@OTRS

OTRS AG

Open Technology - Real Services

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  1. otrs

    OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps yo…

    Perl 514 361

  • OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

    Perl 514 361 Updated Nov 22, 2018
  • content of otrs.github.io

    CSS 2 11 Updated Nov 22, 2018
  • This package implements all ITSM configuration management features. This package requires the ITSMCore package.

    Perl 8 26 Updated Nov 21, 2018
  • This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

    Perl 4 13 Updated Nov 20, 2018
  • The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

    Perl 5 21 Updated Nov 19, 2018
  • With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.

    Perl 8 12 Updated Nov 19, 2018
  • This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

    Perl 6 10 Updated Nov 16, 2018
  • The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

    Perl 7 13 Updated Nov 16, 2018
  • This package implements all ITSM service level management features. This package requires the ITSMCore package.

    Perl 2 10 Updated Nov 16, 2018
  • The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

    Perl 6 12 Updated Nov 16, 2018
  • The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

    Perl 1 10 Updated Nov 16, 2018
  • OTRS code quality checker

    Perl 4 12 Updated Nov 14, 2018
  • OTRS adminstration manual

    12 29 Updated Nov 13, 2018
  • Helper script to migrate an OTRS database into a different RDBMS.

    Perl 2 4 Updated Nov 9, 2018
  • This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

    Perl 6 9 Updated Nov 7, 2018
  • A time accounting application to account time on projects.

    Perl 5 7 Updated Nov 7, 2018
  • An FAQ module to manage FAQs and also used as knowledge base.

    Perl 8 24 Updated Nov 7, 2018
  • A calendar solution for OTRS.

    Perl 2 3 Updated Nov 6, 2018
  • A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

    Perl 4 13 Updated Nov 6, 2018
  • OTRS developer manual

    6 17 Updated Oct 31, 2018
  • Helper scripts for developing OTRS modules

    Perl 10 19 Updated Oct 10, 2018
  • Debugging tool for OTRS development.

    Perl 6 5 Updated Sep 28, 2018
  • OTRS Business Solution™ manual.

    1 Updated Sep 26, 2018
  • ITSM administration manual

    7 7 Updated Sep 20, 2018
  • Public translation repository for OTRS Business Solution™.

    1 Updated Aug 21, 2018
  • Documentation module with some template code.

    Perl 1 5 Updated Sep 7, 2016

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