Microsoft 365 Developer E5 Sandbox Provisioning Issues

[robertwilliamsfrog]

Microsoft 365 Developer E5 Sandbox Provisioning Issues

Hi,

I have been trying to reach the correct support team for issues I've been having trying to create a Microsoft 365 E5 Sandbox

The error I receive is,

Sandbox provisioning is currently disabled due to a technical issue. Please try again in a few days.

( https://developer.microsoft.com/en-us/microsoft-365/profile )

I have just tried to create a sandbox once more and i still received the same error message - It has been a number of weeks, and this still hasn't been resolved

Microsoft 365 support have advised that they cannot assist with this issue and the ticket appears to be passed internally within various Microsoft support teams but with no resolution.

If someone could please point me in the right direction to the support team for Microsoft 365 Developer
or provide an estimate of when Sandbox Provisioning will become available again?

Many Thanks,

[KelBowen]

@robertwilliamsfrog

We do not have a current outage but we are currently hitting our throttling limit (too many requests for the service). Hopefully, we'll raise the limit which should ease things. I'll reply back when I know what the plan is.

We have two scenarios:

1. Tenant creation being throttled/paused due to too many requests in a given time: "Sandbox provisioning is currently disabled due to a technical issue. Please try again in a few days."
2. A UI timeout and you get the error message: "“We can't set up your subscription right now. The service might be unavailable. Please try your request again.” In that case, I believe if you refresh your screen, the tenant should appear.

Hope this helps.
Kelly

[DarylGraves]

Just wanted to confirm that 3 months later, I've just tried to make a Dev account and am experiencing the same issue so can't get anything done.

[pvanberlo]

Still seeing the same issue :(

[DarylGraves]

I found a fix which worked for me. I can't remember for sure what I did as it was a few months ago now but I believe the issue I had was when I was logged in and clicking on the option to create an envrioment from inside my Dashboard area.

If you stay signed in but go to the public home page that everyone can see (not your dashboard) if you try and click the button there, because you're logged in it seems to skip whatever validation it's doing inside the Dashboard and lets you proceed. Or at least did for me!

[dlorych]

Got the same issue, and based on @DarylGraves comment I was able to create new subscription from MS Dev Program landing page

[rupaliagrawal16]

I have the same issue and by luck even if I get through to the first page of entering details I am not getting the code on my mobile to proceed further to create the sandbox

[jgolden-efcg]

@dlorych Where on that landing page did you go?

[dlorych]

@jgolden-efcg in my case (if I remember the flow correctly) the steps were following:

1. access MS Dev Program dashboard - https://developer.microsoft.com/en-us/microsoft-365/profile (authenticate your user if necessary)
2. create new sandbox subscription - this operation didn't work, I got message: Sandbox provisioning is currently disabled due to a technical issue. Please try again in a few days.
3. go to MS Dev Program landing page - https://developer.microsoft.com/en-us/microsoft-365/dev-program and click Join Now button (that will redirect you to the dashboard you've been before in step 1)
4. create new sandbox subscription one more time - this time operation succeeded in my case

[jgolden-efcg]

@dlorych Ahhh, I see.

For me the trick was checking and unchecking some settings boxes, which I found elsewhere. Truly bizarre.

Thanks for following up -- I appreciate it.

[rupaliagrawal16]

I am still getting error

[uThuba]

Hi

I had the same issue. I resolved it by logging in using Incognito/InPrivate mode from my browser.

[rupaliagrawal16]

@uThuba I tried incognito and still error :(

[1i8]

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.
MS-CorrelationId: 00000000-ed13-4d2a-9948-68475874ea4f

Code: 40321

[rupaliagrawal16]

But why it isn't passing security check? What do i need to do to get it pass security check?

…

On Wed, May 10, 2023, 9:36 PM 1i8 ***@***.***> wrote: We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-ed13-4d2a-9948-68475874ea4f Code: 40321 — Reply to this email directly, view it on GitHub <#2990 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A7MWYUW5CK2JJFPNLHDUMB3XFPU4RANCNFSM6AAAAAASJDC26A> . You are receiving this because you commented.Message ID: ***@***.***>

[StarKnightt]

Still facing this issue

[Dola-hub]

I had the same error. I tried to set my vpn to another place (I put Turkey but I think it will work also with other countries) and it worked.

[filiste]

It's the same for me. Tried with two different phone numbers, browser Edge and Firefox. No Vpn. Windows 11 without requirements.

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.
MS-CorrelationId: 00000000-9f2a-4a2d-bb2e-57c6d3c8f549

Code: 40301

[KelBowen]

We’re sorry to hear that you are having issues joining the developer program. There are two possible reasons for this error:

Country-specific outages

We recently had some service issues and many countries were temporarily blocked from joining. This issue has resolved but note the following: Geographic limitations. For technical and security reasons, the Microsoft 365 Developer Program only supports a subset of countries/regions listed here: Microsoft 365 International Availability. We review our supported country list regularly. If you are unable to sign up from your country or region, then it means we do not support it at this time.

Membership benefits

While you can still join the developer program, access to the free Microsoft 365 E5 subscription is currently paused for the short-term while we adjust the qualifications for that benefit.

We’re well aware of the customer pain this is causing. Please be assured we are working to create a solution as quickly as possible. We’ll be rolling out a short-term solution quickly and then implementing more long-term solutions over the next few months.

To stay apprised of changes, please follow our blog.