This repository has been archived by the owner on Jan 27, 2021. It is now read-only.
/
Ticket.xml
11414 lines (11370 loc) · 587 KB
/
Ticket.xml
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1000
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="Ticket::Hook" Required="1" Valid="1">
<Description Translatable="1">The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="">Ticket#</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::HookDivider" Required="1" Valid="1">
<Description Translatable="1">The divider between TicketHook and ticket number. E.g ': '.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex=""></String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SubjectSize" Required="1" Valid="1">
<Description Translatable="1">Max size of the subjects in an email reply.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="^[0-9]{1,3}$">100</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SubjectRe" Required="1" Valid="1">
<Description Translatable="1">The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="">Re</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SubjectFwd" Required="1" Valid="1">
<Description Translatable="1">The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="">Fwd</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SubjectFormat" Required="1" Valid="1">
<Description Translatable="1">The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="Left">
<Item Key="Left" Translatable="1">Left</Item>
<Item Key="Right" Translatable="1">Right</Item>
<Item Key="None" Translatable="1">None</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::MergeDynamicFields" Required="1" Valid="1">
<Description Translatable="1">A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Array>
</Array>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::CustomQueue" Required="1" Valid="1">
<Description Translatable="1">Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="" Translatable="1">My Queues</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::CustomService" Required="1" Valid="1">
<Description Translatable="1">Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="" Translatable="1">My Services</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::NewArticleIgnoreSystemSender" Required="1" Valid="1">
<Description Translatable="1">Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::ChangeOwnerToEveryone" Required="1" Valid="1">
<Description Translatable="1">Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::Responsible" Required="0" Valid="1">
<Description Translatable="1">Enables ticket responsible feature, to keep track of a specific ticket.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="1" Translatable="1">Yes</Item>
<Item Key="0" Translatable="1">No</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::ResponsibleAutoSet" Required="0" Valid="1">
<Description Translatable="1">Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="1">
<Item Key="1" Translatable="1">Yes</Item>
<Item Key="0" Translatable="1">No</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::Type" Required="1" Valid="1">
<Description Translatable="1">Allows defining new types for ticket (if ticket type feature is enabled).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::Service" Required="1" Valid="1">
<Description Translatable="1">Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::Service::KeepChildren" Required="1" Valid="1">
<Description Translatable="1">Retains all services in listings even if they are children of invalid elements.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::Service::Default::UnknownCustomer" Required="1" Valid="1">
<Description Translatable="1">Allows default services to be selected also for non existing customers.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::ArchiveSystem" Required="1" Valid="1">
<Description Translatable="1">Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::ArchiveSystem::RemoveSeenFlags" Required="1" Valid="1">
<Description Translatable="1">Controls if the ticket and article seen flags are removed when a ticket is archived.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="1">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::ArchiveSystem::RemoveTicketWatchers" Required="1" Valid="1">
<Description Translatable="1">Removes the ticket watcher information when a ticket is archived.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="1">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::CustomerArchiveSystem" Required="1" Valid="1">
<Description Translatable="1">Activates the ticket archive system search in the customer interface.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
<Item Key="2" Translatable="1">Yes, but hide archived tickets</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::NumberGenerator" Required="1" Valid="1">
<Description Translatable="1">Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option Location="Kernel/System/Ticket/Number/*.pm" SelectedID="Kernel::System::Ticket::Number::DateChecksum"></Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::NumberGenerator::CheckSystemID" Required="1" Valid="1">
<Description Translatable="1">Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="1">
<Item Key="1" Translatable="1">Yes</Item>
<Item Key="0" Translatable="1">No</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::NumberGenerator::MinCounterSize" Required="1" Valid="1">
<Description Translatable="1">Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="^[0-9]$">5</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::NumberGenerator::Date::UseFormattedCounter" Required="1" Valid="1">
<Description Translatable="1">Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::CounterLog" Required="1" Valid="1">
<Description Translatable="1">Log file for the ticket counter.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex=""><OTRS_CONFIG_Home>/var/log/TicketCounter.log</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::IndexModule" Required="1" Valid="1">
<Description Translatable="1">IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option Location="Kernel/System/Ticket/IndexAccelerator/*.pm" SelectedID="Kernel::System::Ticket::IndexAccelerator::RuntimeDB">
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::StorageModule" Required="1" Valid="1" ConfigLevel="200">
<Description Translatable="1">Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option Location="Kernel/System/Ticket/ArticleStorage*.pm" SelectedID="Kernel::System::Ticket::ArticleStorageDB">
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::StorageModule::CheckAllBackends" Required="1" Valid="1" ConfigLevel="200">
<Description Translatable="1">Specifies whether all storage backends should be checked when looking for attachements. This is only required for installations where some attachements are in the file system, and others in the database.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="ArticleDir" Required="1" Valid="1" ConfigLevel="200">
<Description Translatable="1">Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex=""><OTRS_CONFIG_Home>/var/article</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###100-ArchiveRestore" Required="0" Valid="1">
<Description Translatable="1">Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::ArchiveRestore</Item>
<Item Key="Event">TicketStateUpdate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###110-AcceleratorUpdate" Required="0" Valid="1">
<Description Translatable="1">Updates the ticket index accelerator.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::TicketAcceleratorUpdate</Item>
<Item Key="Event">TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###120-ForceOwnerResetOnMove" Required="0" Valid="0">
<Description Translatable="1">Resets and unlocks the owner of a ticket if it was moved to another queue.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::ForceOwnerReset</Item>
<Item Key="Event">TicketQueueUpdate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###130-ForceStateChangeOnLock" Required="0" Valid="0">
<Description Translatable="1">Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::ForceState</Item>
<Item Key="Event">TicketLockUpdate</Item>
<Item Key="new">open</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###140-ResponsibleAutoSet" Required="0" Valid="1">
<Description Translatable="1">Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::ResponsibleAutoSet</Item>
<Item Key="Event">TicketOwnerUpdate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###150-TicketPendingTimeReset" Required="0" Valid="1">
<Description Translatable="1">Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::TicketPendingTimeReset</Item>
<Item Key="Event">TicketStateUpdate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###500-NotificationEvent" Required="0" Valid="1">
<Description Translatable="1">Sends the notifications which are configured in the admin interface under "Notfication (Event)".</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::NotificationEvent</Item>
<Item Key="Transaction">1</Item>
<Item Key="Event"></Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###900-EscalationIndex" Required="0" Valid="1">
<Description Translatable="1">Updates the ticket escalation index after a ticket attribute got updated.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::TicketEscalationIndex</Item>
<Item Key="Event">TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="OTRSEscalationEvents::DecayTime" Required="0" Valid="1">
<Description Translatable="1">The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.</Description>
<Group>Ticket</Group>
<SubGroup>Core</SubGroup>
<Setting>
<String Regex="^[0-9]+$">1440</String>
</Setting>
</ConfigItem>
<!-- 900-EscalationStopEvents must come after 900-EscalationIndex -->
<ConfigItem Name="Ticket::EventModulePost###900-EscalationStopEvents" Required="0" Valid="1">
<Description Translatable="1">Ticket event module that triggers the escalation stop events.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::TriggerEscalationStopEvents</Item>
<Item Key="Event">TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###910-ForceUnlockOnMove" Required="0" Valid="1">
<Description Translatable="1">Forces to unlock tickets after being moved to another queue.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::ForceUnlock</Item>
<Item Key="Event">TicketQueueUpdate</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###920-TicketArticleNewMessageUpdate" Required="0" Valid="1">
<Description Translatable="1">Update Ticket "Seen" flag if every article got seen or a new Article got created.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::TicketNewMessageUpdate</Item>
<Item Key="Event">ArticleCreate|ArticleFlagSet</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="CustomerCompany::EventModulePost###110-UpdateTickets" Required="0" Valid="1">
<Description Translatable="1">Event module that updates tickets after an update of the Customer.</Description>
<Group>Ticket</Group>
<SubGroup>Core::CustomerCompany</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::CustomerCompany::Event::TicketUpdate</Item>
<Item Key="Event">CustomerCompanyUpdate</Item>
<Item Key="Transaction">0</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="CustomerUser::EventModulePost###120-UpdateTickets" Required="0" Valid="1">
<Description Translatable="1">Event module that updates tickets after an update of the Customer User.</Description>
<Group>Ticket</Group>
<SubGroup>Core::CustomerCompany</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::CustomerUser::Event::TicketUpdate</Item>
<Item Key="Event">CustomerUserUpdate</Item>
<Item Key="Transaction">0</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="DynamicFieldFromCustomerUser::Mapping" Required="0" Valid="0">
<Description Translatable="1">Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn't be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the next setting below.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="UserFirstname">CustomerFirstname</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::EventModulePost###930-DynamicFieldFromCustomerUser" Required="0" Valid="0">
<Description Translatable="1">This event module stores attributes from CustomerUser as DynamicFields tickets. Please see the setting above for how to configure the mapping.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser</Item>
<Item Key="Event">(TicketCreate|TicketCustomerUpdate)</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::CustomModule###001-CustomModule" Required="0" Valid="0">
<Description Translatable="1">Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<String Regex="">Kernel::System::Ticket::Custom</String>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SearchIndexModule" Required="1" Valid="1" ConfigLevel="200">
<Description Translatable="1">Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".</Description>
<Group>Ticket</Group>
<SubGroup>Core::FulltextSearch</SubGroup>
<Setting>
<Option Location="Kernel/System/Ticket/ArticleSearchIndex/*.pm" SelectedID="Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB">
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SearchIndex::WarnOnStopWordUsage" Required="1" Valid="1">
<Description Translatable="1">Display a warning and prevent search when using stop words within fulltext search.</Description>
<Group>Ticket</Group>
<SubGroup>Core::FulltextSearch</SubGroup>
<Setting>
<Option SelectedID="0">
<Item Key="0" Translatable="1">No</Item>
<Item Key="1" Translatable="1">Yes</Item>
</Option>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SearchIndex::Attribute" Required="1" Valid="1" ConfigLevel="200">
<Description Translatable="1">Basic fulltext index settings. Execute "bin/otrs.RebuildFulltextIndex.pl" in order to generate a new index.</Description>
<Group>Ticket</Group>
<SubGroup>Core::FulltextSearch</SubGroup>
<Setting>
<Hash>
<Item Key="WordCountMax">1000</Item>
<Item Key="WordLengthMin">3</Item>
<Item Key="WordLengthMax">30</Item>
</Hash>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SearchIndex::Filters" Required="1" Valid="1" ConfigLevel="200">
<Description Translatable="1">Fulltext index regex filters to remove parts of the text.</Description>
<Group>Ticket</Group>
<SubGroup>Core::FulltextSearch</SubGroup>
<Setting>
<Array>
<Item><![CDATA[[,\&\<\>\?"\!\*\|;\[\]\(\)\+\$\^=]]]></Item>
<Item><![CDATA[^[':.]|[':.]$]]></Item>
</Array>
</Setting>
</ConfigItem>
<ConfigItem Name="Ticket::SearchIndex::StopWords" Required="1" Valid="1" ConfigLevel="200">
<Description Translatable="1">Stop words for fulltext index. These words will be removed.</Description>
<Group>Ticket</Group>
<SubGroup>Core::FulltextSearch</SubGroup>
<Setting>
<Hash>
<Item Key="a">1</Item>
<Item Key="about">1</Item>
<Item Key="above">1</Item>
<Item Key="after">1</Item>
<Item Key="again">1</Item>
<Item Key="against">1</Item>
<Item Key="all">1</Item>
<Item Key="am">1</Item>
<Item Key="an">1</Item>
<Item Key="and">1</Item>
<Item Key="any">1</Item>
<Item Key="are">1</Item>
<Item Key="aren't">1</Item>
<Item Key="as">1</Item>
<Item Key="at">1</Item>
<Item Key="be">1</Item>
<Item Key="because">1</Item>
<Item Key="been">1</Item>
<Item Key="before">1</Item>
<Item Key="being">1</Item>
<Item Key="below">1</Item>
<Item Key="between">1</Item>
<Item Key="both">1</Item>
<Item Key="but">1</Item>
<Item Key="by">1</Item>
<Item Key="can't">1</Item>
<Item Key="cannot">1</Item>
<Item Key="could">1</Item>
<Item Key="couldn't">1</Item>
<Item Key="did">1</Item>
<Item Key="didn't">1</Item>
<Item Key="do">1</Item>
<Item Key="does">1</Item>
<Item Key="doesn't">1</Item>
<Item Key="doing">1</Item>
<Item Key="don't">1</Item>
<Item Key="down">1</Item>
<Item Key="during">1</Item>
<Item Key="each">1</Item>
<Item Key="few">1</Item>
<Item Key="for">1</Item>
<Item Key="from">1</Item>
<Item Key="further">1</Item>
<Item Key="had">1</Item>
<Item Key="hadn't">1</Item>
<Item Key="has">1</Item>
<Item Key="hasn't">1</Item>
<Item Key="have">1</Item>
<Item Key="haven't">1</Item>
<Item Key="having">1</Item>
<Item Key="he">1</Item>
<Item Key="he'd">1</Item>
<Item Key="he'll">1</Item>
<Item Key="he's">1</Item>
<Item Key="her">1</Item>
<Item Key="here">1</Item>
<Item Key="here's">1</Item>
<Item Key="hers">1</Item>
<Item Key="herself">1</Item>
<Item Key="him">1</Item>
<Item Key="himself">1</Item>
<Item Key="his">1</Item>
<Item Key="how">1</Item>
<Item Key="how's">1</Item>
<Item Key="i">1</Item>
<Item Key="i'd">1</Item>
<Item Key="i'll">1</Item>
<Item Key="i'm">1</Item>
<Item Key="i've">1</Item>
<Item Key="if">1</Item>
<Item Key="in">1</Item>
<Item Key="into">1</Item>
<Item Key="is">1</Item>
<Item Key="isn't">1</Item>
<Item Key="it">1</Item>
<Item Key="it's">1</Item>
<Item Key="its">1</Item>
<Item Key="itself">1</Item>
<Item Key="let's">1</Item>
<Item Key="me">1</Item>
<Item Key="more">1</Item>
<Item Key="most">1</Item>
<Item Key="mustn't">1</Item>
<Item Key="my">1</Item>
<Item Key="myself">1</Item>
<Item Key="no">1</Item>
<Item Key="nor">1</Item>
<Item Key="not">1</Item>
<Item Key="of">1</Item>
<Item Key="off">1</Item>
<Item Key="on">1</Item>
<Item Key="once">1</Item>
<Item Key="only">1</Item>
<Item Key="or">1</Item>
<Item Key="other">1</Item>
<Item Key="ought">1</Item>
<Item Key="our">1</Item>
<Item Key="ours">1</Item>
<Item Key="ourselves">1</Item>
<Item Key="out">1</Item>
<Item Key="over">1</Item>
<Item Key="own">1</Item>
<Item Key="same">1</Item>
<Item Key="shan't">1</Item>
<Item Key="she">1</Item>
<Item Key="she'd">1</Item>
<Item Key="she'll">1</Item>
<Item Key="she's">1</Item>
<Item Key="should">1</Item>
<Item Key="shouldn't">1</Item>
<Item Key="so">1</Item>
<Item Key="some">1</Item>
<Item Key="such">1</Item>
<Item Key="than">1</Item>
<Item Key="that">1</Item>
<Item Key="that's">1</Item>
<Item Key="the">1</Item>
<Item Key="their">1</Item>
<Item Key="theirs">1</Item>
<Item Key="them">1</Item>
<Item Key="themselves">1</Item>
<Item Key="then">1</Item>
<Item Key="there">1</Item>
<Item Key="there's">1</Item>
<Item Key="these">1</Item>
<Item Key="they">1</Item>
<Item Key="they'd">1</Item>
<Item Key="they'll">1</Item>
<Item Key="they're">1</Item>
<Item Key="they've">1</Item>
<Item Key="this">1</Item>
<Item Key="those">1</Item>
<Item Key="through">1</Item>
<Item Key="to">1</Item>
<Item Key="too">1</Item>
<Item Key="under">1</Item>
<Item Key="until">1</Item>
<Item Key="up">1</Item>
<Item Key="very">1</Item>
<Item Key="was">1</Item>
<Item Key="wasn't">1</Item>
<Item Key="we">1</Item>
<Item Key="we'd">1</Item>
<Item Key="we'll">1</Item>
<Item Key="we're">1</Item>
<Item Key="we've">1</Item>
<Item Key="were">1</Item>
<Item Key="weren't">1</Item>
<Item Key="what">1</Item>
<Item Key="what's">1</Item>
<Item Key="when">1</Item>
<Item Key="when's">1</Item>
<Item Key="where">1</Item>
<Item Key="where's">1</Item>
<Item Key="which">1</Item>
<Item Key="while">1</Item>
<Item Key="who">1</Item>
<Item Key="who's">1</Item>
<Item Key="whom">1</Item>
<Item Key="why">1</Item>
<Item Key="why's">1</Item>
<Item Key="with">1</Item>
<Item Key="won't">1</Item>
<Item Key="would">1</Item>
<Item Key="wouldn't">1</Item>
<Item Key="you">1</Item>
<Item Key="you'd">1</Item>
<Item Key="you'll">1</Item>
<Item Key="you're">1</Item>
<Item Key="you've">1</Item>
<Item Key="your">1</Item>
<Item Key="yours">1</Item>
<Item Key="yourself">1</Item>
<Item Key="yourselves">1</Item>
<Item Key="aber">1</Item>
<Item Key="als">1</Item>
<Item Key="am">1</Item>
<Item Key="an">1</Item>
<Item Key="auch">1</Item>
<Item Key="auf">1</Item>
<Item Key="aus">1</Item>
<Item Key="bei">1</Item>
<Item Key="bin">1</Item>
<Item Key="bis">1</Item>
<Item Key="bist">1</Item>
<Item Key="da">1</Item>
<Item Key="dadurch">1</Item>
<Item Key="daher">1</Item>
<Item Key="darum">1</Item>
<Item Key="das">1</Item>
<Item Key="dass">1</Item>
<Item Key="dein">1</Item>
<Item Key="deine">1</Item>
<Item Key="dem">1</Item>
<Item Key="den">1</Item>
<Item Key="der">1</Item>
<Item Key="des">1</Item>
<Item Key="dessen">1</Item>
<Item Key="deshalb">1</Item>
<Item Key="die">1</Item>
<Item Key="dies">1</Item>
<Item Key="dieser">1</Item>
<Item Key="dieses">1</Item>
<Item Key="doch">1</Item>
<Item Key="dort">1</Item>
<Item Key="du">1</Item>
<Item Key="durch">1</Item>
<Item Key="ein">1</Item>
<Item Key="eine">1</Item>
<Item Key="einem">1</Item>
<Item Key="einen">1</Item>
<Item Key="einer">1</Item>
<Item Key="eines">1</Item>
<Item Key="er">1</Item>
<Item Key="es">1</Item>
<Item Key="euer">1</Item>
<Item Key="eure">1</Item>
<Item Key="hatte">1</Item>
<Item Key="hatten">1</Item>
<Item Key="hattest">1</Item>
<Item Key="hattet">1</Item>
<Item Key="hier">1</Item>
<Item Key="hinter">1</Item>
<Item Key="ich">1</Item>
<Item Key="ihr">1</Item>
<Item Key="ihre">1</Item>
<Item Key="im">1</Item>
<Item Key="in">1</Item>
<Item Key="ist">1</Item>
<Item Key="ja">1</Item>
<Item Key="jede">1</Item>
<Item Key="jedem">1</Item>
<Item Key="jeden">1</Item>
<Item Key="jeder">1</Item>
<Item Key="jedes">1</Item>
<Item Key="jener">1</Item>
<Item Key="jenes">1</Item>
<Item Key="jetzt">1</Item>
<Item Key="kann">1</Item>
<Item Key="kannst">1</Item>
<Item Key="machen">1</Item>
<Item Key="mein">1</Item>
<Item Key="meine">1</Item>
<Item Key="mit">1</Item>
<Item Key="musst">1</Item>
<Item Key="nach">1</Item>
<Item Key="nachdem">1</Item>
<Item Key="nein">1</Item>
<Item Key="nicht">1</Item>
<Item Key="nun">1</Item>
<Item Key="oder">1</Item>
<Item Key="seid">1</Item>
<Item Key="sein">1</Item>
<Item Key="seine">1</Item>
<Item Key="sich">1</Item>
<Item Key="sie">1</Item>
<Item Key="sind">1</Item>
<Item Key="soll">1</Item>
<Item Key="sollen">1</Item>
<Item Key="sollst">1</Item>
<Item Key="sollt">1</Item>
<Item Key="sonst">1</Item>
<Item Key="soweit">1</Item>
<Item Key="sowie">1</Item>
<Item Key="und">1</Item>
<Item Key="unser">1</Item>
<Item Key="unsere">1</Item>
<Item Key="unter">1</Item>
<Item Key="vom">1</Item>
<Item Key="von">1</Item>
<Item Key="vor">1</Item>
<Item Key="wann">1</Item>
<Item Key="warum">1</Item>
<Item Key="was">1</Item>
<Item Key="weiter">1</Item>
<Item Key="weitere">1</Item>
<Item Key="wenn">1</Item>
<Item Key="wer">1</Item>
<Item Key="werde">1</Item>
<Item Key="werden">1</Item>
<Item Key="werdet">1</Item>
<Item Key="weshalb">1</Item>
<Item Key="wie">1</Item>
<Item Key="wieder">1</Item>
<Item Key="wieso">1</Item>
<Item Key="wir">1</Item>
<Item Key="wird">1</Item>
<Item Key="wirst">1</Item>
<Item Key="wo">1</Item>
<Item Key="woher">1</Item>
<Item Key="wohin">1</Item>
<Item Key="zu">1</Item>
<Item Key="zum">1</Item>
<Item Key="zur">1</Item>
<Item Key="un">1</Item>
<Item Key="una">1</Item>
<Item Key="unas">1</Item>
<Item Key="unos">1</Item>
<Item Key="uno">1</Item>
<Item Key="sobre">1</Item>
<Item Key="todo">1</Item>
<Item Key="tras">1</Item>
<Item Key="otro">1</Item>
<Item Key="alguno">1</Item>
<Item Key="alguna">1</Item>
<Item Key="algunos">1</Item>
<Item Key="algunas">1</Item>
<Item Key="ser">1</Item>
<Item Key="es">1</Item>
<Item Key="soy">1</Item>
<Item Key="eres">1</Item>
<Item Key="somos">1</Item>
<Item Key="sois">1</Item>
<Item Key="estoy">1</Item>
<Item Key="esta">1</Item>
<Item Key="estamos">1</Item>
<Item Key="estais">1</Item>
<Item Key="estan">1</Item>
<Item Key="como">1</Item>
<Item Key="en">1</Item>
<Item Key="para">1</Item>
<Item Key="atras">1</Item>
<Item Key="porque">1</Item>
<Item Key="estado">1</Item>
<Item Key="estaba">1</Item>
<Item Key="ante">1</Item>
<Item Key="antes">1</Item>
<Item Key="siendo">1</Item>
<Item Key="ambos">1</Item>
<Item Key="pero">1</Item>
<Item Key="por">1</Item>
<Item Key="poder">1</Item>
<Item Key="puede">1</Item>
<Item Key="puedo">1</Item>
<Item Key="podemos">1</Item>
<Item Key="podeis">1</Item>
<Item Key="pueden">1</Item>
<Item Key="fui">1</Item>
<Item Key="fue">1</Item>
<Item Key="fuimos">1</Item>
<Item Key="fueron">1</Item>
<Item Key="hacer">1</Item>
<Item Key="hago">1</Item>
<Item Key="hace">1</Item>
<Item Key="hacemos">1</Item>
<Item Key="haceis">1</Item>
<Item Key="hacen">1</Item>
<Item Key="cada">1</Item>
<Item Key="fin">1</Item>
<Item Key="incluso">1</Item>
<Item Key="primero">1</Item>
<Item Key="desde">1</Item>
<Item Key="conseguir">1</Item>
<Item Key="consigo">1</Item>
<Item Key="consigue">1</Item>
<Item Key="consigues">1</Item>
<Item Key="conseguimos">1</Item>
<Item Key="consiguen">1</Item>
<Item Key="ir">1</Item>
<Item Key="voy">1</Item>
<Item Key="va">1</Item>
<Item Key="vamos">1</Item>
<Item Key="vais">1</Item>
<Item Key="van">1</Item>
<Item Key="vaya">1</Item>
<Item Key="gueno">1</Item>
<Item Key="ha">1</Item>
<Item Key="tener">1</Item>
<Item Key="tengo">1</Item>
<Item Key="tiene">1</Item>
<Item Key="tenemos">1</Item>
<Item Key="teneis">1</Item>
<Item Key="tienen">1</Item>
<Item Key="el">1</Item>
<Item Key="la">1</Item>
<Item Key="lo">1</Item>
<Item Key="las">1</Item>
<Item Key="los">1</Item>
<Item Key="su">1</Item>
<Item Key="aqui">1</Item>
<Item Key="mio">1</Item>
<Item Key="tuyo">1</Item>
<Item Key="ellos">1</Item>
<Item Key="ellas">1</Item>
<Item Key="nos">1</Item>
<Item Key="nosotros">1</Item>
<Item Key="vosotros">1</Item>
<Item Key="vosotras">1</Item>
<Item Key="si">1</Item>
<Item Key="dentro">1</Item>
<Item Key="solo">1</Item>
<Item Key="solamente">1</Item>
<Item Key="saber">1</Item>
<Item Key="sabes">1</Item>
<Item Key="sabe">1</Item>
<Item Key="sabemos">1</Item>
<Item Key="sabeis">1</Item>
<Item Key="saben">1</Item>
<Item Key="ultimo">1</Item>
<Item Key="largo">1</Item>
<Item Key="bastante">1</Item>
<Item Key="haces">1</Item>
<Item Key="muchos">1</Item>
<Item Key="aquellos">1</Item>
<Item Key="aquellas">1</Item>
<Item Key="sus">1</Item>
<Item Key="entonces">1</Item>
<Item Key="tiempo">1</Item>
<Item Key="verdad">1</Item>
<Item Key="verdadero">1</Item>
<Item Key="verdadera">1</Item>
<Item Key="cierto">1</Item>
<Item Key="ciertos">1</Item>
<Item Key="cierta">1</Item>
<Item Key="ciertas">1</Item>
<Item Key="intentar">1</Item>
<Item Key="intento">1</Item>
<Item Key="intenta">1</Item>
<Item Key="intentas">1</Item>
<Item Key="intentamos">1</Item>
<Item Key="intentais">1</Item>
<Item Key="intentan">1</Item>
<Item Key="dos">1</Item>
<Item Key="bajo">1</Item>
<Item Key="arriba">1</Item>
<Item Key="encima">1</Item>
<Item Key="usar">1</Item>
<Item Key="uso">1</Item>
<Item Key="usas">1</Item>
<Item Key="usa">1</Item>
<Item Key="usamos">1</Item>
<Item Key="usais">1</Item>
<Item Key="usan">1</Item>
<Item Key="emplear">1</Item>
<Item Key="empleo">1</Item>
<Item Key="empleas">1</Item>
<Item Key="emplean">1</Item>
<Item Key="ampleamos">1</Item>
<Item Key="empleais">1</Item>
<Item Key="valor">1</Item>
<Item Key="muy">1</Item>
<Item Key="era">1</Item>
<Item Key="eras">1</Item>
<Item Key="eramos">1</Item>
<Item Key="eran">1</Item>
<Item Key="modo">1</Item>
<Item Key="bien">1</Item>
<Item Key="cual">1</Item>
<Item Key="cuando">1</Item>
<Item Key="donde">1</Item>
<Item Key="mientras">1</Item>
<Item Key="quien">1</Item>
<Item Key="con">1</Item>
<Item Key="entre">1</Item>
<Item Key="sin">1</Item>
<Item Key="trabajo">1</Item>
<Item Key="trabajar">1</Item>
<Item Key="trabajas">1</Item>
<Item Key="trabaja">1</Item>
<Item Key="trabajamos">1</Item>
<Item Key="trabajais">1</Item>
<Item Key="trabajan">1</Item>
<Item Key="podria">1</Item>
<Item Key="podrias">1</Item>
<Item Key="podriamos">1</Item>
<Item Key="podrian">1</Item>
<Item Key="podriais">1</Item>
<Item Key="yo">1</Item>
<Item Key="aquel">1</Item>