Remedy Ticketing Plugin

This plugin provides a ticketing iterface for BMC Remedy ITSM.

Installation

1. Download the opennms-remedy-ticketing-plugin.kar file from the latest release, and put it in your $OPENNMS_HOME/deploy/ directory.
2. SSH into the Karaf shell: ssh -p 8101 admin@localhost
3. Load the Remedy ticketing feature, using the command: feature:install remedy-ticketing

Configuration

Once loaded, the default configuration will be written to $OPENNMS_HOME/etc/org.opennms.plugins.opa.ticketing.remedy.cfg. You may either edit the file directly, or use the config:edit command in Karaf:

config:edit org.opennms.plugins.opa.ticketing.remedy
config:property-set locale en_UK
config:update