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revit creashes when launch okpy #225

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tjxme opened this issue Oct 18, 2023 · 16 comments
Closed

revit creashes when launch okpy #225

tjxme opened this issue Oct 18, 2023 · 16 comments
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bug Something isn't working needs investigation issue / topic that needs more investigation in order to decide what action to take. OkPy

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@tjxme
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tjxme commented Oct 18, 2023

Describe the bug
it works very well last week, however this week, whenever i open Okpy, my revit crashes on the Okpy launching interface.

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image

Desktop (please complete the following information):

  • OS: windows 10
  • Revit Version : 2024.1.1
  • Dynamo Version : 1.7.2
  • Orkestra Version :
@tjxme
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tjxme commented Oct 18, 2023

image
also got this

@MostafaElAyoubi
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hey there @tjxme !
Thank you for reporting.
Have you udpated Orkestra since last week? Or is it the exact same setup ?

@MostafaElAyoubi MostafaElAyoubi added bug Something isn't working OkPy needs investigation issue / topic that needs more investigation in order to decide what action to take. labels Oct 18, 2023
@tjxme
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tjxme commented Oct 19, 2023 via email

@MostafaElAyoubi
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can you please try running a repair of the 1.7.2 install and see if it makes any difference? If not, let's schedule a call so we can take a closer look. reach out to support@orkestra.online .

@tjxme
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tjxme commented Oct 22, 2023

can you please try running a repair of the 1.7.2 install and see if it makes any difference? If not, let's schedule a call so we can take a closer look. reach out to support@orkestra.online .

thanks for your quick reply, yea, i even tried with my personal computer, still not working.

@MostafaElAyoubi
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Oh so it's not isolated to a single machine. That's extremely odd.Just to be sure, does it happen when opening OkPy? or when trying to open an OkPy tool?

@tjxme
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tjxme commented Oct 22, 2023 via email

@MostafaElAyoubi
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MostafaElAyoubi commented Oct 23, 2023

alright! that makes more sens. then this is likely due to the tool file getting corrupt somehow. If that's okay with you, you can share the .okpy tool here or send it to support@orkestra.online. We'll likely be able to recover it for you + it'll help us identify how this could happen so we can prevent it!

@tjxme
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tjxme commented Oct 23, 2023 via email

@MostafaElAyoubi
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the OkPy tools get saved as files with the ".okpy" extension. You'd just have to locate it where you have saved it and share the .okpy file.

@tjxme
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tjxme commented Oct 23, 2023

Oh wait, I don't have any of my tool setup on the new computer and still not working. Sorry, Which .okpy file are you talking about? Is there a log file will be saved as .okpy?

@tjxme
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tjxme commented Oct 23, 2023

It crashes at the moment okpy interface comes up.

@tjxme
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tjxme commented Oct 23, 2023

alright! that makes more sens. then this is likely due to the tool file getting corrupt somehow. If that's okay with you, you can share the .okpy tool here or send it to support@orkestra.online. We'll likely be able to recover it for you + it'll help us identify how this could happen so we can prevent it!

Sorry I mean when I open okpy addin

@MostafaElAyoubi
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Please reach out through support@orkestra.online so we can look at it together. We don't have enough information the identify the issue.

@tjxme
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tjxme commented Oct 23, 2023

Done. Sent an email

@MostafaElAyoubi
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Fixed in 1.8.0

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Labels
bug Something isn't working needs investigation issue / topic that needs more investigation in order to decide what action to take. OkPy
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