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CustomerTicketMessage.dtl
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CustomerTicketMessage.dtl
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# --
# Copyright (C) 2001-2020 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
<div id="MainBox" class="TicketCompose ARIARoleMain">
<div class="Content">
<form action="$Env{"CGIHandle"}" method="post" name="compose" id="NewCustomerTicket" enctype="multipart/form-data" class="Validate PreventMultipleSubmits">
<input type="hidden" name="Action" value="$Env{"Action"}" />
<input type="hidden" name="Subaction" value="StoreNew" />
<input type="hidden" name="Expand" id="Expand" value="" />
<input type="hidden" name="FormID" value="$QData{"FormID"}" />
<fieldset>
<!-- dtl:block:TicketType -->
<div>
<!--
<label for="TicketNumber">$Config{"Ticket::Hook"}</label>
<input title="Ticket#" type="text" name="TicketNumber" size="30" value="$QData{"TicketNumber"}" />
-->
<label for="TypeID" class="Mandatory"><span class="Marker">*</span>$Text{"Type"}:</label>
$Data{"TypeStrg"}
<div id="TypeIDError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<div id="TypeIDServerError" class="TooltipErrorMessage NoJavaScriptMessage$QData{"TypeIDInvalid"}" ><p>$Text{"This field is required."}</p></div>
<div class="Clear"></div>
</div>
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
$('#TypeID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewCustomerTicket'), 'AJAXUpdate', 'TypeID', ['Dest', 'PriorityID', 'ServiceID', 'SLAID', $Data{"DynamicFieldNamesStrg"}]);
});
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:TicketType -->
<!-- dtl:block:Queue -->
<div>
<label for="Dest" class="Mandatory">
<span class="Marker">*</span>
$Text{"To"}:
</label>
$Data{"ToStrg"}
<div id="DestError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<div id="DestServerError" class="TooltipErrorMessage NoJavaScriptMessage$QData{"QueueInvalid"}" ><p>$Text{"This field is required."}</p></div>
<div class="Clear"></div>
</div>
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
$('#Dest').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewCustomerTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'PriorityID', 'ServiceID', 'SLAID', $Data{"DynamicFieldNamesStrg"}]);
});
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:Queue -->
<!-- dtl:block:TicketService -->
<div>
<label for="ServiceID">$Text{"Service"}:</label>
$Data{"ServiceStrg"}
<div class="Clear"></div>
</div>
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
$('#ServiceID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewCustomerTicket'), 'AJAXUpdate', 'ServiceID', ['TypeID', 'Dest', 'PriorityID', 'SLAID', $Data{"DynamicFieldNamesStrg"}]);
});
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:TicketService -->
<!-- dtl:block:TicketSLA -->
<div>
<label for="SLAID" title="$Text{"Service level agreement"}">$Text{"SLA"}:</label>
$Data{"SLAStrg"}
<div class="Clear"></div>
</div>
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
$('#SLAID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewCustomerTicket'), 'AJAXUpdate', 'SLAID', ['TypeID', 'Dest', 'ServiceID', 'PriorityID', 'SignKeyID', 'CryptKeyID', $Data{"DynamicFieldNamesStrg"}]);
});
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:TicketSLA -->
<div>
<label for="Subject" class="Mandatory">
<span class="Marker">*</span>
$Text{"Subject"}:
</label>
<input title="Subject" type="text" id="Subject" name="Subject" value="$QData{"Subject"}" class="Validate_Required $QData{"SubjectInvalid"}" />
<div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<div id="SubjectServerError" class="TooltipErrorMessage NoJavaScriptMessage$QData{"SubjectInvalid"}" ><p>$Text{"This field is required."}</p></div>
<div class="Clear"></div>
</div>
<div class="RichTextHolder">
<label for="RichText" class="Mandatory">
<span class="Marker">*</span>
$Text{"Text"}:
</label>
<div class="Clear"></div>
<!-- dtl:block:RichText -->
$Include{"CustomerRichTextEditor"}
<!-- dtl:block:RichText -->
<textarea id="RichText" class="RichText Validate_Required $QData{"BodyInvalid"}" name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaNote"}">$QData{"Body"}</textarea>
<div id="RichTextError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<div id="RichTextServerError" class="TooltipErrorMessage NoJavaScriptMessage$QData{"BodyInvalid"}" ><p>$Text{"This field is required."}</p></div>
<div class="Clear"></div>
</div>
<div>
<label for="Attachment">$Text{"Attachment"}:</label>
<input name="file_upload" id="Attachment" title="Attachment" type="file" size="40" />
<input type="hidden" id="AttachmentUpload" name="AttachmentUpload" value="0" />
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
$('#Attachment').bind('change', function (Event) {
var $Form = $('#Attachment').closest('form');
Core.Form.Validate.DisableValidation($Form);
$Form.find('#AttachmentUpload').val('1').end().submit();
});
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:Attachment -->
<div class="Attachment" title="$QData{"Filename"} - $QData{"Filesize"}">
$QData{"Filename"} ($QData{"Filesize"})
<button type="button" id="AttachmentDeleteButton$QData{"FileID"}" name="AttachmentDeleteButton$QData{"FileID"}" value="$Text{"Delete"}">$Text{"Delete"}</button>
<input type="hidden" id="AttachmentDelete$QData{"FileID"}" name="AttachmentDelete$QData{"FileID"}" />
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
$('#AttachmentDeleteButton$QData{"FileID"}').bind('click', function () {
var $Form = $('#AttachmentDeleteButton$QData{"FileID"}').closest('form');
$('#AttachmentDelete$QData{"FileID"}').val(1);
Core.Form.Validate.DisableValidation($Form);
$Form.trigger('submit');
});
//]]></script>
<!--dtl:js_on_document_complete-->
</div>
<!-- dtl:block:Attachment -->
<div class="Clear"></div>
</div>
<!-- dtl:block:Priority -->
<div>
<label for="PriorityID">$Text{"Priority"}:</label>
$Data{"PriorityStrg"}
<div class="Clear"></div>
</div>
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
$('#PriorityID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewCustomerTicket'), 'AJAXUpdate', 'PriorityID', [ 'TypeID', 'Dest', 'ServiceID', 'SLAID', $Data{"DynamicFieldNamesStrg"}]);
});
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:Priority -->
<!-- dtl:block:DynamicField -->
<div class="Row Row_DynamicField_$QData{"Name"}">
$Data{"Label"}
<div class="Field">
$Data{"Field"}
</div>
<div class="Clear"></div>
</div>
<!-- dtl:block:DynamicField -->
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#<!-- dtl:block:DynamicField_Field1 -->
# <div class="Row Row_DynamicField_$QData{"Name"}">
# $Data{"Label"}
# <div class="Field">
# $Data{"Field"}
# </div>
# <div class="Clear"></div>
# </div>
#<!-- dtl:block:DynamicField_Field1 -->
#<!-- dtl:block:DynamicField_Field2 -->
# <div class="Row Row_DynamicField_$QData{"Name"}">
# $Data{"Label"}
# <div class="Field">
# $Data{"Field"}
# </div>
# <div class="Clear"></div>
# </div>
#<!-- dtl:block:DynamicField_Field2 -->
</fieldset>
<div id="BottomActionRow" class="ActionRow">
<button id="submitRichText" accesskey="g" title="$Text{"Submit"} (g)" type="submit" value="$Text{"Submit"}">$Text{"Submit"}</button>
</div>
</form>
</div>
</div>
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">
Core.Customer.InitFocus();
</script>
<!-- dtl:js_on_document_complete -->