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Audio not working #12

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jmsalcido opened this issue Sep 9, 2016 · 17 comments
Closed

Audio not working #12

jmsalcido opened this issue Sep 9, 2016 · 17 comments

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@jmsalcido
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I have no audio from the sample healthcare app, is this a recent bug?.
@connelhooley
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Did you resolve this @jmsalcido ? I am able to receive audio, but not send any when I join a meeting anonymously using the GuestJoinMeeting sample.

@rahulyaa
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Could you please confirm if you are muted or not?
The sample may have a bug with the mute state.

Thanks!

From: Connel Hooley [mailto:notifications@github.com]
Sent: Sunday, October 16, 2016 9:34 AM
To: OfficeDev/skype-android-app-sdk-samples skype-android-app-sdk-samples@noreply.github.com
Subject: Re: [OfficeDev/skype-android-app-sdk-samples] Audio not working (#12)

Did you resolve this @jmsalcidohttps://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fjmsalcido&data=01%7C01%7Crahulf%40microsoft.com%7C8a01d45d3c1b42faea9d08d3f5e24e0e%7C72f988bf86f141af91ab2d7cd011db47%7C1&sdata=M5D4Vs%2FoSpqPcdI0no7HqiyDAsonAqTcalIclmj9fRI%3D&reserved=0 ? I am able to receive audio, but not send any when I join a meeting anonymously using the GuestJoinMeeting sample.

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@connelhooley
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I can confirm I was not muted.

  • I created a Meet Now conference using the SfB desktop client.
  • Joined that conference using the GuestJoinMeet app.
  • I joined muted, so I un-muted the anonymous user from the desktop client.
  • I still could not hear the audio from my phone in the desktop client.

I have also tried toggling my mute state using the SDK (via the self participant object). The SfB desktop client reports back my correct mute status as I toggle it in the SDK.

My initial thoughts were that this feature wasn't implemented in the SDK yet or was a hardware issue or a Android version issue.

I'm testing using a Nexus 6P running Android 7 Marshmellow.

@rahulyaa
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Mute is implemented in the SDK and we have tested using the Nexus.
Let me try a few things as well.
I am assuming audio just works fine for you from others apps. Just ruling out a hardware issue…

Thank you!

From: Connel Hooley notifications@github.com
Reply-To: OfficeDev/skype-android-app-sdk-samples reply@reply.github.com
Date: Monday, October 17, 2016 at 1:40 AM
To: OfficeDev/skype-android-app-sdk-samples skype-android-app-sdk-samples@noreply.github.com
Cc: Rahul Fadnavis rahulf@microsoft.com, Comment comment@noreply.github.com
Subject: Re: [OfficeDev/skype-android-app-sdk-samples] Audio not working (#12)

I can confirm I was not muted.

  • I created a Meet Now conference using the SfB desktop client.
  • Joined that conference using the GuestJoinMeet app.
  • I joined muted, so I un-muted the anonymous user from the desktop client.
  • I still could not hear the audio from my phone in the desktop client.

I have also tried toggling my mute state using the SDK (via the self participant object). The SfB desktop client reports back my correct mute status as I toggle it in the SDK.

My initial thoughts were that this feature wasn't implemented in the SDK yet or was a hardware issue or a Android version issue.

I'm testing using a Nexus 6P running Android 7 Marshmellow.

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@connelhooley
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I can confirm I can use the microphone to e.g. do a voice based 'Ok Google' search, so the microphone is functional.

@jmsalcido
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I have not tested if it was updated, but I was not on mute, I could take a
look this week.

On Monday, 17 October 2016, rahulyaa notifications@github.com wrote:

Could you please confirm if you are muted or not?
The sample may have a bug with the mute state.

Thanks!

From: Connel Hooley [mailto:notifications@github.com
javascript:_e(%7B%7D,'cvml','notifications@github.com');]
Sent: Sunday, October 16, 2016 9:34 AM
To: OfficeDev/skype-android-app-sdk-samples <skype-android-app-sdk-
samples@noreply.github.com
javascript:_e(%7B%7D,'cvml','skype-android-app-sdk-samples@noreply.github.com');>

Subject: Re: [OfficeDev/skype-android-app-sdk-samples] Audio not working
(#12)

Did you resolve this @jmsalcido<https://na01.safelinks.protection.outlook.
com/?url=https%3A%2F%2Fgithub.com%2Fjmsalcido&data=01%7C01%
7Crahulf%40microsoft.com%7C8a01d45d3c1b42faea9d08d3f5e24e0e%
7C72f988bf86f141af91ab2d7cd011db47%7C1&sdata=M5D4Vs%
2FoSpqPcdI0no7HqiyDAsonAqTcalIclmj9fRI%3D&reserved=0> ? I am able to
receive audio, but not send any when I join a meeting anonymously using the
GuestJoinMeeting sample.

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@rahulyaa
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We have a new version of the SDK now. Please try this again on the new version. This works for us.
The local participant always joins the meeting muted. to unmute, go to the participants view in the sample and unmute self participant.
Please let me know if this works.

@connelhooley
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Hi @rahulyaa , I have just tried the 0.7.0.3 release. I am seeing the following behaviour in both my own prototype and the GuestMeetingJoin sample (I just downloaded it again so I have the latest version).

Audio does not start at all now when I join the conference anonymously. I join the conference but only via IM. I have linked screenshots below of my desktop client and mobile app.

The end call button in the GuestMeetingJoin also does not work which makes sense as I guess it expects me to be joined via audio but I'm not.

The conference I created was a meet now, on prem, conference.

Desktop client:
https://1drv.ms/i/s!Aj8XEJtTbLMbjCs0m-UFBnc1-Okg

Mobile:
https://1drv.ms/i/s!Aj8XEJtTbLMbjCrIjVtOIvTrQpmm

@rahulyaa
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Hi Connel,

Could you please post the spew that you see in logcat. This will surely help me in isolating the issue.
Does this happen for scheduled conferences too?

Thanks a lot
Rahul

@connelhooley
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I joined a meet now conference with the app. I sent an IM, replied to the IM on my desktop, then pressed the stop call button. The Logcat output is here:
https://1drv.ms/t/s!Aj8XEJtTbLMbjCxKJKQ8JvuhJn4j

The same happened for a scheduled conference. The Logcat output is here:
https://1drv.ms/t/s!Aj8XEJtTbLMbjC5Xth5m1suPxn7C

Thanks
Connel

@rahulyaa
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Perfect. Thanks for the output. Let me look through and will get back to you.

@kacso
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kacso commented Nov 7, 2016

Hi there,
I am experiencing same issue here. I tried with healthcare, guest meeting sample and also with my own example. In each situation in desktop client is shown that I don't have audio and video while chatting is working.
I'm using SDK 0.7.0.3 and also tried on Samsung Galaxy A5 (2016), Samsung Galaxy S5 and Sony Xperia Z3.

Is this limitation of SDK or issue with samples?

Thanks,
Danijel

@rahulyaa
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rahulyaa commented Nov 7, 2016 •
edited

We have identified the issue. We will post an update this week for the App SDK.

Thank you!

@rahulyaa
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rahulyaa commented Nov 9, 2016 •
edited

Hi @connelhooley @jmsalcido ,

We have addressed this issue and updated bits are available on the download site:
https://msdn.microsoft.com/en-us/skype/appsdk/download

Please take a look at the note on the download page.

Let me know if you see issues.

@connelhooley
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Now going to give it a try. Just downloaded it and I think I have the correct version.

The downloaded file name is actually 0.7.0.4 not 0.7.1. I'm hoping they're the same? Screenshot is linked below.
https://1drv.ms/i/s!Aj8XEJtTbLMbjC8fpXZnDC0KqgTv

The readme.txt also says v0.5 just so you know.

@connelhooley
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@rahulyaa can confirm the latest version works as expected. I've tested using both a 365 and on-prem meet now conference.

Thanks
Connel

@rahulyaa
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@connelhooley Thanks for reporting this and verifying.

@ghostring31 ghostring31 mentioned this issue Dec 7, 2016
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@mauropajunior mauropajunior mentioned this issue May 2, 2018
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@4brunu 4brunu mentioned this issue Mar 20, 2019
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4 participants
@jmsalcido @connelhooley @kacso @rahulyaa