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Sales-Engineering.md

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Sales Engineering Team Roles

Solutions Engineer

I am a valuable and enthusiastic member of an Octopus team. I show great potential and have a high growth trajectory toward independent contribution.

I am leveling up my knowledge of Octopus Deploy and Continuous Delivery.

I am recognized by my desire to learn and my motivation to improve

  • I am learning, maybe through various ways like reading books, reading code, trying and shipping ideas, watching online courses, attending conferences or user group meetings.
  • I am discussing what I'm learning about or experimenting on with my teammates, maybe even collaborating on the experience.
  • I take my individual growth seriously and realize it is valuable to both myself and Octopus.
  • I reach out to my peers and leadership group to develop my growth plan.
  • I am a self-managing team member.
  • I make and keep my commitments using the privilege of flexibility wisely.

I am an egoless, team-oriented teammate

  • Other team members genuinely want me on their team.
  • I happily take responsibility for what I produce.
  • I avoid going dark and know when to call out for help.
  • I communicate professionally and keep stakeholders engaged at all times.
  • I am well aware of all processes of the team and diligently follow them.
  • Even when I disagree with something, I continue to work enthusiastically, learning from the others on the team.
  • Every venture has mundane tasks, and I work happily and diligently through them.
  • I go out of my way to develop a friendly and professional rapport with my customers and their team members.
  • My contributions to team discussions are net-positive, informative, and helpful.

I am learning how to help prospective and existing customers

  • I am learning about Octopus Deploy and its value proposition for our customers.
  • I am learning how to help customers discover if Octopus Deploy is the right tool for them.
  • I am learning how to help customers get the most out of their Octopus Deploy instance.
  • I pair with senior members of the team to answer customer questions and provide guidance.
  • I advocate on behalf of my customers within my team.

Senior Solutions Engineer

I am a valuable and enthusiastic member of an Octopus team. I show great potential and have a high growth trajectory toward independent contribution.

I have a broad knowledge of Continuous Delivery or direct experience with Octopus Deploy.

I help prospective and existing customers

  • I can explain Octopus Deploy and its value proposition to our customers.
  • I help customers discover if Octopus Deploy is the right tool for them.
  • I educate customers on the best way to meet their goals with Octopus.
  • I pair with senior members of the team to answer customer questions.
  • I advocate on behalf of my customers to other Octopus teams.

Solutions Architect

I am a highly sought-after member of an Octopus team with a proven record of providing world-class guidance to our customers.

I have extensive knowledge of Continuous Delivery or extensive experience with Octopus Deploy.

I teach my team to help prospective and existing customers

  • I train teammates on Octopus features and how they impact customers.
  • I work with teammates on how to best showcase features or solve customer needs.
  • I pair with other members of the team to help them answer customer questions.
  • I help team members advocate on behalf of our customers to other Octopus teams.

I focus on the success of my team and my customers, without the need to boost my ego

  • I add value to my team by being a trusted, proactive supporter of my team and its leadership, and by delivering high-quality work with a minimum of fuss.
  • I seek to understand the real needs of my customers, and I am comfortable building demonstrations and technical recommendations based on those.
  • I recognize problems early and get in and fix them regardless of whose fault it is.
  • I am good at recognizing problems outside the scope of my work and eagerly get involved in improving our product, our environment, and our processes.
  • I happily tackle all tasks, regardless of difficulty, and I support my team by pragmatically solving them.
  • Every venture has mundane tasks, but I'm someone that can be trusted to get them done and get them done right, and usually with a handful of ingenuity.
  • I recognize and accept that change is constant, and my approach allows me to tactfully challenge or confidently adapt, depending on which I deem appropriate.
  • I have proven I can decompose larger requirements into smaller, more manageable pieces to deliver results incrementally and iteratively.
  • I possess writing skills that let me be clear, concise, articulate, and persuasive.

I am a student of my craft

  • I am devoted to learning; it's become a natural part of my life.
  • I am actively introspective and take time to work on my personal and professional development.
  • I happily take responsibility for my own mistakes and learn from the mistakes of others.

Senior Solutions Architect

I am a well-rounded solutions architect and problem solver. I am trusted to autonomously lead people through complex problems with a proven record of delivering ideas from inception to successful completion. A Senior Solutions Architect encompasses all of the qualities listed in Leadership.

I have extensive knowledge of Octopus Deploy and Continuous Delivery.

I am a technical mentor

  • People tend to ask my opinion when solving customer problems because I have the experience of solving various challenges and making wise choices.
  • I am fuelling the team's desire to learn, perhaps by mentoring, running brown-bag sessions, sharing videos/blogs/papers.
  • I can manage difficult conversations and tactfully challenge others, leaving them with a positive impression of myself and Octopus.
  • I can effectively coach people and pass on my knowledge.
  • I am a confident and proficient teacher of my craft.

I help our team focus on delivering value to our customers

  • I am typically the first to take responsibility for reducing waste in our process.
  • I recognize problems and proactively engage with other people to prevent or resolve them quickly.
  • I am comfortable collaborating across teams to influence the product.
  • I provide feedback for feature pitches, provide customer feedback to product teams, and work with support and engineering to prioritize customer issues.

I am investing back into Octopus

  • I am known as someone who looks for opportunities to invest back into Octopus.
  • I am actively involved in the retrospective process, and I am comfortable challenging and coaching my peers.
  • I am mentoring another sales engineer, deliberately helping them to round out their skill set.
  • I am sharing my on-the-job learning and experiences with others so that they can be more effective in their roles, making sure others understand the solution throughout the process.