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@OTRS

OTRS AG

Open Technology - Real Services

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  1. otrs Archived

    ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers li…

    Perl 789 482

Repositories

  • otrs Archived

    ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

    Perl 482 789 0 0 Updated Jan 14, 2021
  • OTRSCloneDB Archived

    Helper script to migrate an OTRS database into a different RDBMS.

    Perl 11 3 0 0 Updated Dec 30, 2020
  • otrscodepolicy Archived

    OTRS code quality checker

    Perl 14 3 0 0 Updated Dec 9, 2020
  • module-tools Archived

    Helper scripts for developing OTRS modules

    Perl 25 10 0 0 Updated Nov 30, 2020
  • ITSMCore Archived

    The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

    Perl 21 6 0 0 Updated Nov 28, 2020
  • ITSMIncidentProblemManagement Archived

    This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

    Perl 19 4 0 0 Updated Nov 25, 2020
  • ITSMConfigurationManagement Archived

    This package implements all ITSM configuration management features. This package requires the ITSMCore package.

    Perl 33 11 0 0 Updated Nov 25, 2020
  • ITSMChangeManagement Archived

    The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

    Perl 27 7 0 0 Updated Nov 25, 2020
  • ImportExport Archived

    The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

    Perl 19 9 0 0 Updated Nov 25, 2020
  • FAQ Archived

    An FAQ module to manage FAQs and also used as knowledge base.

    Perl 29 8 0 0 Updated Nov 25, 2020
  • ITSM Archived

    This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

    Perl 17 8 0 0 Updated Sep 29, 2020
  • ITSMServiceLevelManagement Archived

    This package implements all ITSM service level management features. This package requires the ITSMCore package.

    Perl 16 2 0 0 Updated Sep 29, 2020
  • GeneralCatalog Archived

    The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

    Perl 16 1 0 0 Updated Sep 29, 2020
  • Survey Archived

    A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

    Perl 20 5 0 0 Updated Sep 28, 2020
  • TimeAccounting Archived

    A time accounting application to account time on projects.

    Perl 11 3 2 0 Updated Sep 21, 2020
  • OTRSMasterSlave Archived

    With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.

    Perl 18 7 0 0 Updated Sep 21, 2020
  • otrs.github.io

    doc.otrs.com website content

    HTML 14 3 0 0 Updated Aug 4, 2020
  • SystemMonitoring Archived

    This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

    Perl 14 6 0 0 Updated Jul 6, 2020
  • Fred Archived

    Debugging tool for OTRS development.

    Perl 10 9 0 0 Updated Jan 7, 2020
  • OTRSAppointmentCalendar Archived

    A calendar solution for OTRS.

    Perl 7 2 0 0 Updated Jan 6, 2020
  • TemplateModule Archived

    Documentation module with some template code.

    Perl 8 1 0 0 Updated Sep 6, 2016

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