config}->{DefaultColumns}->{$_} eq '2' }
sort { $Self->_DefaultColumnSort() } keys %{ $Self->{Config}->{DefaultColumns} };
}
# check if the user has filter preferences for this widget
my %Preferences = $Kernel::OM->Get('Kernel::System::User')->GetPreferences(
UserID => $Self->{UserID},
);
# get JSON object
my $JSONObject = $Kernel::OM->Get('Kernel::System::JSON');
# if preference settings are available, take them
if ( $Preferences{ $Self->{PrefKeyColumns} } ) {
my $ColumnsEnabled = $JSONObject->Decode(
Data => $Kernel::OM->Get('Kernel::Output::HTML::Layout')->{ $Self->{PrefKeyColumns} },
);
@ColumnsEnabled = grep { $ColumnsEnabled->{Columns}->{$_} == 1 }
keys %{ $ColumnsEnabled->{Columns} };
if ( $ColumnsEnabled->{Order} && @{ $ColumnsEnabled->{Order} } ) {
@ColumnsEnabled = @{ $ColumnsEnabled->{Order} };
}
}
my %Columns;
for my $ColumnName ( sort { $a cmp $b } @ColumnsAvailable ) {
$Columns{Columns}->{$ColumnName} = ( grep { $ColumnName eq $_ } @ColumnsEnabled ) ? 1 : 0;
if ( !grep { $_ eq $ColumnName } @ColumnsEnabled ) {
push @ColumnsAvailableNotEnabled, $ColumnName;
}
}
# remove CustomerID if Customer Information Center
if ( $Self->{Action} eq 'AgentCustomerInformationCenter' ) {
delete $Columns{Columns}->{CustomerID};
@ColumnsEnabled = grep { $_ ne 'CustomerID' } @ColumnsEnabled;
@ColumnsAvailableNotEnabled = grep { $_ ne 'CustomerID' } @ColumnsAvailableNotEnabled;
}
my @Params = (
{
Desc => Translatable('Shown Tickets'),
Name => $Self->{PrefKeyShown},
Block => 'Option',
Data => {
5 => ' 5',
10 => '10',
15 => '15',
20 => '20',
25 => '25',
},
SelectedID => $Self->{PageShown},
Translation => 0,
},
{
Desc => Translatable('Shown Columns'),
Name => $Self->{PrefKeyColumns},
Block => 'AllocationList',
Columns => $JSONObject->Encode( Data => \%Columns ),
ColumnsEnabled => $JSONObject->Encode( Data => \@ColumnsEnabled ),
ColumnsAvailable => $JSONObject->Encode( Data => \@ColumnsAvailableNotEnabled ),
Translation => 1,
},
);
return @Params;
}
sub Config {
my ( $Self, %Param ) = @_;
# check if frontend module of link is used
if ( $Self->{Config}->{Link} && $Self->{Config}->{Link} =~ /Action=(.+?)([&;].+?|)$/ ) {
my $Action = $1;
if ( !$Kernel::OM->Get('Kernel::Config')->Get('Frontend::Module')->{$Action} ) {
$Self->{Config}->{Link} = '';
}
}
return (
%{ $Self->{Config} },
# Don't cache this globally as it contains JS that is not inside of the HTML.
CacheTTL => undef,
CacheKey => undef,
);
}
sub FilterContent {
my ( $Self, %Param ) = @_;
return if !$Param{FilterColumn};
my $TicketIDs;
my $HeaderColumn = $Param{FilterColumn};
my @OriginalViewableTickets;
if (
$Kernel::OM->Get('Kernel::Config')->Get('OnlyValuesOnTicket')
|| $HeaderColumn eq 'CustomerID'
|| $HeaderColumn eq 'CustomerUserID'
)
{
my %SearchParams = $Self->_SearchParamsGet(%Param);
my %TicketSearch = %{ $SearchParams{TicketSearch} };
my %TicketSearchSummary = %{ $SearchParams{TicketSearchSummary} };
# add process management search terms
if ( $Self->{Config}->{IsProcessWidget} ) {
$TicketSearch{ 'DynamicField_' . $Self->{ProcessManagementProcessID} } = {
Like => $Self->{ProcessList},
};
}
if (
!$Self->{Config}->{IsProcessWidget}
|| IsArrayRefWithData( $Self->{ProcessList} )
)
{
@OriginalViewableTickets = $Kernel::OM->Get('Kernel::System::Ticket')->TicketSearch(
%TicketSearch,
%{ $TicketSearchSummary{ $Self->{Filter} } },
Result => 'ARRAY',
);
}
}
if ( $HeaderColumn =~ m/^DynamicField_/ && !defined $Self->{DynamicField} ) {
# get the dynamic fields for this screen
$Self->{DynamicField} = $Kernel::OM->Get('Kernel::System::DynamicField')->DynamicFieldListGet(
Valid => 0,
ObjectType => ['Ticket'],
);
}
# get column values for to build the filters later
my $ColumnValues = $Self->_GetColumnValues(
OriginalTicketIDs => \@OriginalViewableTickets,
HeaderColumn => $HeaderColumn,
);
# make sure that even a value of 0 is passed as a Selected value, e.g. Unchecked value of a
# check-box dynamic field.
my $SelectedValue = defined $Self->{GetColumnFilter}->{ $HeaderColumn . $Self->{Name} }
? $Self->{GetColumnFilter}->{ $HeaderColumn . $Self->{Name} }
: '';
my $LabelColumn = $HeaderColumn;
if ( $LabelColumn =~ m{ \A DynamicField_ }xms ) {
my $DynamicFieldConfig;
$LabelColumn =~ s{\A DynamicField_ }{}xms;
DYNAMICFIELD:
for my $DFConfig ( @{ $Self->{DynamicField} } ) {
next DYNAMICFIELD if !IsHashRefWithData($DFConfig);
next DYNAMICFIELD if $DFConfig->{Name} ne $LabelColumn;
$DynamicFieldConfig = $DFConfig;
last DYNAMICFIELD;
}
if ( IsHashRefWithData($DynamicFieldConfig) ) {
$LabelColumn = $DynamicFieldConfig->{Label};
}
}
# variable to save the filter's HTML code
my $ColumnFilterJSON = $Self->_ColumnFilterJSON(
ColumnName => $HeaderColumn,
Label => $LabelColumn,
ColumnValues => $ColumnValues->{$HeaderColumn},
SelectedValue => $SelectedValue,
DashboardName => $Self->{Name},
);
return $ColumnFilterJSON;
}
sub Run {
my ( $Self, %Param ) = @_;
my %SearchParams = $Self->_SearchParamsGet(%Param);
my @Columns = @{ $SearchParams{Columns} };
my %TicketSearch = %{ $SearchParams{TicketSearch} };
my %TicketSearchSummary = %{ $SearchParams{TicketSearchSummary} };
my $CacheKey = join '-', $Self->{Name},
$Self->{Action},
$Self->{PageShown},
$Self->{StartHit},
$Self->{UserID};
my $CacheColumns = join(
',',
map {
$_ . '=>' . $Self->{GetColumnFilterSelect}->{$_}
}
sort keys %{ $Self->{GetColumnFilterSelect} }
);
$CacheKey .= '-' . $CacheColumns if $CacheColumns;
$CacheKey .= '-' . $Self->{SortBy} if defined $Self->{SortBy};
$CacheKey .= '-' . $Self->{OrderBy} if defined $Self->{OrderBy};
# CustomerInformationCenter shows data per CustomerID
if ( $Param{CustomerID} ) {
$CacheKey .= '-' . $Param{CustomerID};
}
# get cache object
my $CacheObject = $Kernel::OM->Get('Kernel::System::Cache');
# check cache
my $TicketIDs = $CacheObject->Get(
Type => 'Dashboard',
Key => $CacheKey . '-' . $Self->{Filter} . '-List',
);
# find and show ticket list
my $CacheUsed = 1;
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
if ( !$TicketIDs ) {
# quote all CustomerIDs
if ( $TicketSearch{CustomerID} ) {
$TicketSearch{CustomerID} = $Kernel::OM->Get('Kernel::System::DB')->QueryStringEscape(
QueryString => $TicketSearch{CustomerID},
);
}
# add sort by parameter to the search
if (
!defined $TicketSearch{SortBy}
|| !$Self->{ValidSortableColumns}->{ $TicketSearch{SortBy} }
)
{
if ( $Self->{SortBy} && $Self->{ValidSortableColumns}->{ $Self->{SortBy} } ) {
$TicketSearch{SortBy} = $Self->{SortBy};
}
else {
$TicketSearch{SortBy} = 'Age';
}
}
# add order by parameter to the search
if ( $Self->{OrderBy} ) {
$TicketSearch{OrderBy} = $Self->{OrderBy};
}
# add process management search terms
if ( $Self->{Config}->{IsProcessWidget} ) {
$TicketSearch{ 'DynamicField_' . $Self->{ProcessManagementProcessID} } = {
Like => $Self->{ProcessList},
};
}
$CacheUsed = 0;
my @TicketIDsArray;
if (
!$Self->{Config}->{IsProcessWidget}
|| IsArrayRefWithData( $Self->{ProcessList} )
)
{
@TicketIDsArray = $TicketObject->TicketSearch(
Result => 'ARRAY',
%TicketSearch,
%{ $TicketSearchSummary{ $Self->{Filter} } },
%{ $Self->{ColumnFilter} },
Limit => $Self->{PageShown} + $Self->{StartHit} - 1,
);
}
$TicketIDs = \@TicketIDsArray;
}
# check cache
my $Summary = $CacheObject->Get(
Type => 'Dashboard',
Key => $CacheKey . '-Summary',
);
# if no cache or new list result, do count lookup
if ( !$Summary || !$CacheUsed ) {
TYPE:
for my $Type ( sort keys %TicketSearchSummary ) {
next TYPE if !$TicketSearchSummary{$Type};
# copy original column filter
my %ColumnFilter = %{ $Self->{ColumnFilter} || {} };
# loop through all column filter elements
for my $Element ( sort keys %ColumnFilter ) {
# verify if current column filter element is already present in the ticket search
# summary, to delete it from the column filter hash
if ( $TicketSearchSummary{$Type}->{$Element} ) {
delete $ColumnFilter{$Element};
}
}
# add process management search terms
if ( $Self->{Config}->{IsProcessWidget} ) {
$TicketSearch{ 'DynamicField_' . $Self->{ProcessManagementProcessID} } = {
Like => $Self->{ProcessList},
};
}
$Summary->{$Type} = 0;
if (
!$Self->{Config}->{IsProcessWidget}
|| IsArrayRefWithData( $Self->{ProcessList} )
)
{
$Summary->{$Type} = $TicketObject->TicketSearch(
Result => 'COUNT',
%TicketSearch,
%{ $TicketSearchSummary{$Type} },
%{ $Self->{ColumnFilter} },
%ColumnFilter,
);
}
}
}
# set cache
if ( !$CacheUsed && $Self->{Config}->{CacheTTLLocal} ) {
$CacheObject->Set(
Type => 'Dashboard',
Key => $CacheKey . '-Summary',
Value => $Summary,
TTL => $Self->{Config}->{CacheTTLLocal} * 60,
);
$CacheObject->Set(
Type => 'Dashboard',
Key => $CacheKey . '-' . $Self->{Filter} . '-List',
Value => $TicketIDs,
TTL => $Self->{Config}->{CacheTTLLocal} * 60,
);
}
# set css class
$Summary->{ $Self->{Filter} . '::Selected' } = 'Selected';
# get layout object
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
# get filter ticket counts
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericFilter',
Data => {
%Param,
%{ $Self->{Config} },
Name => $Self->{Name},
%{$Summary},
},
);
# get config object
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
# show also watcher if feature is enabled
if ( $ConfigObject->Get('Ticket::Watcher') ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericFilterWatcher',
Data => {
%Param,
%{ $Self->{Config} },
Name => $Self->{Name},
%{$Summary},
},
);
}
# show also responsible if feature is enabled
if ( $ConfigObject->Get('Ticket::Responsible') ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericFilterResponsible',
Data => {
%Param,
%{ $Self->{Config} },
Name => $Self->{Name},
%{$Summary},
},
);
}
# show only my queues if we have the filter
if ( $TicketSearchSummary{MyQueues} ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericFilterMyQueues',
Data => {
%Param,
%{ $Self->{Config} },
Name => $Self->{Name},
%{$Summary},
},
);
}
# show only my services if we have the filter
if ( $TicketSearchSummary{MyServices} ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericFilterMyServices',
Data => {
%Param,
%{ $Self->{Config} },
Name => $Self->{Name},
%{$Summary},
},
);
}
# show only locked if we have the filter
if ( $TicketSearchSummary{Locked} ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericFilterLocked',
Data => {
%Param,
%{ $Self->{Config} },
Name => $Self->{Name},
%{$Summary},
},
);
}
# add page nav bar
my $Total = $Summary->{ $Self->{Filter} } || 0;
my %GetColumnFilter = $Self->{GetColumnFilter} ? %{ $Self->{GetColumnFilter} } : ();
my $ColumnFilterLink = '';
COLUMNNAME:
for my $ColumnName ( sort keys %GetColumnFilter ) {
next COLUMNNAME if !$ColumnName;
next COLUMNNAME if !$GetColumnFilter{$ColumnName};
$ColumnFilterLink
.= ';' . $LayoutObject->Ascii2Html( Text => 'ColumnFilter' . $ColumnName )
. '=' . $LayoutObject->Ascii2Html( Text => $GetColumnFilter{$ColumnName} )
}
my $LinkPage =
'Subaction=Element;Name=' . $Self->{Name}
. ';Filter=' . $Self->{Filter}
. ';SortBy=' . ( $Self->{SortBy} || '' )
. ';OrderBy=' . ( $Self->{OrderBy} || '' )
. $ColumnFilterLink
. ';';
if ( $Param{CustomerID} ) {
$LinkPage .= "CustomerID=$Param{CustomerID};";
}
my %PageNav = $LayoutObject->PageNavBar(
StartHit => $Self->{StartHit},
PageShown => $Self->{PageShown},
AllHits => $Total || 1,
Action => 'Action=' . $LayoutObject->{Action},
Link => $LinkPage,
AJAXReplace => 'Dashboard' . $Self->{Name},
IDPrefix => 'Dashboard' . $Self->{Name},
KeepScriptTags => $Param{AJAX},
);
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericFilterNavBar',
Data => {
%{ $Self->{Config} },
Name => $Self->{Name},
%PageNav,
},
);
# show table header
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeader',
Data => {},
);
# define which meta items will be shown
my @MetaItems = $LayoutObject->TicketMetaItemsCount();
# show non-labeled table headers
my $CSS = '';
my $OrderBy;
for my $Item (@MetaItems) {
$CSS = '';
my $Title = $Item;
if ( $Self->{SortBy} && ( $Self->{SortBy} eq $Item ) ) {
if ( $Self->{OrderBy} && ( $Self->{OrderBy} eq 'Up' ) ) {
$OrderBy = 'Down';
$CSS .= ' SortAscendingLarge';
}
else {
$OrderBy = 'Up';
$CSS .= ' SortDescendingLarge';
}
# set title description
my $TitleDesc = $OrderBy eq 'Down' ? 'sorted ascending' : 'sorted descending';
$TitleDesc = $LayoutObject->{LanguageObject}->Translate($TitleDesc);
$Title .= ', ' . $TitleDesc;
}
# add surrounding container
$LayoutObject->Block(
Name => 'GeneralOverviewHeader',
);
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderMeta',
Data => {
CSS => $CSS,
},
);
if ( $Item eq 'New Article' ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderMetaEmpty',
Data => {
HeaderColumnName => $Item,
},
);
}
else {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderMetaLink',
Data => {
%Param,
Name => $Self->{Name},
OrderBy => $OrderBy || 'Up',
HeaderColumnName => $Item,
Title => $Title,
},
);
}
}
# show all needed headers
HEADERCOLUMN:
for my $HeaderColumn (@Columns) {
# skip CustomerID if Customer Information Center
if (
$Self->{Action} eq 'AgentCustomerInformationCenter'
&& $HeaderColumn eq 'CustomerID'
)
{
next HEADERCOLUMN;
}
if ( $HeaderColumn !~ m{\A DynamicField_}xms ) {
$CSS = '';
my $Title = $HeaderColumn;
if ( $Self->{SortBy} && ( $Self->{SortBy} eq $HeaderColumn ) ) {
if ( $Self->{OrderBy} && ( $Self->{OrderBy} eq 'Up' ) ) {
$OrderBy = 'Down';
$CSS .= ' SortAscendingLarge';
}
else {
$OrderBy = 'Up';
$CSS .= ' SortDescendingLarge';
}
# add title description
my $TitleDesc = $OrderBy eq 'Down' ? 'sorted ascending' : 'sorted descending';
$TitleDesc = $LayoutObject->{LanguageObject}->Translate($TitleDesc);
$Title .= ', ' . $TitleDesc;
}
# translate the column name to write it in the current language
my $TranslatedWord;
if ( $HeaderColumn eq 'EscalationTime' ) {
$TranslatedWord = $LayoutObject->{LanguageObject}->Translate('Service Time');
}
elsif ( $HeaderColumn eq 'EscalationResponseTime' ) {
$TranslatedWord = $LayoutObject->{LanguageObject}->Translate('First Response Time');
}
elsif ( $HeaderColumn eq 'EscalationSolutionTime' ) {
$TranslatedWord = $LayoutObject->{LanguageObject}->Translate('Solution Time');
}
elsif ( $HeaderColumn eq 'EscalationUpdateTime' ) {
$TranslatedWord = $LayoutObject->{LanguageObject}->Translate('Update Time');
}
elsif ( $HeaderColumn eq 'PendingTime' ) {
$TranslatedWord = $LayoutObject->{LanguageObject}->Translate('Pending till');
}
else {
$TranslatedWord = $LayoutObject->{LanguageObject}->Translate($HeaderColumn);
}
# add surrounding container
$LayoutObject->Block(
Name => 'GeneralOverviewHeader',
);
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderTicketHeader',
Data => {},
);
if ( $HeaderColumn eq 'TicketNumber' ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderTicketNumberColumn',
Data => {
%Param,
CSS => $CSS || '',
Name => $Self->{Name},
OrderBy => $OrderBy || 'Up',
Filter => $Self->{Filter},
Title => $Title,
},
);
next HEADERCOLUMN;
}
my $FilterTitle = $HeaderColumn;
my $FilterTitleDesc = Translatable('filter not active');
if ( $Self->{GetColumnFilterSelect} && $Self->{GetColumnFilterSelect}->{$HeaderColumn} )
{
$CSS .= ' FilterActive';
$FilterTitleDesc = Translatable('filter active');
}
$FilterTitleDesc = $LayoutObject->{LanguageObject}->Translate($FilterTitleDesc);
$FilterTitle .= ', ' . $FilterTitleDesc;
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderColumn',
Data => {
HeaderColumnName => $HeaderColumn || '',
HeaderNameTranslated => $TranslatedWord || $HeaderColumn,
CSS => $CSS || '',
},
);
# verify if column is filterable and sortable
if (
$Self->{ValidSortableColumns}->{$HeaderColumn}
&& $Self->{ValidFilterableColumns}->{$HeaderColumn}
)
{
my $Css;
if (
$HeaderColumn eq 'CustomerID'
|| $HeaderColumn eq 'Responsible'
|| $HeaderColumn eq 'Owner'
)
{
$Css = 'Hidden';
}
# variable to save the filter's HTML code
my $ColumnFilterHTML = $Self->_InitialColumnFilter(
ColumnName => $HeaderColumn,
Css => $Css,
);
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderColumnFilterLink',
Data => {
%Param,
HeaderColumnName => $HeaderColumn,
CSS => $CSS,
HeaderNameTranslated => $TranslatedWord || $HeaderColumn,
ColumnFilterStrg => $ColumnFilterHTML,
OrderBy => $OrderBy || 'Up',
SortBy => $Self->{SortBy} || 'Age',
Name => $Self->{Name},
Title => $Title,
FilterTitle => $FilterTitle,
},
);
if ( $HeaderColumn eq 'CustomerID' ) {
$LayoutObject->Block(
Name => 'ContentLargeTicketGenericHeaderColumnFilterLinkCustomerIDSearch',
Data => {
minQueryLength => 2,
queryDelay => 100,
maxResultsDisplayed => 20,
},
);