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500 Internal Server Error #10

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KeithIMyers opened this issue Feb 16, 2016 · 38 comments
Closed

500 Internal Server Error #10

KeithIMyers opened this issue Feb 16, 2016 · 38 comments

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@KeithIMyers
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Good Afternoon,
Upon installing this plugin, I see the option under the WHM plugin manager for "Letsencrypt" however I get a 500 server error after selecting it. Any advice?

Internal Server Error

500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 255 when it ended.

@Prajithp
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Could you please run this script from command line and paste the result here? so that I can assist you further on this.

/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl

@KeithIMyers
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root@srv1 [~]# /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
Status: 400 Bad request
Content-Type: application/text; charset=ISO-8859-1

@Prajithp
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this looks fine, could you please access whm=>letsencrypt and share the cpanel error log file? so that I can check and assist you.

@KeithIMyers
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Here you go

malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "\n<ht...") at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 171.
[2016-02-18 10:18:33 -0500] info [cpsrvd] Internal Server Error: "GET /cpsessXXXXXXXXXXXX/cgi/letsencrypt/letsencrypt.pl HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 255 when it ended.

(Removed the Session Token)

@dochardi
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Hello I have the same issus that are what the cpanel error log say

CDB_File could not be loaded. You may see pages in English rather than in your desired locale at /usr/local/cpanel/Cpanel/Locale/Utils.pm line 11.
Can't use an undefined value as an ARRAY reference at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 128.
[2016-02-26 23:07:10 +0100] info [cpsrvd] Internal Server Error: "GET /cpsess******/cgi/letsencrypt/letsencrypt.pl HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 2 when it ended.

@dochardi
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dochardi commented Mar 2, 2016

Hello,

Any infos about how to fix that issus?

@ashworthconsulting
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Just got the error, actually. Most of our servers are CentOS 6 or 7, but I just tried on CentOS 5 and that produced the 500 error. Here are details. Log to follow shortly to your email @Prajithp

Internal Server Error

500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 2 when it ended.
cpsrvd/11.54.0.17 Server at ___________

@ashworthconsulting
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# /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
Status: 400 Bad request
Content-Type: application/text; charset=ISO-8859-1

Access denied

@ashworthconsulting
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I should note, however, that SNI isn't available on CentOS 5. At least I believe that's still the case.

So maybe this is futile on this server.

Prajithp pushed a commit that referenced this issue Mar 3, 2016
@Prajithp
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Prajithp commented Mar 3, 2016

@KeithIMyers @ashworthconsulting @dochardi , Could you please upgrade to latest release and see how it works? both mentioned issues has been fixed.

@ashworthconsulting
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@Prajithp For me, at least...on CentOS 5 it wouldn't matter, right? Because I'd need to assign each SSL domain to a static IP address. I don't think SNI is on v5, and if it is not, I think I'd be a tad out of luck on that particular server (with no way to upgrade to v6 for that matter...the sites need to be migrated).

@Prajithp
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Prajithp commented Mar 3, 2016

Yes CentOS 5 doesn't support SNI. But, if you have domains with dedicated ip, you can still assign letsencrypt ssl certificate using this.

@dochardi
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dochardi commented Mar 7, 2016

We can confirme that the laste update fix the 500 error

@KeithIMyers
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In my case, the latest update did not fix it for me (CentOS 6.7)

On Mon, Mar 7, 2016 at 12:22 PM, Kai notifications@github.com wrote:

We can confirme that the laste update fix the 500 error


Reply to this email directly or view it on GitHub
#10 (comment)
.

[image: --]
Keith I Myers
[image: http://]http://KMyers.me
+Keith I Myers http://plus.kmyers.me/
Mobile : (305)-929-3475

@Prajithp
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Prajithp commented Mar 8, 2016

@KeithIMyers Could you please share the cpanel error log with me?

@HoustonDad
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Just installed this on my personal system, getting 500 ISE as well.

Internal Server Error
500
No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 255 when it ended.

error_log:

Server Error from 127.0.0.1: HTTP/1.1 403 Forbidden Access denied
Server Error from 127.0.0.1: HTTP/1.1 403 Forbidden Access denied
[2016-03-08 08:51:38 -0600] info [cpsrvd] Internal Server Error: "GET /cpsess6043162791/cgi/letsencrypt/letsencrypt.pl HTTP/1.1" 500 No response from subprocess (/u
sr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 255 when it ended.
[pid 30086] 08:52:28 write(3, "POST /json-api/fetch_ssl_vhosts HTTP/1.1\r\nHost: 127.0.0.1\r\nConnection: Close\r\nContent-Length: 13\r\nUser-Agent: cPanel::PublicA
PI (perl) 2\r\nAuthorization: WHM root:#{ACCESS_HASH_REMOVED}\r\n\r\napi.version=1", 1139) = 1139 <0.000065>
[pid 30086] 08:52:28 read(3, "HTTP/1.1 403 Forbidden Access denied\r\nConnection: close\r\nContent-type: text/plain; charset=\"utf-8\"\r\n\r\n{\"cpanelresult\":{\"a
piversion\":\"2\",\"error\":\"Access denied\",\"data\":{\"reason\":\"Access denied\",\"result\":\"0\"},\"type\":\"text\"}}\r\n", 4096) = 224 <0.008877>
[pid 30086] 08:52:28 fstat(3, {st_dev=makedev(0, 6), st_ino=72842154, st_mode=S_IFSOCK|0777, st_nlink=1, st_uid=0, st_gid=0, st_blksize=4096, st_blocks=0, st_size=0
, st_atime=0, st_mtime=0, st_ctime=0}) = 0 <0.000024>
[pid 30086] 08:52:28 read(3, "", 4096)  = 0 <0.000016>
[pid 30086] 08:52:28 write(2, "Server Error from 127.0.0.1: HTTP/1.1 403 Forbidden Access denied\r\n\n", 68) = 68 <0.000047>

@Prajithp
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Prajithp commented Mar 9, 2016

Seems, you have enabled some security settings in WHM as I can see the key based auth was denied by WHM. Please check your security settings and let us know.

@Prajithp Prajithp closed this as completed Mar 9, 2016
@Prajithp Prajithp reopened this Mar 9, 2016
@HoustonDad
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Yep, verified that having 2FA enabled for root causes this to fail.

@KeithIMyers
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This does make sense as I also have 2FA turned on for my root account.

@Prajithp - do you think this can be fixed in the future?

@alsyundawy
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solved

clue, uninstall then fresh install

@Prajithp
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@KeithIMyers cPanel has to be fixed this issue as all api calls are failing when 2FA is enabled. If you don't mind could you please open a support ticket with cPanel? I will also check with them

@cunninghambr
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root@cpanel [~]# /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
Use of bare << to mean <<"" is deprecated at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Use of bare << to mean <<"" is deprecated at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "@subdomains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "@subdomains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "@subdomains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "@addondomains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "@alt_domains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "@subdomains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "@addondomains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "$alt_domain" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "@alt_domains" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "$main_domain" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "$alt_domain" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "$alt_domain" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "$alt_domain" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "$main_domain" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
Global symbol "$alt_domain" requires explicit package name at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 135.
syntax error at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 144, near "HEAD
return"
(Might be a runaway multi-line << string starting on line 135)
/usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm has too many errors.
Compilation failed in require at /usr/local/cpanel/Cpanel/LetsEncrypt.pm line 13.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LetsEncrypt.pm line 13.
Compilation failed in require at /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl line 8.
BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl line 8.

@Prajithp
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@cunninghambr , seems your perl is broken. Could please paste here the following commands output to investigate further.

$> /usr/local/cpanel/3rdparty/bin/perl -e 'print $] . "\n"'
$> cat /usr/local/cpanel/version
$> head -n1 /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl

@cunninghambr
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@Prajithp
root@cpanel []# /usr/local/cpanel/3rdparty/bin/perl -e 'print $] . "\n"'
5.014004
root@cpanel [
]# cat /usr/local/cpanel/version
11.54.0.21
root@cpanel []# head -n1 /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
#!/usr/local/cpanel/3rdparty/bin/perl
root@cpanel [
]#

@JKetelaar
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I've got the same basic error; 500 error.
This is the result of calling /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl:

root@host [~]# /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
Can't locate Protocol/ACME/Challenge.pm in @INC (you may need to install the Protocol::ACME::Challenge module) (@INC contains: /usr/local/cpanel/base/3rdparty/letsencrypt-cpanel-ui/lib/perl5 /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1 /opt/cpanel/perl5/522/site_lib/x86_64-linux-64int /opt/cpanel/perl5/522/site_lib) at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/parent.pm line 20.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LetsEncrypt/Challenge.pm line 6.
Compilation failed in require at /usr/local/cpanel/Cpanel/LetsEncrypt.pm line 10.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LetsEncrypt.pm line 10.
Compilation failed in require at /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl line 8.
BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl line 8.

Any clue on this one?

@Prajithp
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@cunninghambr Could you please update your cPanel installation to latest release as I can see you are still on Perl version 5.14.

@Prajithp
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@JKetelaar Please uninstall and install again, that should fix your issue. Also, please provide the installation output if possible.

@cunninghambr
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@Prajithp update
/usr/local/cpanel/3rdparty/bin/perl -e 'print $] . "\n"'
5.022001
cat /usr/local/cpanel/version
11.56.0.8
head -n1 /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
#!/usr/local/cpanel/3rdparty/bin/perl

and error persist

@JKetelaar
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Thanks a bunch @Prajithp, works like a charm.

@Prajithp
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@cunninghambr could u plz contact me on prajithpalakkuda@gmail.com? Just would like to discuss more about this issue.

@kushalraha
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Same error as @cunninghambr

root@serverxxx [/scripts]# /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
Use of bare << to mean <<"" is deprecated at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Use of bare << to mean <<"" is deprecated at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 127.
Global symbol "@subdomains" requires explicit package name (did you forget to declare "my @subdomains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 128.
Global symbol "@subdomains" requires explicit package name (did you forget to declare "my @subdomains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 130.
Global symbol "@subdomains" requires explicit package name (did you forget to declare "my @subdomains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 131.
Global symbol "@addondomains" requires explicit package name (did you forget to declare "my @addondomains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 133.
Global symbol "@alt_domains" requires explicit package name (did you forget to declare "my @alt_domains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 134.
Global symbol "@subdomains" requires explicit package name (did you forget to declare "my @subdomains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 134.
Global symbol "@addondomains" requires explicit package name (did you forget to declare "my @addondomains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 134.
Global symbol "$alt_domain" requires explicit package name (did you forget to declare "my $alt_domain"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 136.
Global symbol "@alt_domains" requires explicit package name (did you forget to declare "my @alt_domains"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 136.
Global symbol "$main_domain" requires explicit package name (did you forget to declare "my $main_domain"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 137.
Global symbol "$alt_domain" requires explicit package name (did you forget to declare "my $alt_domain"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 137.
Global symbol "$alt_domain" requires explicit package name (did you forget to declare "my $alt_domain"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 138.
Global symbol "$alt_domain" requires explicit package name (did you forget to declare "my $alt_domain"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 138.
Global symbol "$main_domain" requires explicit package name (did you forget to declare "my $main_domain"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 138.
Global symbol "$alt_domain" requires explicit package name (did you forget to declare "my $alt_domain"?) at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 139.
syntax error at /usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm line 144, near "HEAD
return"
(Might be a runaway multi-line << string starting on line 136)
/usr/local/cpanel/Cpanel/LetsEncrypt/WHM.pm has too many errors.
Compilation failed in require at /usr/local/cpanel/Cpanel/LetsEncrypt.pm line 13.
BEGIN failed--compilation aborted at /usr/local/cpanel/Cpanel/LetsEncrypt.pm line 13.
Compilation failed in require at /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl line 8.
BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl line 8.

Everything updated, reinstalled yet the same.

@jruston
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jruston commented May 14, 2016

Same problem with 2 factor authentication turned on.

"500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 255 when it ended."

Works perfectly fine in cPanel, just not WHM. 2FA is enabled on both the cPanel and the WHM account.

[/letsencrypt-cpanel]# /usr/local/cpanel/3rdparty/bin/perl -e 'print $] . "\n"'
5.022001
[
/letsencrypt-cpanel]# cat /usr/local/cpanel/version
11.56.0.14
head -n1 /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
#!/usr/local/cpanel/3rdparty/bin/perl

[~/letsencrypt-cpanel]# /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
Status: 400 Bad request
Content-Type: application/text; charset=ISO-8859-1

Access denied

@Prajithp
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Prajithp commented Jun 2, 2016

@jrustonapps @kushalraha I'm not able to recreate this issue on any of my test boxes, so seems to be server configuration issue. Please contact me on prajithpalakkuda@gmail.com if you need any further assistance.

@Prajithp Prajithp closed this as completed Jun 2, 2016
@rufftruffles
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rufftruffles commented Jul 21, 2016

@Prajithp I have the same issue, it happens when the LetsEncrypt WHM services certificate expires on its own and then you can not reinstall it.

Not an ARRAY reference at /usr/local/cpanel/base/3rdparty/letsencrypt-cpanel-ui/lib/perl5/Protocol/ACME.pm line 718.

@will-ashworth
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Contributor

I hate to say it, but I just setup a new cPanel server today on CentOS 7, and having this issue.

Internal Server Error

500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 110 when it ended.

I'm using this plugin on other CentOS 6 boxes ...is there something wrong with compatibility on v7 that I should know about?

# /usr/local/cpanel/3rdparty/bin/perl -e 'print $] . "\n"'
5.022001
# cat /usr/local/cpanel/version
11.56.0.28
# head -n1 /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl
#!/usr/local/cpanel/3rdparty/bin/perl

@will-ashworth
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Additional Information:

# /usr/local/cpanel/3rdparty/bin/perl -v |grep version
This is perl 5, version 22, subversion 1 (v5.22.1) built for x86_64-linux-64int

@will-ashworth
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Actually, I think my firewall was getting in the way. Copied a config from another known-good server, and I think that's when it started working correctly.

@NabiKAZ
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NabiKAZ commented Aug 11, 2018

I have the same issue.
I test on two server:

CENTOS 7.5 x64 kvm
Cpanel v74.0.4
Perl v5.026000
letsencrypt-cpanel Version Latest commit e3ea198 on Jan 30

====================
Web request for firstlly request: https://xxxxxxxxx:2087/cpsessxxxx/cgi/letsencrypt/letsencrypt.pl

Internal Server Error
500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): 
cpsrvd Server at xxxxxxxxx

===========================
Web request for try again request: https://xxxxxxxxx:2087/cpsessxxxx/cgi/letsencrypt/letsencrypt.pl

Internal Server Error
500

No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.
cpsrvd Server at xxxxxxx

=======================================
# tailf /usr/local/cpanel/logs/error_log

Server Error from 127.0.0.1: 403 Forbidden Access denied
Server Error from 127.0.0.1: 403 Forbidden Access denied at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/cPanel/PublicAPI.pm line 505.
[2018-08-11 16:05:54 +0430] info [whostmgrd] Internal Server Error: "GET /cpsessxxxxx/cgi/letsencrypt/letsencrypt.pl HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.

========================
# /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl

Status: 400 Bad request
Content-Type: application/text; charset=ISO-8859-1

Access denied

===================

The Two-Factor Authentication Security Policy is Disabled

===================
Try: uninstall then fresh install

# ./install.sh

Protocol::ACME is NOT installed
Installing Protocol::ACME
.....
.....
 Testing  perl modules we just installed
.....
Protocol::ACME is installed properly
.....
.....DONE
letsencrypt registered
info [install_plugin] Installing to paper_lantern
info [install_plugin] Installing letsencrypt in feature manager ...
info [install_plugin] Done
info [install_plugin] Running sprite_generator
info [install_plugin] Queueing task to update API spec files
Plugin installed ok
info [install_plugin] Installing to x3
warn [install_plugin] The specified theme [x3] does not exist.
Searching for themes that support the cpanel plugins system.............Done

Rebuild Complete
letsencrypt-cpanel-ui registered
Successfully installed letsencrypt manager

===================
# /usr/local/cpanel/3rdparty/bin/perl -e 'print $] . "\n"'

5.026000

===================
# cat /usr/local/cpanel/version

11.74.0.4

===================
# head -n1 /usr/local/cpanel/whostmgr/docroot/cgi/letsencrypt/letsencrypt.pl

#!/usr/local/cpanel/3rdparty/bin/perl

===================
# /usr/local/cpanel/3rdparty/bin/perl -v |grep version

This is perl 5, version 26, subversion 0 (v5.26.0) built for x86_64-linux-64int

===================

Firewall: csf and lfd have been disabled

===================

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