@OTRS

OTRS AG

Open Technology - Real Services

Pinned repositories

  1. otrs

    OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps yo…

    Perl 479 348

  • OTRS adminstration manual

    12 28 Updated Aug 21, 2018
  • OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

    Perl 479 348 Updated Aug 20, 2018
  • OTRS developer manual

    6 15 Updated Aug 20, 2018
  • This package implements all ITSM configuration management features. This package requires the ITSMCore package.

    Perl 7 25 Updated Aug 20, 2018
  • content of otrs.github.io

    CSS 1 10 Updated Aug 20, 2018
  • This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

    Perl 3 13 Updated Aug 17, 2018
  • Helper scripts for developing OTRS modules

    Perl 10 19 Updated Aug 17, 2018
  • OTRS code quality checker

    Perl 4 13 Updated Aug 15, 2018
  • The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

    Perl 4 21 Updated Aug 14, 2018
  • An FAQ module to manage FAQs and also used as knowledge base.

    Perl 8 22 Updated Aug 14, 2018
  • This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

    Perl 6 9 Updated Aug 9, 2018
  • The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

    Perl 5 11 Updated Aug 9, 2018
  • Helper script to migrate an OTRS database into a different RDBMS.

    Perl 2 3 Updated Aug 9, 2018
  • With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.

    Perl 7 11 Updated Aug 9, 2018
  • A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

    Perl 3 12 Updated Aug 9, 2018
  • This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

    Perl 6 8 Updated Aug 9, 2018
  • A time accounting application to account time on projects.

    Perl 5 7 Updated Aug 9, 2018
  • This package implements all ITSM service level management features. This package requires the ITSMCore package.

    Perl 2 9 Updated Aug 8, 2018
  • The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

    Perl 7 12 Updated Aug 8, 2018
  • The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

    Perl 1 9 Updated Aug 8, 2018
  • A calendar solution for OTRS.

    Perl 2 2 Updated Jul 30, 2018
  • Public translation repository for OTRS Business Solution™.

    Updated Jul 18, 2018
  • Debugging tool for OTRS development.

    Perl 6 5 Updated Jun 20, 2018
  • JSON backend for the OTRS iPhone application.

    Perl 5 5 Updated Jun 5, 2018
  • OTRS Business Solution™ manual.

    Updated May 25, 2018
  • This module has been discontinued. Please use the new support data mechanism in OTRS 3.3+.

    Perl 3 4 Updated Apr 12, 2018
  • ITSM administration manual

    7 6 Updated Nov 15, 2017
  • Documentation module with some template code.

    Perl 1 3 Updated Sep 6, 2016
  • Documentation for OTRS appliance.

    Updated Dec 11, 2014
  • Windows installer for OTRS.

    Perl 8 6 Updated Jun 23, 2014