issue template added

faq/get_support.rst

@@ -1,3 +1,4 @@
+===========
 Get Support
 ===========
 
@@ -9,4 +10,29 @@ To seek out help, join Particl's **Help channel** on
 * `Telegram <https://t.me/particlhelp>`_ 
 * `Element <https://app.element.io/#/room/#particlhelp:matrix.org>`_
 
-where the Particl community and team will assist you.
+where the Particl community and team will assist you.
+
+Help us a bit
+-------------
+
+If you happen to report an issue on any of the support channels listed above, do help us a bit by following the following scheme.
+
+.. code-block:: none 
+
+	**What is your environment?**
+
+	    - Operating System/Version: [e.g. Windows 11]
+	    - Particl Client/Version: [e.g. Desktop 3.1.1]
+
+	**What did you do and what do you expect?**
+
+	    - Try to explain the facts in short, coherent sentences.
+	    - Try to go one by one if you have multiple problems.
+
+	**Add additional evidence if needed.**
+
+		Note: Don't post the logfiles in the chats. It can contain sensible data you may want to keep private. 
+
+	    - screenshots
+	    - debug.log
+	    - market.log