[BUG] - UNRAID - There are no servers available!

[funnelcloudservices]

Checks

• I have searched the existing issues for a similar bug and it does not exist!

PlexRipper version

v0.14.0

Platform

Unraid

Browsers

Google Chrome, Brave

Description

I can access PlexRipper and can do all the setup steps as well as successfully add my plex account but no servers show up. There should be 3. I see no errors in the logfile

Reproduction steps

After I complete the "add plex account" setup it asks me to do it again.  Servers never show up.

I am running a Plex server on the same machine as well as two servers remotely.

Screenshots

![DESCRIPTION](LINK.png)

Logs

text  error  warn  system  array  login  


07:27:10 [Debug] [RefreshAccessiblePlexServersJob.Execute:24] => Executing job: {NameOfRefreshAccessiblePlexServersJob)} for {NameOfPlexAccountId)} with id: RefreshAccessiblePlexServersJob

07:27:10 [Debug] [PlexServerService.RefreshAccessiblePlexServersAsync:208] => Refreshing Plex servers for PlexAccount: 1

07:27:10 [Information] [PlexApiService.GetPlexApiTokenAsync:324] => Plex AuthToken was still valid, using from local DB

07:27:10 [Debug] [PlexApiClient.SendRequestAsync:58] => Sending request to: https://plex.tv/api/v2/resources?X-Plex-Token=********************-Plex-Client-Identifier=Chrome

07:27:10 [Debug] [RestSharpExtensions.ToResponseResult:92] => 
 - Metadata:
 -- StatusCode - 200

07:28:18 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

07:28:18 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

07:29:38 [Information] [PlexRipperHost.Setup:18] => Currently running on Linux

07:29:38 [Information] [PlexRipperDbContext.Setup:173] => Setting up the PlexRipper database

07:29:40 [Information] [PlexRipperDbContext.Setup:179] => Attempting to migrate database

07:29:40 [Information] [PlexRipperDbContext.Setup:196] => Database was successfully connected!

07:29:40 [Information] [PlexRipperDbContext.Setup:197] => Database connected at: /Config/PlexRipperDB.db

07:29:40 [Information] [Startup..ctor:20] => PlexRipper running in Production mode

07:29:40 [Debug] [PlexRipperHost.Setup:31] => Setting up Autofac Containers

07:29:41 [Information] [Quartz.DBConnectionManager:0] => Registering datasource 'default' with db provider: 'Quartz.Impl.AdoJobStore.Common.DbProvider'

07:29:41 [Information] [Quartz.StdSchedulerFactory:0] => Using object serializer: Quartz.Simpl.JsonObjectSerializer, Quartz.Serialization.Json

07:29:41 [Information] [Quartz.StdSchedulerFactory:0] => Using custom data access locking (synchronization): Quartz.Impl.AdoJobStore.UpdateLockRowSemaphore

07:29:41 [Information] [Quartz.SchedulerSignalerImpl:0] => Initialized Scheduler Signaller of type: Quartz.Core.SchedulerSignalerImpl

07:29:41 [Information] [Quartz.QuartzScheduler:0] => Quartz Scheduler created

07:29:41 [Information] [Quartz.QuartzScheduler:0] => JobFactory set to: Autofac.Extras.Quartz.AutofacJobFactory

07:29:41 [Information] [Quartz.JobStoreTX:0] => With SQLite we need to set AcquireTriggersWithinLock to true, changing

07:29:41 [Information] [Quartz.JobStoreTX:0] => Detected usage of SQLiteDelegate - defaulting 'txIsolationLevelSerializable' to 'true'

07:29:41 [Information] [Quartz.JobStoreTX:0] => Successfully validated presence of 10 schema objects

07:29:41 [Information] [Quartz.JobStoreTX:0] => JobStoreTX initialized.

07:29:41 [Information] [Quartz.StdSchedulerFactory:0] => Quartz Scheduler 3.5.0.0 - 'PlexRipper Scheduler' with instanceId 'NON_CLUSTERED' initialized

07:29:41 [Information] [Quartz.StdSchedulerFactory:0] => Using thread pool 'Quartz.Simpl.DefaultThreadPool', size: 10

07:29:41 [Information] [Quartz.StdSchedulerFactory:0] => Using job store 'Quartz.Impl.AdoJobStore.JobStoreTX', supports persistence: True, clustered: False

07:29:41 [Information] [Boot.WaitForStartAsync:55] => Initiating boot process

07:29:41 [Information] [ConfigManager.Setup:44] => Checking if PlexRipperSettings.json exists at /Config

07:29:41 [Information] [ConfigManager.Setup:51] => Config directory exists, will use /Config

07:29:41 [Information] [ConfigManager.LoadConfig:77] => Loading user config settings now

07:29:41 [Information] [ConfigManager.LoadConfig:97] => UserSettings were loaded successfully!

07:29:41 [Debug] [SchedulerService.SetupListeners:61] => Setting up Quartz listeners

07:29:41 [Information] [SchedulerService.SetupAsync:42] => Starting Quartz Scheduler

07:29:41 [Information] [Quartz.JobStoreTX:0] => Freed 0 triggers from 'acquired' / 'blocked' state.

07:29:41 [Information] [Quartz.JobStoreTX:0] => Recovering 0 jobs that were in-progress at the time of the last shut-down.

07:29:41 [Information] [Quartz.JobStoreTX:0] => Recovery complete.

07:29:41 [Information] [Quartz.JobStoreTX:0] => Removed 0 'complete' triggers.

07:29:41 [Information] [Quartz.JobStoreTX:0] => Removed 0 stale fired job entries.

07:29:41 [Information] [Quartz.QuartzScheduler:0] => Scheduler PlexRipper Scheduler_$_NON_CLUSTERED started.

07:29:41 [Information] [Boot.WaitForStartAsync:66] => Finished Initiating boot process

07:29:41 [Warning] [Microsoft.FileSystemXmlRepository:0] => Storing keys in a directory '/root/.aspnet/DataProtection-Keys' that may not be persisted outside of the container. Protected data will be unavailable when container is destroyed.

07:29:42 [Information] [Microsoft.Lifetime:0] => Now listening on: http://[::]:7000

07:29:42 [Information] [Boot.OnStarted:75] => Boot.OnStarted has been called

07:30:05 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

07:30:05 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

07:34:08 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

07:34:08 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

07:34:12 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

07:34:12 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

07:34:26 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

07:34:26 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

07:34:40 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

07:34:40 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

07:36:48 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

07:36:48 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

07:36:55 [Debug] [RefreshAccessiblePlexServersJob.Execute:24] => Executing job: {NameOfRefreshAccessiblePlexServersJob)} for {NameOfPlexAccountId)} with id: RefreshAccessiblePlexServersJob

07:36:55 [Debug] [PlexServerService.RefreshAccessiblePlexServersAsync:208] => Refreshing Plex servers for PlexAccount: 1

07:36:55 [Information] [PlexApiService.GetPlexApiTokenAsync:324] => Plex AuthToken was still valid, using from local DB

07:36:55 [Debug] [PlexApiClient.SendRequestAsync:58] => Sending request to: https://plex.tv/api/v2/resources?X-Plex-Token=*********************-Plex-Client-Identifier=Chrome

07:36:56 [Debug] [RestSharpExtensions.ToResponseResult:92] => 
 - Metadata:
 -- StatusCode - 200

[stromvirvel]

I have the same issue. @funnelcloudservices do you happen to have MFA enabled on your account?

[funnelcloudservices]

do you happen to have MFA enabled on your account?

Nope, it is turned off.

[Scottybegood]

I'm having the same issue but I have this great line in my logs:
"00:30:50 [Error] [Microsoft.Kestrel:0] => Connection id "0HN1D3NMOMB8R", Request id "0HN1D3NMOMB8R:00000017": An unhandled exception was thrown by the application"
Same version.

[Arrheniu2]

same here :(

[JasonLandbridge]

Hey sorry for the delay everyone, I will look into it this week!

If you wanna help, can you send your account credentials to plexripper@protonmail.com so I can make sure my fix works? I will just use it for testing and nothing else, thanks!

[Arrheniu2]

Hey sorry for the delay everyone, I will look into it this week!

If you wanna help, can you send your account credentials to plexripper@protonmail.com so I can make sure my fix works? I will just use it for testing and nothing else, thanks!

ive sent you credential and logs, thanks

[xmutantson]

Has there been any update on this? Everything was working for a while but then today I started the image on a different server and after adding my account, the dialog box that appears which scans the servers just isn't triggering. I can see from the logs that something is happening when I hit refresh on my account in the top right of the main plexripper UI, but it still says I haven't got any servers associated with my account. I can go to the URL that is seemingly being fetched by "[PlexApiClient.SendRequestAsync:58]" and I get an XML file showing what I expect to see. I can email that if needed. Also, I found the dev image but it has all sorts of problems currently (don't know what I expected to be honest) and so I'm using the regular stable one.

05:04:13 [Information] [PlexRipperHost.Setup:18] => Currently running on "Linux"

05:04:15 [Debug] [PlexRipperHost.Setup:31] => Setting up Autofac Containers
xRipper database

05:04:15 [Information] [PlexRipperDbContext.Setup:179] => Attempting to migrate database

05:04:15 [Information] [PlexRipperDbContext.Setup:196] => Database was successfully connected!

05:04:15 [Information] [PlexRipperDbContext.Setup:197] => Database connected at: /Config/PlexRipperDB.db

05:04:15 [Information] [Startup..ctor:20] => PlexRipper running in Production mode

05:04:16 [Information] [Quartz.DBConnectionManager:0] => Registering datasource 'default' with db provider: 'Quartz.Impl.AdoJobStore.Common.DbProvider'

05:04:16 [Information] [Quartz.StdSchedulerFactory:0] => Using object serializer: Quartz.Simpl.JsonObjectSerializer, Quartz.Serialization.Json

05:04:16 [Information] [Quartz.StdSchedulerFactory:0] => Using custom data access locking (synchronization): Quartz.Impl.AdoJobStore.UpdateLockRowSemaphore

05:04:16 [Information] [Quartz.SchedulerSignalerImpl:0] => Initialized Scheduler Signaller of type: Quartz.Core.SchedulerSignalerImpl

05:04:16 [Information] [Quartz.QuartzScheduler:0] => Quartz Scheduler created

05:04:16 [Information] [Quartz.QuartzScheduler:0] => JobFactory set to: Autofac.Extras.Quartz.AutofacJobFactory

05:04:16 [Information] [Quartz.JobStoreTX:0] => With SQLite we need to set AcquireTriggersWithinLock to true, changing

05:04:16 [Information] [Quartz.JobStoreTX:0] => Detected usage of SQLiteDelegate - defaulting 'txIsolationLevelSerializable' to 'true'

05:04:16 [Information] [Quartz.JobStoreTX:0] => Successfully validated presence of 10 schema objects

05:04:16 [Information] [Quartz.JobStoreTX:0] => JobStoreTX initialized.

05:04:16 [Information] [Quartz.StdSchedulerFactory:0] => Quartz Scheduler 3.5.0.0 - 'PlexRipper Scheduler' with instanceId 'NON_CLUSTERED' initialized

05:04:16 [Information] [Quartz.StdSchedulerFactory:0] => Using thread pool 'Quartz.Simpl.DefaultThreadPool', size: 10

05:04:16 [Information] [Quartz.StdSchedulerFactory:0] => Using job store 'Quartz.Impl.AdoJobStore.JobStoreTX', supports persistence: True, clustered: False

05:04:16 [Information] [Quartz.JobStoreTX:0] => Freed 0 triggers from 'acquired' / 'blocked' state.

05:04:16 [Information] [Quartz.JobStoreTX:0] => Recovering 0 jobs that were in-progress at the time of the last shut-down.

05:04:16 [Information] [Quartz.JobStoreTX:0] => Recovery complete.

05:04:16 [Information] [Quartz.JobStoreTX:0] => Removed 0 'complete' triggers.

05:04:16 [Information] [Quartz.JobStoreTX:0] => Removed 0 stale fired job entries.

05:04:1
05:11:46 [Debug] [RestSharpExtensions.ToResponseResult:92] =>
 - Metadata:
 -- StatusCode - 200
] [Boot.WaitForStartAsync:66] => Finished Initiating boot process

05:04:17 [Information] [Boot.OnStarted:75] => Boot.OnStarted has been called

05:04:18 [Debug] [PlexAccountService.GetAllPlexAccountsAsync:172] => Returning all PlexAccounts

05:04:18 [Debug] [PlexAccountController.GetAllAccounts:38] => Returned 1 accounts

05:11:46 [Debug] [RefreshAccessiblePlexServersJob.Execute:24] => Executing job: {NameOfRefreshAccessiblePlexServersJob)} for {NameOfPlexAccountId)} with id: RefreshAccessiblePlexServersJob

05:11:46 [Debug] [PlexServerService.RefreshAccessiblePlexServersAsync:208] => Refreshing Plex servers for PlexAccount: 1

05:11:46 [Information] [PlexApiService.GetPlexApiTokenAsync:324] => Plex AuthToken was still valid, using from local DB

05:11:46 [Debug] [PlexApiClient.SendRequestAsync:58] => Sending request to: "https://plex.tv/api/v2/resources?X-Plex-Token=**********-Plex-Client-Identifier=Chrome"

[Gabe2K5]

I have the same issue running the docker in both unraid, and docker desktop on windows. I successfully authenticate my account, but I get no servers available on the main page.

log20240615.txt

[JasonLandbridge]

Due to the age of this issue I'm closing it as a big update (0.15-0.17) with a years worth of updates and fixes has been released. Please let me know if this is still an issue!

[Gabe2K5]

Just updated the docker on unraid and successfully re-authenticated my credentials. The issue remains.

[JasonLandbridge]

@Gabe2K5 Could you send me your credentials to plexripper@protonmail.com so i can take a look?

[JasonLandbridge]

Closing as this should have been fixed now

[funnelcloudservices]

This started working for me on V18.0. I did have to delete and re-add my account info to make it work.