Thumbnail seems broken

[GearTheWorld]

Describe the bug
When I import media (.mp4) H.264 the thumbnail shown in the project files is hard to describe but small in the upper left corner with some kind of little boxes at the bottom. I tried to see thumbnail in many different apps including Windows and all shows correctly so I can only assume that it's not the clip but I may be wrong.

Steps to reproduce the behavior:
1.Open OpenShot, In my case the Daily Build
2.Import files
3.Look at the thumbnail

Expected behavior
I would expect to see a clear thumbnail full in the square not just a part of it

System Details

• OpenShot Version: 3.1.1
• libopenshot Version: 0.3.2
• Platform: Windows-10-10.0.22621
• Processor: Intel64 Family 6 Model 154 Stepping 3, GenuineIntel
• Machine: AMD64
• Python version: 3.8.9
• Qt5 version: 5.15.2
• PyQt5 version: 5.15.4
• Qt Detected Languages: ['en-GB', 'en-US']
• LANG Environment Variable:
• LOCALE Environment Variable:
• Daily Build: Skipped this step

Log Files

• openshot-qt.log (11 KB)
• libopenshot.log: File too small or empty (not uploaded)

Exception / Stacktrace
No stacktrace found in log files

Screenshots (Optional)

[Colorjet3]

I am unable to replicate this issue. Let's give this a try:

1. Close OpenShot if running.
2. Go to Add or Remove Programs and uninstall OpenShot.
3. Make a backup of c:\users\username.openshot_qt folder. Save this for a while while we are debugging.
4. Delete c:\users\username.openshot_qt folder.
5. Go to openshot.org/download/#daily and download the latest DEV Daily Build #11796 (I am assuming that you are running 64bit).
6. Install OpenShot and start it.
7. Import one of your .mp4 files and see if it is any better.

[GearTheWorld]

Hi, thanx for your reply. I did all the recommended steps and I still see the thumbnail like this : [A screenshot of a video editing program Description automatically generated] Here's the clip : Clip<https://1drv.ms/v/s!An1rIwX-z1ZwmJghdFoVUs6dbF6cpg?e=zotrUm> From: Colorjet3 ***@***.***> Sent: Tuesday, March 12, 2024 8:46 AM To: OpenShot/openshot-qt ***@***.***> Cc: Marc Roussel ***@***.***>; Author ***@***.***> Subject: Re: [OpenShot/openshot-qt] Thumbnail seems broken (Issue #5477) I am unable to replicate this issue. Let's give this a try: 1. Close OpenShot if running. 2. Go to Add or Remove Programs and uninstall OpenShot. 3. Make a backup of c:\users\username.openshot_qt folder. Save this for a while while we are debugging. 4. Delete c:\users\username.openshot_qt folder. 5. Go to openshot.org/download/#daily and download the latest DEV Daily Build #11796 (I am assuming that you are running 64bit). 6. Install OpenShot and start it. 7. Import one of your .mp4 files and see if it is any better. — Reply to this email directly, view it on GitHub<#5477 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ACBXA6H22X4KZGSTFUOU73DYXZT57AVCNFSM6AAAAABERHTLGWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOBZG43DKMRRHA>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>