Fatal Exception: 'boolean android.app.NotificationChannel.isDeleted() #1291

DaxeshV · 2021-03-13T12:00:14Z

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.app.NotificationChannel.isDeleted()' on a null object reference
at android.os.Parcel.readException(Parcel.java:2035)
at android.os.Parcel.readException(Parcel.java:1975)
at android.app.INotificationManager$Stub$Proxy.getNotificationChannels(INotificationManager.java:1824)
at android.app.NotificationManager.getNotificationChannels(NotificationManager.java:483)
at com.onesignal.NotificationChannelManager.processChannelList(NotificationChannelManager.java:49)
at com.onesignal.OneSignal$5.complete(OneSignal.java:36)
at com.onesignal.OneSignalRemoteParams.processJson(OneSignalRemoteParams.java:10)
at com.onesignal.OneSignalRemoteParams.access$100(OneSignalRemoteParams.java)
at com.onesignal.OneSignalRemoteParams$1.onSuccess(OneSignalRemoteParams.java:2)
at com.onesignal.OneSignalRestClient$5.run(OneSignalRestClient.java:4)
at java.lang.Thread.run(Thread.java:764)

jkasten2 · 2021-03-13T22:23:51Z

@DaxeshV Thanks for reporting, could you provide the following details as well?

Device models with Android version.
Number of crashes and users affected.
Steps to reproduce the crash.

codingbeautifully · 2021-03-15T03:12:38Z

I also encountered this problem.

This is Stack Trace.

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.app.NotificationChannel.isDeleted()' on a null object reference
at android.os.Parcel.createException(Parcel.java:1972)
at android.os.Parcel.readException(Parcel.java:1934)
at android.os.Parcel.readException(Parcel.java:1884)
at android.app.INotificationManager$Stub$Proxy.getNotificationChannels(INotificationManager.java:2158)
at android.app.NotificationManager.getNotificationChannels(NotificationManager.java:568)
at com.onesignal.NotificationChannelManager.processChannelList(NotificationChannelManager.java:236)
at com.onesignal.OneSignal$5.complete(OneSignal.java:1072)
at com.onesignal.OneSignalRemoteParams.processJson(OneSignalRemoteParams.java:188)
at com.onesignal.OneSignalRemoteParams.access$100(OneSignalRemoteParams.java:12)
at com.onesignal.OneSignalRemoteParams$1.onSuccess(OneSignalRemoteParams.java:140)
at com.onesignal.OneSignalRestClient$5.run(OneSignalRestClient.java:270)
at java.lang.Thread.run(Thread.java:764)

Details

Device models with Android version.

100% are oppo phones

79% oppo phone versions are Android 9.
21% oppo phone versions are Android 8.

Number of crashes and users affected.

This issue has 396 crash events affecting 14 users.

Steps to reproduce the crash.

We don't have oppo phones so we can't reproduce the crash.

es0329 · 2021-03-25T13:29:22Z

On March 25th 2021, this issue began appearing in 68 crash events impacting 3 users
100% of occurrences are observed on Oppo devices running API 28 (Android 9)
The effected release of our app depends on OneSignal-Android-SDK version 3.15.3
Steps to reproduce are unknown

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.app.NotificationChannel.isDeleted()' on a null object reference
       at android.os.Parcel.createException(Parcel.java:1972)
       at android.os.Parcel.readException(Parcel.java:1934)
       at android.os.Parcel.readException(Parcel.java:1884)
       at android.app.INotificationManager$Stub$Proxy.getNotificationChannels(INotificationManager.java:2158)
       at android.app.NotificationManager.getNotificationChannels(NotificationManager.java:568)
       at com.onesignal.NotificationChannelManager.processChannelList(NotificationChannelManager.java:236)
       at com.onesignal.OneSignal$5.complete(OneSignal.java:1071)
       at com.onesignal.OneSignalRemoteParams.processJson(OneSignalRemoteParams.java:188)
       at com.onesignal.OneSignalRemoteParams.access$100(OneSignalRemoteParams.java:12)
       at com.onesignal.OneSignalRemoteParams$1.onSuccess(OneSignalRemoteParams.java:140)
       at com.onesignal.OneSignalRestClient$5.run(OneSignalRestClient.java:270)
       at java.lang.Thread.run(Thread.java:764)

jennantilla · 2021-03-27T00:58:51Z

Hi @DaxeshV

Looking at your stack trace, are you doing anything with notification channels?

According to other reports, this is crash appears to be specific to Android 8+ Oppo devices. Is that the case with you as well? If so have you attempted to address this issue with the device manufacturer?

A potential workaround you could try is not initializing OneSignal on Oppo devices.

String deviceName = android.os.Build.MODEL;
String deviceMan = android.os.Build.MANUFACTURER;

If you have any additional info that hasn't been provided previously, please share here.

DaxeshV · 2021-03-29T14:27:57Z

Hi @DaxeshV

Looking at your stack trace, are you doing anything with notification channels?

According to other reports, this is crash appears to be specific to Android 8+ Oppo devices. Is that the case with you as well? If so have you attempted to address this issue with the device manufacturer?

A potential workaround you could try is not initializing OneSignal on Oppo devices.
String deviceName = android.os.Build.MODEL;
String deviceMan = android.os.Build.MANUFACTURER;
If you have any additional info that hasn't been provided previously, please share here.

In my side crash report showing 180 crash happen within 48 hrs and 50 % Xiaomi devices , 42 % OPPO and 8 % Samsung devices. In android 8 98% crash and android 9 have 2% Crash happen. All are non rooted devices. Before it working fine crash start in 4.2.0 version.

Please check below link of firebase crash report.
https://prnt.sc/10z222p
https://prnt.sc/10z232f

rgomezp · 2021-03-30T22:54:53Z

@Jeasmine, @jkasten2 coming from here.

From a surface-level it seems that the OneSignal Notification Manager is tracking references to channels that at some point get deleted and are thus null.

ramanbindal · 2021-04-09T05:36:56Z

hi @rgomezp , do we have any fix to this issue yet?

rgomezp · 2021-04-09T20:07:03Z

Howdy,
Nothing yet. Thanks for your patience.

janbolat · 2021-04-10T05:44:41Z

We have the same problem (NotificationChannelManager.java:236).
Try/catch maybe? :)

ZakariaEsbaiy · 2021-04-11T18:37:08Z

This issue has 85 crash events affecting 2 users for the last 2 hours

Stack trace:
Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.app.NotificationChannel.isDeleted()' on a null object reference
at android.os.Parcel.createException(Parcel.java:1972)
at android.os.Parcel.readException(Parcel.java:1934)
at android.os.Parcel.readException(Parcel.java:1884)
at android.app.INotificationManager$Stub$Proxy.getNotificationChannels(INotificationManager.java:2158)
at android.app.NotificationManager.getNotificationChannels(NotificationManager.java:568)
at com.onesignal.NotificationChannelManager.processChannelList(NotificationChannelManager.java:53)
at com.onesignal.OneSignal$5.complete(OneSignal.java:53)
at com.onesignal.OneSignalRemoteParams.processJson(OneSignalRemoteParams.java:53)
at com.onesignal.OneSignalRemoteParams.access$100(OneSignalRemoteParams.java:53)
at com.onesignal.OneSignalRemoteParams$1.onSuccess(OneSignalRemoteParams.java:53)
at com.onesignal.OneSignalRestClient$5.run(OneSignalRestClient.java:4)
at java.lang.Thread.run(Thread.java:764)

Caused by android.os.RemoteException
Caused by android.os.RemoteException: Remote stack trace:
at com.android.server.notification.RankingHelper.getNotificationChannels(RankingHelper.java:1135)
at com.android.server.notification.NotificationManagerService$10.getNotificationChannels(NotificationManagerService.java:2613)
at android.app.INotificationManager$Stub.onTransact(INotificationManager.java:432)
at com.android.server.notification.NotificationManagerService$10.onTransact(NotificationManagerService.java:2094)
at android.os.Binder.execTransact(Binder.java:731)

Device status: 93% In background

Device:
Brand:OPPO
Model:A1k
Orientation: Portrait
RAM free: 704.46 MB
Disk free: 2.8 GB

Operating System:
Version:9
Orientation: Portrait
Rooted:No
Crash Date:11 Apr 2021, 18:17:08

novanto · 2021-04-13T09:51:43Z

I'm getting same errors with others. Looks like it's specific on Oppo Devices - specifically on A1K. Error stack trace same as above so I'm not attaching the stack traces.

DaxeshV · 2021-04-15T05:03:42Z

@Jeasmine don't forgot we subscribe paid plan of one signal. and this typo of issue not accepted. Humble request please fix this issue asap.

Jeasmine · 2021-04-23T19:16:00Z

We had the fix released under https://github.com/OneSignal/OneSignal-Android-SDK/releases/tag/4.3.1

janbolat · 2021-06-07T10:29:33Z

@Jeasmine Do you have any plans to port it to 3.x?

jkasten2 · 2021-06-07T19:33:34Z

@janbolat Are there any blockers for you to update to the latest 4.x.x branch of the OneSignal-Android-SDK? If so feel free to create an issue and at me and I can follow up.
For most projects it only takes a few steps to upgrade to the latest by following this guide:
https://documentation.onesignal.com/docs/step-by-step-android-native-3x-to-400-upgrade-guide

We are minimizing the number of fixes for the 3.x.x branch to critical issues that are widespread and security fixes. Since this is affecting a limited number of specific Oppo devices on a specific ROM version we are not planning to backport the fix from 4.x.x to 3.x.x.

janbolat · 2021-06-08T03:19:22Z

@jkasten2 Thank you.
Will update to 4.x

Jeasmine · 2021-06-30T22:37:40Z

Fix released under https://github.com/OneSignal/OneSignal-Android-SDK/releases/tag/4.3.1

jennantilla added Compatibility Issue Help Wanted labels Mar 26, 2021

sync-by-unito bot assigned Jeasmine Mar 30, 2021

rgomezp mentioned this issue Mar 31, 2021

[CRASH][ANDROID] Attempt to invoke virtual method 'boolean android.app.NotificationChannel.isDeleted()' on a null object reference OneSignal/react-native-onesignal#1150

Closed

Jeasmine closed this as completed Jun 30, 2021

teresayen mentioned this issue Jan 3, 2022

[APP-31602] apply catch exception with deleting channel 17media/OneSignal-Android-SDK#12

Closed

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Fatal Exception: 'boolean android.app.NotificationChannel.isDeleted() #1291

Fatal Exception: 'boolean android.app.NotificationChannel.isDeleted() #1291

DaxeshV commented Mar 13, 2021 •

edited by sync-by-unito bot

jkasten2 commented Mar 13, 2021

codingbeautifully commented Mar 15, 2021 •

edited

es0329 commented Mar 25, 2021

jennantilla commented Mar 27, 2021

DaxeshV commented Mar 29, 2021 •

edited

rgomezp commented Mar 30, 2021 •

edited

ramanbindal commented Apr 9, 2021

rgomezp commented Apr 9, 2021

janbolat commented Apr 10, 2021

ZakariaEsbaiy commented Apr 11, 2021 •

edited

novanto commented Apr 13, 2021

DaxeshV commented Apr 15, 2021

Jeasmine commented Apr 23, 2021

janbolat commented Jun 7, 2021

jkasten2 commented Jun 7, 2021

janbolat commented Jun 8, 2021

Jeasmine commented Jun 30, 2021

Fatal Exception: 'boolean android.app.NotificationChannel.isDeleted() #1291

Fatal Exception: 'boolean android.app.NotificationChannel.isDeleted() #1291

Comments

DaxeshV commented Mar 13, 2021 • edited by sync-by-unito bot

jkasten2 commented Mar 13, 2021

codingbeautifully commented Mar 15, 2021 • edited

es0329 commented Mar 25, 2021

jennantilla commented Mar 27, 2021

DaxeshV commented Mar 29, 2021 • edited

rgomezp commented Mar 30, 2021 • edited

ramanbindal commented Apr 9, 2021

rgomezp commented Apr 9, 2021

janbolat commented Apr 10, 2021

ZakariaEsbaiy commented Apr 11, 2021 • edited

novanto commented Apr 13, 2021

DaxeshV commented Apr 15, 2021

Jeasmine commented Apr 23, 2021

janbolat commented Jun 7, 2021

jkasten2 commented Jun 7, 2021

janbolat commented Jun 8, 2021

Jeasmine commented Jun 30, 2021

DaxeshV commented Mar 13, 2021 •

edited by sync-by-unito bot

codingbeautifully commented Mar 15, 2021 •

edited

DaxeshV commented Mar 29, 2021 •

edited

rgomezp commented Mar 30, 2021 •

edited

ZakariaEsbaiy commented Apr 11, 2021 •

edited